Central Houston Cadillac

WORST EXPERIENCE EVER, DON'T DO IT- THEY RUINED MY CAR I would give this dealership 0 stars if that was an option. Purchased my 2016 $61,000 car from Central Houston Cadillac as a demo with 7k miles on it I would give this dealership 0 stars if that was an option. Purchased my 2016 $61,000 car from Central Houston Cadillac as a demo with 7k miles on it at the end of August. I have been in loaner after loaner and not even been able to drive my car for a whole week since time of purchase. Brought it in for problems with the control panel locking up and my seats heaters staying on 24/7 and no use of my AC or any other controls. Got my car back 2 weeks later to leave the dealership and have the exact same problem the next day. Brought the car back immediately waited over 2 hours for a loaner on my lunch break (i called ahead and made an appointment, they said i will be in an out), they called a week later and said come get the car. They pull up my car and open the door, i pull off the lot and i'm 5 minutes down the road when i realize my back is on fire, they had again not fixed the problem for the second time. I got out of the car to see a SOFTBALL SIZED DENT AND SCRATCH in the middle of my door!!! They damaged my new car while it was getting serviced, did not inform me of the damage and stood in front of the door so I wouldnt see it when picking up my car. My car is now damaged on the exterior, they are saying they cant fix the control panel on the interior and I still dont have my car. Car is a lemon and now having to go that route. No quality, no accountability, completely unacceptable. DO YOURSELF A FAVOR AND GO TO SEWELL OR SOMEWHERE ELSE, ANYWHERE BUT HERE! More

2016 Cadillac CTS...Michael Bowers is great! I worked with Michael Bowers. He was very knowledgeable about my brand new 2016 Cadillac CTS. Mr. Bowers explained my car features and setup radio sta I worked with Michael Bowers. He was very knowledgeable about my brand new 2016 Cadillac CTS. Mr. Bowers explained my car features and setup radio stations, OnStar, etc. Mr. Bowers offered snacks during the visit. He was very professional! Mr. Bowers created the best car buying experience ever and I am happy to be a customer and will recommend friends and family. Wayne and June were great with the customer service provided. The team of people that I encountered during my visit was wonderful especially Michael Bowers. I am very thankful to be a member of the Cadillac family. More

Customer Service I have given this dealership the rating I have gave, because I have not received the customer service that I had became accustom to. I have bought se I have given this dealership the rating I have gave, because I have not received the customer service that I had became accustom to. I have bought several vehicles under the old management and I had such great customer service, that I had grown accustom to being treated with respect, and as a valued customer. When you pull up in the dock the Service Department met you at the car, (no more). Now I have to get out of the car and find (find)!!! someone to assist me. The Service Manager told me that he does not know anything about Cadillac he only knows how to be a Service Manager. I ask for a loner car and I was asked "where do you work", I said "what difference does that make", he said "because we can give you a ride back to work". (No), I am under warranty and I told them before arriving I needed a loner car. I expect to receive the same customer service that's offered to others. After speaking to the Dealership Manager I was told that the Service Manager would be the one to assist me further. The Service Rept. had a very bad attitude. He screamed at me "sign here, here and here". I reached for the pen and I was told "I snatched the pen out of his hand". I told him he had a very bad attitude he said "you have a bad attitude". I thought he was going to STRIKE ME. I I know things change when you get new management, but customer service should never change. I am very disappointed in this dealership and several long time customers have expressed the same. I hope the owner realize some things do not need to be changed and that is how you treat customers, because after all great customer service keeps customers coming back. More

excellent from start to finish I have been a buyer for 60+ years and found my recent experience with Central Houston Cad. one of the best I have had. My salesperson "AL" was very h I have been a buyer for 60+ years and found my recent experience with Central Houston Cad. one of the best I have had. My salesperson "AL" was very honest with me about my trade and I wound up getting exactly what I wanted. Al made the whole process very easy and I was very impressed with the whole process from the sale to the closing. I am a very happy Central Houston Cad. shopper. Fred D More

Not how car buying should be From the start, would not talk about price and said we will get to that later. Then would not recognize advertised price online, we were not able to w From the start, would not talk about price and said we will get to that later. Then would not recognize advertised price online, we were not able to work out a price and left the dealership. A few days later found a cheaper price from a competitor, asked to see if they were willing to price match. We agreed on terms via text message, left work early to go to dealership only to find that the terms and vehicle were completely different then agreed upon. The price was higher and model was lower. The entire time I was in the dealership and communicating via text, they were using deceptive sales tactics. They would bad mouth competitors and try play number games, had a whole playbook full of excuses why this was that price and why they couldn't budge. I ended up going to the competitor and got exactly what was advertised, no hassle and walked out with a car the same day. More

Referral Award I purchased a new CTS on Christmas Eve and at the time I forgot to tell them who recommended me to go there. After the purchase I told the salesman ab I purchased a new CTS on Christmas Eve and at the time I forgot to tell them who recommended me to go there. After the purchase I told the salesman about in and he told me that it shouldn't be a problem. But after a couple a weeks my referral never received his check. I called my salesman several times to follow up. I called again after 3 weeks and he stopped answering his phone. So I called the front desk and asked for the new car sales manager.The called was transferred but the manager did not know that I could here them talking between he and the salesman about the referral and was telling him if I did not tell him in the beginning, he shouldn't be rewarded. After I said hello they realized I was on the phone and I explained everything the manager said that he would call me back. I still have not received any call. I will not purchase another car from them or recommend them to anyone. If you told me the truth in the beginning I can accept that but to lie to me is deceiving, therefore I an passing my experience to social media networks to be aware. More

I still remain with my original problem with no satisfaction I purchased 2012 in 2011, I have same concern with acceleration and throttle sounding exhausted. It seems as though my car is straining. I have had my I purchased 2012 in 2011, I have same concern with acceleration and throttle sounding exhausted. It seems as though my car is straining. I have had my car to dealership to see if they could duplicate my concern. I was told could not duplicate and was told by Service Manager, they could no longer extend me a loaner because its nothing wrong with my vehicle. It was May when they told me this, I have since enrolled in triple AAA, to have my car towed in the event my nightmare come true, that there is this problem with my vehicle and at this point I can't receive any service. I feel the dealership feels that I pay my monthly note, and that I look forward to jumping in there loaner. The service Manager made the statement that *I put more miles on there loaner cars than my car). I do work for a living and I teach every other week a class out of town. I have exhausted all measures of being accomodating with that dealership. Maybe I am reluctant because originally when I purchased my first vehicle from Stewart it was a 2010, again I noticed problems brought it back to dealership to duplucate, could not duplicate. I left dealership approximately 7 miles from dealership my transmission blew, the car shut off on me on the freeway at 5:00 rush hour traffic, almost crushed by two Eighteen wheelers. This leaves me with a very bad taste for their non-duplucation song and dance. So, I am I am leary about their ability to fix the problem, Yes I am. Their concern is the loaner my concern is the vehicle I pay a monthly note on every month to operate correctly. More

Hands down, the most unethical auto dealership I've tried to buy a new car several times from Stewart and each time I walk out astonished at the blatant shenanigans they pull to inflate the negotia I've tried to buy a new car several times from Stewart and each time I walk out astonished at the blatant shenanigans they pull to inflate the negotiated price. Not the usual valueless dealer add-ons, I'm talking about shifting numbers in the contract to wildly inflate the negotiated price. Only after I told them I was leaving to call Cadillac corporate did they say they'd try to meet the price they advertised. If this was once or twice, I'd write it off to a silly mistake. But they've tried to pull the same flim-flams every single time. Looking through reviews, it's apparent that "unethical" is how Stewart deals with their customers. I've bought dozens of cars in my lifetime and have never been treated like this by any other dealership. Don't waste your time selecting a car and negotiating a deal. That number will mean absolutely nothing when you see your contract. Stick with one of the reputable Cadillac dealers in Houston. Stewart is not on that list. More

A wonderful experience at Stewart Cadillac Outstanding salesperson, Tony very helpful. Took time to work with us. The place was nice and clean and friendly people working to help each other. Outstanding salesperson, Tony very helpful. Took time to work with us. The place was nice and clean and friendly people working to help each other. My kind of place to buy a car. Love it! More

great company Wonderful experience from start to finish. Sales was very professional and friendly. Financing was easy and painless. Showroom was clean and pristeen. Wonderful experience from start to finish. Sales was very professional and friendly. Financing was easy and painless. Showroom was clean and pristeen. Excellent service and care! More