Century BMW

My Sales person Bob was great through the entire process of ordering my car. He continued to check in with me throughout to advise of its progress through the build and shipping process. On day I took deliv of ordering my car. He continued to check in with me throughout to advise of its progress through the build and shipping process. On day I took delivery, he answered all questions and took his time showing me what I need to know. We need more sales people like Bob. Thanks More

Got an amazing experience at this dealership. Worked with Justin, great specialist, polite, punctual, answered all additional questions and ensured easy and fast purchase. Worked with Justin, great specialist, polite, punctual, answered all additional questions and ensured easy and fast purchase. More

We found the car online and drove 2+ hours to work with Century BMW - Sonic Automotive, and are not disappointed. Ian, Jonah, and especially Baynes - our sales person, made it an exceptional experience. Ve Century BMW - Sonic Automotive, and are not disappointed. Ian, Jonah, and especially Baynes - our sales person, made it an exceptional experience. Very professional and I can’t imagine buying another BMW from anyone else. More

I think that Century BMW really takes care of the customers. Mrs. Libby and Ian is number one. customers. Mrs. Libby and Ian is number one. More

Kristi and Josh provided a seamless and easy experience throughout the vehicle purchase. I am beyond happy with their professionalism and communication. Looking forward to future business and recommending throughout the vehicle purchase. I am beyond happy with their professionalism and communication. Looking forward to future business and recommending to friends and family. Thank you once again. More

Had a wonderful experience buying my BMW X3. Anthony Cesarski, was very patient, helpful and attentive in answering all my questions and helping me get the best deal for this hard working nurse! Anthony Cesarski, was very patient, helpful and attentive in answering all my questions and helping me get the best deal for this hard working nurse! The service department has always been top notch, I’m glad the sales department is just as excellent. More

Went to this dealership just to look because I thought everything was going to be out of my price range come to find out it wasn’t. I came home with a 2018 320i with only 12000 miles on it. Baynes Norton everything was going to be out of my price range come to find out it wasn’t. I came home with a 2018 320i with only 12000 miles on it. Baynes Norton took really good care of me and was not pushy at all. More

From beginning to end, our experience buying a BMW X3 was positive. Justin, our salesperson, did a fine job. We were able to contact him any time with questions and concerns, even after the sale. And he’s st positive. Justin, our salesperson, did a fine job. We were able to contact him any time with questions and concerns, even after the sale. And he’s still available to us to help solve any problems. More

Fantastic, no pressure buying experience . It is the most relaxed, transparent car dealership. My sales associate, Baynes, made everything easy and the process was actually a totally pleasant It is the most relaxed, transparent car dealership. My sales associate, Baynes, made everything easy and the process was actually a totally pleasant one. Wonderfully refreshing dealership experience. So grateful to have walked thru their doors More

Century BMW provides “Service” with a P-POOR ATTITUDE! I went to Century BMW back in December to purchase a new M850ix, and was shocked by the outright apathy of their Sales Team. I literally had to s I went to Century BMW back in December to purchase a new M850ix, and was shocked by the outright apathy of their Sales Team. I literally had to search for 10-minutes to find a salesperson, and when I did, he provided to be a click above comatose. Then, he effectively blew me off from buying this $100K++ flagship vehicle and said “we don’t have any…”. I thought, and…? So, I asked “may I order one?”, but that turned out to be too off-putting for him! Fast forward, I came to learn that the model I sought was in limited production & tough to find. I then contacted other BMW Dealerships in the SE US, concurrently with checking inventories nationwide. After a few weeks, I found a dealership who was willing to get off of their butts to find one for me. Upon getting the keys, I was told there was a special 1,200-mile service provided by BMW. Last week, with my M850 running at ~1,100-miles, I called the Service Department at Century BMW. The young lady collected my personal & vehicle info over the phone, and I asked how long is this interval-type service expected to take. She said she didn’t know, but she would ask her Service Manager. When she got back on the phone she explained to me it’s a “Break-In Service,” so it will only take an hour, 90-minutes tops. Accordingly, she was able to schedule it for the following week (despite most other work being pushed out for several weeks). When they initially denied me a “loaner car” because I didn’t buy it from them, I laughed… after all, I tried to buy it from them. Nevertheless, when she confirmed with the Service Manager that it would take an hour or so, I didn’t push the issue… fine. A week later, I bring the BMW M850 in for the “prescribed” (by both the selling dealership AND Century). When I approached a Service Rep, he asked me for the same info I provided on the phone… ok, so their CMS was probably antiquated, whatever. He took my key and I asked him what this particular “Service” entails. He admitted “we don’t get many of those in here” (no xxxx), but he was kind enough to get a more experienced Service Rep who would answer my question. 10-minutes later, a gentleman comes out to tell me there is NO BREAK-IN Service performed on M850’s, only M8’s. So I remarked, so I totally wasted my afternoon. He then snarked, yeah… thank the place you bought it from. NO… YOU/CENTURY booked a bogus Service!! Totally frustrated, I asked to speak with Century BMW’s General Manager, who was, oddly, not present today. So… I waited to speak with “Ian” who represented himself as the Sales & Service Manager. In a nutshell, Ian’s initial reflex was to first lay the blame on the selling dealership, and then on me, the customer! OK… the Seller was wrong, BUT so was Century for booking my non-existent “Break-In” service!! All I got was a lame excuse… “you have to understand, the people who book service are paid Minimum Wage.” Are you f’n kidding me?!! Anyway, what about the “Service Manager” who told Miss Minimum Wage it’s a “Break-In Service” that takes 60-90 minutes?!! Suffice to say, his snarky attitude and dopey demeanor does not instill confidence in Century’s Service Department “”leadership!” All this only provided to affirm my highly-negative first impression reached 6-months prior when I tried to give them my $100K++ business. I’ve owned BMW’s since before American’s could spell B-M-W back in the late 70’s with their first 320i. With that have been dozens and dozens of interactions with several different dealerships (and Service Depts.) throughout the US (and Europe). When I tell you they were not remotely apologetic, much less copping to the fact it was THEIR FAULT that my afternoon was shot, is a gross understatement! Net-Net… AVOID CENTURY BMW!! More