Central Houston Cadillac

Sales persons give false information. I purchase a car 3 weeks ago they make every posible promise (Sales person: Akash) to close the sale. 2 days after OnStar was not honored, for 3 weeks I purchase a car 3 weeks ago they make every posible promise (Sales person: Akash) to close the sale. 2 days after OnStar was not honored, for 3 weeks I’ve been trying to get a manager to solve the problem with no resolution. Last news they fired the sales manager. Advice, stay away from this place. More

THE WORST CAR EXPERIENCE EVER!!! As of November 16,2016 this is what my car look like after dropping it off for an OIL CHANGE and other CONCERNS!! The advisor let me know that they we As of November 16,2016 this is what my car look like after dropping it off for an OIL CHANGE and other CONCERNS!! The advisor let me know that they were behind so I would not get my car right back , he also informed me they had to do a 3 point inspection. A week or so later I received a call addressing my concerns, he informed me that the extended warranty company would not cover the issues with my car as usual so I agreed to pay for the oil change, service air bag alert. More time went by I began to wonder when I’m going to get my car. I called the dealership for two days (Tuesday-Wednesday) trying to speak with my advisor. My calls were being transferred to voicemail nor were they ever returned.. Finally on Thursday tried calling again letting the advisor know I was ready to pick up my car. He asked why and was something wrong with loaner? I assured him everything was fine that I was just ready for my car. He told me my car was not ready that they were working on one of my concerns that the extended warranty company never agreed to pay for nor did I. So I was told he would call as soon as my car was ready but it shouldn’t be much longer... On November 5th I received a call from the advisor about my car.. He stated that he had bad news.. The first thing came to mind is that they found something wrong with the car. The advisor stated that the technician had an accident over the weekend Saturday (November 3) in my car during a test drive. With that being the only information that was given, I later found out it was all a lie!!! My car was not in a accident over the weekend, it was on November 1st! The technician was 5 blocks away, joy riding on lunch break in my car from the dealership, hit a pole to avoid hitting a cyclist , which that part I still don't believe!!! No one want to own up to this huge mistake!!! NO ONE called (managers , advisor , receptionist technicians etc) when the accident happen up until today! I didn’t receive any phone calls, any apologies , any police reports, absolutely nothing. Everybody is hiding behind their desk passing this issue to all the wrong people!!! I was promised a call from the General Manager, it NEVER happened. The only thing I was told is that they would fix my car and that I had to take it back , and if I didn't it would be between myself and the finance company !!! This is absurd !! Who does business like this! PS: DO NOT PURCHASE A CAR FROM RICK SANCHEZ!!!!!!!! More

This Dealership Knock it Out of the Park!!!!! Let me tell you about my experience with Central Houston Cadillac. The best way to explain it is this dealership specially the Sales Manage Justin an Let me tell you about my experience with Central Houston Cadillac. The best way to explain it is this dealership specially the Sales Manage Justin and my Sales Person Xavier knock this deal out of the park by a long shot. I was working on a New Escalade Demo at another dealer trading in my 2017 Corvette Grand Sport. This dealer was giving me less money and giving me a demo vehicle with 4,000 miles on it. I called Central Houston Cadillac and spoke to Justin and I was upfront and told him the deal I was getting and he beat it right on the phone. So I drove to his dealer to look at the Escalade he was selling me. His Escalade only had 2,000 miles but the problem I run into was it was Silver and I was looking for Grey. Another Cadillac Dealer I spoke to has the Grey I’m looking for so I walked back to my car to go to the other dealer and that’s when they stop me and asked what will it take to make this deal happen. I said the color but they didn’t have the color I’m looking for. So right there and then I was told not a problem will get you a brand new Escalade no miles and to even sweeten the deal, they didn’t have the truck and they had to do a dealer trade 200 miles away. Just to make this sale. I came here for a 2018 Demo Escalade with 2K miles and I ended up getting a brand new truck and not to mention I got bumped up to the Luxury Trim Package vs. I was buying a Base model. Just to prove how good this dealer was is while I was waiting for my New Escalade to come in I get a call from the other 2 Cadillac Dealers on the status of my deal. I took a picture of my contract numbers and sent it to both them. This are the same 2 dealers that said I can’t get the upgraded trim level and I can’t get a Brand New Escalade it had to be a Demo with Miles. After seeing what Central Houston have done for me this 2 Dealers text back saying we can match that deal and give you a Brand New Escalade too for the same price. What upsets me is I was already at that 2 Dealership working a deal and they gave me the round around. I told them from the beginning I know what I’m looking for and I know what numbers I need to be and they didn’t listen. I also make my living in the Sales world so I know everyone needs to make money to pay the lights but there’s a limit on how much that is to be taken advantage off. I have bought many cars in my time and met a lot of different sales people. Not everyone is out to get you but my advise is to know what you want and go to a Dealer like Central Houston Cadillac and ask for Xavier I promise you his as honest as they come. More

Don't believe the 5 STAR Google reviews!!! I picked up my vehicle today from Central Houston Cadillac after having it there for 12 days (September 21-October 2). I was told on two occasions th I picked up my vehicle today from Central Houston Cadillac after having it there for 12 days (September 21-October 2). I was told on two occasions that they were waiting on a part. I was also told that they were backed up. Today after being extremely patient I finally received my vehicle. The vehicle showed 99% on the oil change. According to my odometer my vehicle was driven for 30 miles from the date I dropped it off for service to the time I received it back. That does not seem normal for a test drive. I also noticed that the alignment was not on point. The Lane assist did not react when I drifted into another Lane. To make things worse my driver alert package seems to have been disconnected. My seat does not vibrate to alert you of a potential collision. Normally when pulling into my garage the seat will vibrate if I am close to the wall. Instead of vibration from the seat I heard a beeping sound. It appears that the wrong seat was ordered and placed in my vehicle. The service rep had the nerve to ask me for a positive review and said that we need them. He texted that if my review was not positive to please not comment at all...really?!?! The service department had my vehicle for 12 days and it was returned incomplete. This issue needs to be addressed immediately. If my vehicle is to be held I need a vehicle similar to the one that I own. Please fix this issue. More

Go to another Dealership! This place is a DUMP! It is no better than a side of the road used car dealership. they have a very unprofessional staff and the entire building is This place is a DUMP! It is no better than a side of the road used car dealership. they have a very unprofessional staff and the entire building is old and needs updating. I bought a Platinum Cadillac Escalade from them and needed service on my vehicle. I called to verify my appointment and they told me that they didn't have me in the system. I had to reschedule my appointment and finally got my vehicle in. My vehicle SAT FOR 4 DAYS BEFORE IT WAS EVEN LOOKED AT! I am still waiting for my Escalade today 11 days later! The service consultant (Chirs and Junior) wont return my calls and does a terrible job keeping me updated. I advice that you stay away from this place and take your business elsewhere. More

False advertising? Made appointment with dealer to see Certified Pre-Owned car advertised on Cars.com and other places. After test driving, the dealer increased advertis Made appointment with dealer to see Certified Pre-Owned car advertised on Cars.com and other places. After test driving, the dealer increased advertised price by $4000.00 to cover CPO. We asked about purchasing the car without the CPO warranty at the advertised price, but dealer stated CPO was required. Go somewhere else. Other dealers I’ve dealt with since do not play this game. Very deceptive. More

Won't honor some of Cadillac bumper warranties. I took my 2014 CTS (29,800 miles) in for an oil change and a warranty issue, which by the way was my first time ever visiting this dealership. From th I took my 2014 CTS (29,800 miles) in for an oil change and a warranty issue, which by the way was my first time ever visiting this dealership. From the time I stepped out of my vehicle the service guy asked what was I in for I told him then he walks away. As we waited another guy approached us and we explained why we were there. He took our key, and we then had to ask him where was the waiting area. Once our car was ready, a service guy hands me my paper work and asked me to sign without going over what was done or what was needed. So I asked him about the warranty issue in regards to the exterior window trims which were fading and peeling. He then tells us that they can't honor the bumper to bumper warranty because we didn't buy the vehicle from Central Cadillac. I knew that wasn't right, so I spoke with Manager Mike Watson. The manager tells me that I had applied some try of chemical that made it fade and peel, so they can't honor the manufacture warranty. I knew he wasn't right since I never did such a thing. I Asked the manager for Cadillac's customer service number and he gave me the wrong number which was for Cadillac, but not Cadillac's customer service number. Cadillac Customer service advised me to take it to another dealership, because my car still has bumper to bumper warranty the should cover the trim work. Central Cadillac's Crystal Briggs called and said that there service guys were wrong at how the handled the situation and that they will address this with there guys. She also told my wife that the trim was not covered under the bumper to bumper warranty. I took it to Ron Carter Cadillac as of today and they are honoring the warranty (which is still good until October 2018) as a reputable and highly regarded Cadillac dealership should without all the misinformed crap from upper management or bad customer service. More

Terrible experience Purchased a used luxury car from this dealership with a paid off trade and between agreement on price all was changed during finance to hijack my trad Purchased a used luxury car from this dealership with a paid off trade and between agreement on price all was changed during finance to hijack my trade in as to steal it. No paperwork given the day of sale,no plates for two months,no recourse offered in regards to numerous problems with the car,the useless 5300$ warranty and the extreme price changes between sales and finance. Liars,frauds,thieves, and extremely rude and arrogant. Worst transaction I have ever had! More

The best salesman! Nat Gordon, made my experience of purchasing a new vehicle a great one with his kindness, expertise, and professionalism. I achieved to of the greates Nat Gordon, made my experience of purchasing a new vehicle a great one with his kindness, expertise, and professionalism. I achieved to of the greatest things vehicle desired and PRICING! Thanks More