Paul Gomez

Service department was terrible, poor communication and extremally poor customer service. We have used this dealership for 8 years for service. We purchased our second Telluride mid July from this dealersh extremally poor customer service. We have used this dealership for 8 years for service. We purchased our second Telluride mid July from this dealership, the sales experience was one of the best we have had, but the service department was awful. When purchased one of the fog lights was pointed down. We took it in 3 times to get it fixed. Paul Gomez told us that they didn't want to take the bumper off a new car is why they didn't fix it. I guess we were supposed to wait until it wasn't new to get it fixed?? There was also a deep scratch on the driver's side mirror that was not there when it was left that morning. I called to talk to the GM, who never responded or had someone respond to my complaint, customer service is clearly not a priority with Fortunes O'Neil. I went up and talked to Jose who said they didn't have the part. If Paul had said that in the first place this would not have escalated. Jose said he would call when the part was in. 2 weeks later my husband got a text wanting to rate our experience. He have them a honest rating and within an hour Jose called and the part was on back order.. I called Clay Cooley corporate to discuss this issue with them and left a voice mail. Shortly after that Ed Maltos called to see what our issue was. We explained it to him, he had us drop the car off Monday and they did give us a loaner car to drive. The car sat for 2 days till they got the part in. The were able to fix it without replacing the fog light after all and they had the mirror repainted. Our car was not ready till Friday. All in all it took almost 6 weeks to get a fog light fixed. All this could have been avoided if Paull had communicated better or if the GM, Fortunes O'Neil had bothered to call me or to delegate some else to call me. We will NOT be using this dealership again for anything. The lack of ethics at this dealership makes me not want to use any Clay Cooley dealerships again. More

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Poor communication, unanswered calls, delayed service, and unexpected payment demands. I would not recommend dealership. and unexpected payment demands. I would not recommend dealership. More

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From my first call to inquire about a vehicle to delivery & service my experience was stellar! Amanda Rosenzweig made my purchase seamless! She listens, follows up and is very professional. My last experien & service my experience was stellar! Amanda Rosenzweig made my purchase seamless! She listens, follows up and is very professional. My last experience at this dealership was a horror show-7 years ago! Ms Rosenzweig was a total game changer! My late husband was in the car business for years-so I am very picky. Highly recommend and will post on my neighbor page.. More

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Vehicle paint is damaged and a lot of promises and issue never completely fix! I have text chats to proof the communication back and forth including my last text to Paul of him misleading regarding to thi never completely fix! I have text chats to proof the communication back and forth including my last text to Paul of him misleading regarding to this matter More

by RICTRUO Verified Customer Verified Customer

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Professional, communicative, great customer service. Kept me up to date while I awaited the service on our Telluride. Appreciate also the comfortable surroundings. Kept me up to date while I awaited the service on our Telluride. Appreciate also the comfortable surroundings. More

by KLDJEEP4167 Verified Customer Verified Customer

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It was fast and did an amazing job. I most definitely recommend this dealership to others. I also bought my car with them and the experience they provide is top tier! I most definitely recommend this dealership to others. I also bought my car with them and the experience they provide is top tier! More

by kanaanjackson05 Verified Customer Verified Customer

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They honestly helped me out alot Paul and my machine where awesome and if I had any problems or questions they where there to help so thank you where awesome and if I had any problems or questions they where there to help so thank you More

by Feazellladretic123 Verified Customer Verified Customer

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i have used them for all my service since purchasing the car. they are always helpful and easy to deal with car. they are always helpful and easy to deal with More

by kitlovas Verified Customer Verified Customer

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The service visit for my new Kia Telluride at Central Plano was wonderful. Paul Gomez set me up with an Uber ride to get me to another appointment. The service on the vehicle was top notch. Plano was wonderful. Paul Gomez set me up with an Uber ride to get me to another appointment. The service on the vehicle was top notch. More

by leroy_marks Verified Customer Verified Customer

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Paul is great. He is friendly, efficient, and courteous. Couldn't ask for a better advisor. He is friendly, efficient, and courteous. Couldn't ask for a better advisor. More

by smilve Verified Customer Verified Customer

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