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Central Houston Cadillac

Houston, TX

2.3
131 Reviews
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2621 S Loop W

Houston, TX

77054

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Showing 131 reviews

July 28, 2022

Smooth experience from initial contact to taking delivery in less than 24 hours. Finance team and sales worked closely to get everything handled with minimal effort. Highly recommended. More

by rgrao99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Green
Jul 28, 2022 -

Central Houston Cadillac responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Central Houston Cadillac team. Drive safely, and we hope to see you back!

July 27, 2022

Our sales associate Walter was very personable and communicated well. He also followed through on providing everything owed by the dealership. More

by Jmkachelmeyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Thomas -5 star
Jul 28, 2022 -

Central Houston Cadillac responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Walter and the Central Houston Cadillac team. Drive safely, and we hope to see you back again down the road!

July 27, 2022

Had a good experience getting my oil change. The service representative, Alvester is always professional and helpful. More

by Valerie Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oil change, tire rotation, filter replaced
Jul 27, 2022 -

Central Houston Cadillac responded

Thanks for the five-star review for Central Houston Cadillac! We are happy to hear you had a wonderful experience with Alvester. See you down the road.

July 19, 2022

The service experience was exactly as I'd expect from a Cadillac dealer. I brought in my car for repair, and Valentin, Julian, and Tristan were very helpful in getting my problem solved in a timely manner. More

by TJ
Recommend Dealer
Yes
Employees Worked With
Valentin
Jul 19, 2022 -

Central Houston Cadillac responded

Hi TJ, all of us at Central Houston Cadillac are thrilled to have met your expectations during your recent service visit. We will be sure to pass along your kudos to our team! Thank you for the 5-stars, and we look forward to seeing you again.

July 13, 2022

Great service! I would recommend this dealership. Great location in central Houston. Great service department. More

by FW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio
Jul 13, 2022 -

Central Houston Cadillac responded

"Great service" means we're doing our job right. Thank you for your business here at Central Houston Cadillac!

June 29, 2022

Excellent service and treats you with importance. If you have any questions after the purchase the salesperson is available to help. More

by perrymanrobert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Sanchez
Jun 30, 2022 -

Central Houston Cadillac responded

This review means so much to us! Thank you for your business and your confidence in our team here at Central Houston Cadillac. Safe travels in your new vehicle!

June 22, 2022

Buyer beware of these crooks! Save yourself a lot of headache and shop somewhere else ! More

by gary
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Lynch
Jun 22, 2022 -

Central Houston Cadillac responded

Gary, We want our guests to have an informative and enjoyable shopping experience so they can make a confident choice, and I'm sorry that wasn't the case here. I would like to speak with you directly about your experience and see what I can do to assist you moving forward. I will reach out to you as soon as time permits. Scott Jones - General Sales Manager - 713-874-0900

Jun 22, 2022 -

gary responded

Mr. Jones You sent me a message yesterday and said to call you on your direct line which is the same number you list here. This is the general Dealership number the receptionist answers, just another lie. So when I did call and ask for you at this so called direct line the receptionist said your were with a customer and would return my call, which you never did. Another lie. I have spoken with an Attorney and filled a complaint with the Better Business Bureau on your deceptive sales practices. You have my number you can call me. I'm tired of being lied too and given the runaround. And if I don't here from you I will presume you don't intend to remedy this and will pursue legal action.

Jul 05, 2022 -

gary responded

Dealership did resolve this issue to my satisfaction,

June 05, 2022

Everyone is friendly and ready to assist customers. I can get answers to question easily. More

by itinsley0707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bkai, Crystal Briggs
Jun 06, 2022 -

Central Houston Cadillac responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Central Houston Cadillac team. Drive safely, and we hope to see you back again down the road!

Jun 24, 2022 -

itinsley0707 responded

itinsley0707@gmail.com

June 01, 2022

DO NOT BUY USED CAR from here. No integrity, accountability or customer service focused. This is a reflection of all staff in used car sales, even management. I've been to Sewell, More

by tbonz25
Recommend Dealer
No
Employees Worked With
No name
Jun 01, 2022 -

Central Houston Cadillac responded

I am concerned to read this feedback. Our intention is never to misinform or inconvenience our guests, so I am sorry that we gave you the wrong impression. If you would be willing to discuss the details with me, I would appreciate the opportunity to clear things up. I will look for your contact information, but please don't hesitate to reach out to me as well. Thank you, David Dern - Preowned Sales Manager - ddern@centralhoustoncadillac.com

May 25, 2022

Horrible experience they need training he indicated I had free oil change because I have extended warranty I called he indicated yes you have extended warranty only to demand I should pay after the oil chang More

by doyinfenwa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alvester Hill
May 26, 2022 -

Central Houston Cadillac responded

We would never intentionally mislead a client and apologize for any miscommunication about your oil change. We will use this feedback as a learning experience, but I also invite you to email me if you'd like to talk through it together. My address is skamya@centralhoustoncadillac.com and I'd be happy to connect. Best, Sal Kamya - Service Director

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