Central Kia of Plano

I purchased a KIA Optima Hybrid 2 month ago at CENTRAL KIA of Plano and discovered a few days ago that the fuel mileage advertised on the window sticker was incorrectly posted and adjusted by the EPA. Sin KIA of Plano and discovered a few days ago that the fuel mileage advertised on the window sticker was incorrectly posted and adjusted by the EPA. Since the gas mileage dropped KIA elected to reimburse customers for the inconvenience of false advertisement. More than 900,000 cars (35% of all sold between 2011 and 2013) from KIA and the sister Hyundai are involved including Elantra, Tucson, Sportage, Rio and Optima. A total of 13 models are involved. Lawsuits are filed and if successful will give me the option to back out of the purchase which I did not intend until I talked to the “FLOOR MANAGER” of CENTRAL KIA. I visited CENTRAL KIA to gather more information, express my concerns and learn what CENTRAL KIA would offer effected customers. I realized in a rude way the “FLOOR MANAGER” does not consider himself a “KIA dealer” and defined his work as:”….I don’t touch those cars including EPA stickers. KIA is putting those stickers in…..” On the flip side the stickers are currently being replaced at the dealership with the LOWER GAS MILEAGE ones. Adding the words ……this is what I do for you…the difference is fine print… and pointing at the stickers in his showroom cars is what CENTRAL KIA expresses is their responsibility. While initially trying to convey very limited knowledge of the issue, to stating at the end that I don’t know everything there is to know about the subject and my information is only partially correct. Customer service is not amongst the stronger skills of the FLOOR MANAGER and it is highly disappointing to be viewed as consumer with limited comprehension. Not a single word of apology or assistance. More

Awesome. Wasn't really looking forward to getting a car bc i have had bad experience with other dealerships. BUT i was approved and signed the deal amd got the car i wanted. Give them a 5 star! Great peopl bc i have had bad experience with other dealerships. BUT i was approved and signed the deal amd got the car i wanted. Give them a 5 star! Great people great customer services! More

I recently traded my vehicle for a 2013 KIA OPTIMA, and I love it. My experience at KIA Central of Plano was great. The crew (employees) were very attentive and friendly. My salesman, Richard Salazar was gre love it. My experience at KIA Central of Plano was great. The crew (employees) were very attentive and friendly. My salesman, Richard Salazar was great and helpful. Stewart Lawson, the finance manager was also a pleasure to work with. As a matter a fact I was very satisified how with they treated me that I recommended my aunt and she is now driving a 2012 Kia Sportage and she loves it! That being said I would suggest if your looking for a new vechicle, KIA Central Plano is where to go!! :0) AJFLORES More

I am 55 years old and have bought my share of cars but, now i know what a real car buying experience is all about! This was simple and pleasant. Bryan Bauer is my salesperson and his product knowledge and now i know what a real car buying experience is all about! This was simple and pleasant. Bryan Bauer is my salesperson and his product knowledge and professionalism is the best I have been exposed to in many years, not to mention his sincere and upbeat attitude!!! Thank you Bryan for helping me get exactly what I wanted and making it painless and fun!!! I love my new Optima!!!!!! More

I was able to get the car I came in for at a great price, with a fair trade-in value for my old car. The staff were very helpful ad friendly. I usually dread shopping at a dealership but came away from this with a fair trade-in value for my old car. The staff were very helpful ad friendly. I usually dread shopping at a dealership but came away from this experience feeling good. More

Mark was great!!! He was patient with me (I test drove several vehicles) and extremely knowledgeable about the product(s) he was selling. I was so pleased with my experience that I have already referred several vehicles) and extremely knowledgeable about the product(s) he was selling. I was so pleased with my experience that I have already referred a friend who, after seeing my new Kia Soul, was interested in purchasing the same vehicle. Mark should be commended; he is a valuable asset to his dealership. More

We needed a new car, but were not in a huge hurry. My wife was interested in the Kia Soul, and drove one at the dealership in Mesquite. But, the salesperson there was squirrelly about whether it was ava wife was interested in the Kia Soul, and drove one at the dealership in Mesquite. But, the salesperson there was squirrelly about whether it was available in a manual transmission with leather seats and the couple of colors she liked. He told my wife he would locate one and call her about coming in on Saturday. In the meantime, we learned through Kia's webiste that you can only get leather seats in the most expensive configuration, which is not available with a manual at all. I learned that Central Kia was listed as an affifliated dealership through my credit union, and saw on their website that they had a manual Plus in the right color with manual transmission. I sent an email request and Bryan Bauer responded pretty quickly. He confirmed the vehicle, the dealer options, and offered it at a price consistent with what my credit union told me to expect. We arrived at 9:15am on Saturday, test-drove it with our kids, did all of the paperwork, and drove out with a detailed vehicle at 11:20am. Bryan respected our time (and our kids' time), moved the transaction along, and followed up afterward. Our experience at the dealership is the exact opposite of the horror stories about waiting for hours and playing endless games over the numbers. I highly recommend Bryan. More