Central Houston Cadillac

After 1 year with this dealership I have just been advised to go elsewhere by a manager I had only met for 10 minutes this week. After a list of unsubstantiated claims my year long list of sales, vehi advised to go elsewhere by a manager I had only met for 10 minutes this week. After a list of unsubstantiated claims my year long list of sales, vehicle and customer service issues I have been denied any assistance onbthe XT4 2024 model leased from this dealership. I am aware of another Dealerships which I assume do value GMs Mission Statement to keep a "customer for life' Central Houston Cadillac have certainly failed. I am hoping my discussion with GM CEO office can help resolve this issue so that I can enjoy my XT4 More

I am extremely disappointed with Central Houston Cadillac and the treatment I received during my recent visit. As a loyal customer who has purchased two vehicles from this dealership in the past few months, and the treatment I received during my recent visit. As a loyal customer who has purchased two vehicles from this dealership in the past few months, I expected to be treated with respect and consideration when I came in to purchase a third vehicle. Unfortunately, my experience was anything but respectful. My salesman, Kendrick, did not acknowledge my loyalty or past purchases. Instead, I was met with a dismissive attitude and felt like I was just another number. The dealership's practices come across as fraudulent, greedy, and irresponsible. It seems they are more interested in making a quick buck than building long-term relationships with their customers. Despite my clear interest and intent to buy, I was subjected to unnecessary delays and runarounds. The sales tactics used were pushy and insincere, making me question the integrity of the dealership. It's disheartening to see such disregard for customer loyalty and satisfaction. I would strongly advise potential customers to think twice before doing business with Central Houston Cadillac. My experience has shown that they do not value their customers and are more focused on their own financial gain. Save yourself the frustration and take your business elsewhere. More

I purchased a Certified 2017 Cadillac XT5 in 2020, purchased both the maintenance and extended warranty, and was told that the extended warranty was good 72mos (from purchase date) or 100,000 miles. purchased both the maintenance and extended warranty, and was told that the extended warranty was good 72mos (from purchase date) or 100,000 miles. Turns out that it was all a lie, the warranty didn't start from my purchase date but from the in service date, which was actually in 2016. So most of the warranty was over before I drove the car off the lot. These people are unscrupulous! They will say anything to get you to sign on the dotted line. Make sure you get EVERYTHING IN WRITING AND HAVE THEM SHOW YOU EXACTLY WHERE IT IS LISTED ON YOUR CONTRACT. Also they charge you for the car to be certified...it's not worth it and hurts you if you get the warranty. Dionne C More

My recent experience at Central Houston Cadillac was unfortunately not up to par. Initially attracted by a vehicle listed at $71,995 on their website, I was surprised to find out upon visiting that the unfortunately not up to par. Initially attracted by a vehicle listed at $71,995 on their website, I was surprised to find out upon visiting that the actual price was $72,995. This disparity was disheartening and caught me off guard. Furthermore, I was dismayed to discover the inclusion of two care packages totaling $9,169, with unclear benefits or value. Given that the car was marketed as a Certified Pre-Owned (CPO) vehicle, it was unexpected that customers were also charged a certification fee of $3,174. This practice seems inconsistent with industry norms and may be perceived as misleading. My interaction with the manager, Mr. David, was less than satisfactory. While I understand the challenges of negotiation, his demeanor lacked customer-centricity and felt dismissive. In conclusion, while Central Houston Cadillac offers quality vehicles, I urge potential customers to scrutinize all pricing details and inquire about additional fees upfront to avoid any surprises. With improved transparency and customer-focused communication, the dealership could significantly enhance the overall customer experience. I hope that higher authorities will review these concerns and ensure that fair practices are followed, benefiting both customers and the dealership's reputation for ethical business conduct. More

I called the dealership at 9AM to confirm the availability of the GMC Yukon and scheduled a test drive appointment for 11:30AM. I informed the salesperson that if the test drive went well, I was availability of the GMC Yukon and scheduled a test drive appointment for 11:30AM. I informed the salesperson that if the test drive went well, I was prepared to purchase the car afterwards. I did call the dealership at 10AM during my commute to confirm my arrival time, however upon arrival, Central Houston Cadillac informed me that the car had been sold the previous day. The sales manager could only tell me that the situation was "unfortunate". It was complete waist of my time and a very unprofessional showing by the dealership. The next day, I received an email from Blanca Baez thanking me for stopping by their dealership to test drive the vehicle and inquiring about my interest in purchasing it ??? More

Central Houston Cadillac is my dealer of choice due to their customer service. I drive two hours to this dealership instead of the 5 minutes to the dealership where I live because of the outstanding servi their customer service. I drive two hours to this dealership instead of the 5 minutes to the dealership where I live because of the outstanding service (both in the service department and sales) Central Houston Cadillac provides. More

I paid extra for what i was told was the Cadillac Central Care package only to find out when i wanted to use it that that’s not what I Paid for. Bate and Switch Care package only to find out when i wanted to use it that that’s not what I Paid for. Bate and Switch More

Alvester is a loyal person that I can depend on. He is professional and expertise in making sure that my car is taken care of. Thank you... He is professional and expertise in making sure that my car is taken care of. Thank you... More

The process of seeing the truck, working through the deal, and finalizing the purchase was the best I have ever done. You can tell they know how to do good customer service. deal, and finalizing the purchase was the best I have ever done. You can tell they know how to do good customer service. More

I had a very good experience at Central Cadillac Houston. Had been searching for 5 months and couldn’t ever get an allocation . Finally I called Central and went to visit and they took care of me withi Had been searching for 5 months and couldn’t ever get an allocation . Finally I called Central and went to visit and they took care of me within one day. The salesman Greg kept me informed and Updated the entire time the Escalade was built. Greg is well informed about all the Escalade functions and was able to explain to me . I usually don’t like dealing with salespeople but Greg has changed my mind. He was not pushy and I had a good experience. I Highly recommend dealing with Central Cadillac. They kept their word and kept me well informed. Donnie More