Central Houston Cadillac

Don't believe the 5 STAR Google reviews!!! I picked up my vehicle today from Central Houston Cadillac after having it there for 12 days (September 21-October 2). I was told on two occasions th I picked up my vehicle today from Central Houston Cadillac after having it there for 12 days (September 21-October 2). I was told on two occasions that they were waiting on a part. I was also told that they were backed up. Today after being extremely patient I finally received my vehicle. The vehicle showed 99% on the oil change. According to my odometer my vehicle was driven for 30 miles from the date I dropped it off for service to the time I received it back. That does not seem normal for a test drive. I also noticed that the alignment was not on point. The Lane assist did not react when I drifted into another Lane. To make things worse my driver alert package seems to have been disconnected. My seat does not vibrate to alert you of a potential collision. Normally when pulling into my garage the seat will vibrate if I am close to the wall. Instead of vibration from the seat I heard a beeping sound. It appears that the wrong seat was ordered and placed in my vehicle. The service rep had the nerve to ask me for a positive review and said that we need them. He texted that if my review was not positive to please not comment at all...really?!?! The service department had my vehicle for 12 days and it was returned incomplete. This issue needs to be addressed immediately. If my vehicle is to be held I need a vehicle similar to the one that I own. Please fix this issue. More

Go to another Dealership! This place is a DUMP! It is no better than a side of the road used car dealership. they have a very unprofessional staff and the entire building is This place is a DUMP! It is no better than a side of the road used car dealership. they have a very unprofessional staff and the entire building is old and needs updating. I bought a Platinum Cadillac Escalade from them and needed service on my vehicle. I called to verify my appointment and they told me that they didn't have me in the system. I had to reschedule my appointment and finally got my vehicle in. My vehicle SAT FOR 4 DAYS BEFORE IT WAS EVEN LOOKED AT! I am still waiting for my Escalade today 11 days later! The service consultant (Chirs and Junior) wont return my calls and does a terrible job keeping me updated. I advice that you stay away from this place and take your business elsewhere. More

False advertising? Made appointment with dealer to see Certified Pre-Owned car advertised on Cars.com and other places. After test driving, the dealer increased advertis Made appointment with dealer to see Certified Pre-Owned car advertised on Cars.com and other places. After test driving, the dealer increased advertised price by $4000.00 to cover CPO. We asked about purchasing the car without the CPO warranty at the advertised price, but dealer stated CPO was required. Go somewhere else. Other dealers I’ve dealt with since do not play this game. Very deceptive. More

Won't honor some of Cadillac bumper warranties. I took my 2014 CTS (29,800 miles) in for an oil change and a warranty issue, which by the way was my first time ever visiting this dealership. From th I took my 2014 CTS (29,800 miles) in for an oil change and a warranty issue, which by the way was my first time ever visiting this dealership. From the time I stepped out of my vehicle the service guy asked what was I in for I told him then he walks away. As we waited another guy approached us and we explained why we were there. He took our key, and we then had to ask him where was the waiting area. Once our car was ready, a service guy hands me my paper work and asked me to sign without going over what was done or what was needed. So I asked him about the warranty issue in regards to the exterior window trims which were fading and peeling. He then tells us that they can't honor the bumper to bumper warranty because we didn't buy the vehicle from Central Cadillac. I knew that wasn't right, so I spoke with Manager Mike Watson. The manager tells me that I had applied some try of chemical that made it fade and peel, so they can't honor the manufacture warranty. I knew he wasn't right since I never did such a thing. I Asked the manager for Cadillac's customer service number and he gave me the wrong number which was for Cadillac, but not Cadillac's customer service number. Cadillac Customer service advised me to take it to another dealership, because my car still has bumper to bumper warranty the should cover the trim work. Central Cadillac's Crystal Briggs called and said that there service guys were wrong at how the handled the situation and that they will address this with there guys. She also told my wife that the trim was not covered under the bumper to bumper warranty. I took it to Ron Carter Cadillac as of today and they are honoring the warranty (which is still good until October 2018) as a reputable and highly regarded Cadillac dealership should without all the misinformed crap from upper management or bad customer service. More

Terrible experience Purchased a used luxury car from this dealership with a paid off trade and between agreement on price all was changed during finance to hijack my trad Purchased a used luxury car from this dealership with a paid off trade and between agreement on price all was changed during finance to hijack my trade in as to steal it. No paperwork given the day of sale,no plates for two months,no recourse offered in regards to numerous problems with the car,the useless 5300$ warranty and the extreme price changes between sales and finance. Liars,frauds,thieves, and extremely rude and arrogant. Worst transaction I have ever had! More

The best salesman! Nat Gordon, made my experience of purchasing a new vehicle a great one with his kindness, expertise, and professionalism. I achieved to of the greates Nat Gordon, made my experience of purchasing a new vehicle a great one with his kindness, expertise, and professionalism. I achieved to of the greatest things vehicle desired and PRICING! Thanks More

Deceptive online prices So I’m looking for a escalde. They have a advertised price on autotrader for $60,595. I told the salesman, please confirm the price prior to making a So I’m looking for a escalde. They have a advertised price on autotrader for $60,595. I told the salesman, please confirm the price prior to making a 5 hour drive. As I am going to trade in my work truck. And I offer to give a deposit prior to driving to Houston as it won’t matter due to I won’t be needed financing for the vehicle. They call and tell me I am not a serious buyer. The worst is that Bill the salesman starts stating that are the best selling dealership and that they don’t need my petty business because no one complains about their prices. It’s not like I am asking them to do something impossible. I am only asking to acknowledge the price THEY advertised. As a owner of a Range Rover, an E550, and a grand turismo. I am disgusted that theses guys would sell a luxury vehicle, they are in the same level as a used car salesman. More

OUTSTANDING Customer Service Hello, To Whom It May Concerned! My name is Professor Tony Hilliard and I want to let the owners and managers know that your level of customer ser Hello, To Whom It May Concerned! My name is Professor Tony Hilliard and I want to let the owners and managers know that your level of customer service is PHENOMENOL! Rashid Floyd and Cornelius Colbert are GREAT! From the time I entered the dealership, EVERYONE treated me like royalty. I have bought a lot of cars and been several dealerships. No other establishment can compare to your level of intelligence, product knowledge, expertise and most importantly- Friendliness. You all are just too cool and I really appreciate all of your help. Please make a commercial to show all of the other dealerships how this is done. One Very Satisfied Customer! More

Bad service Service department calls to reschedule appointment and then calls and says there is rental available. Worst service ever will take business elsewhere. Service department calls to reschedule appointment and then calls and says there is rental available. Worst service ever will take business elsewhere. They let me knownim second on the list a week goes by without a call. Worst service ever. When ask ti be communicated to a manager they hung up the phone More

Deceptive practices I went by the dealership after seeing a 2016 Escalade advertised for $66,900. Once we started negotiations the price magically increased to $69,800. I I went by the dealership after seeing a 2016 Escalade advertised for $66,900. Once we started negotiations the price magically increased to $69,800. I would never do business with a dishonest business such as this! More