Century Buick GMC

Took my brand new Denali in for 22' wheels and tires. While in the shop they wrecked my front bumper, they were very unprofessional about it almost joking about it like it was nothing, well it was someth While in the shop they wrecked my front bumper, they were very unprofessional about it almost joking about it like it was nothing, well it was something to me! They had to keep my vehicle and replace the bumper. They never apologize or offered any recourse, I had to ask what they would do to compensate me for the inconvenience. The service employee, Jacin, said he had to ask his manager, Guy Denig, who said he would not give me any discounts, for this misshapen, he called it, I call it a wreck! When I talked to Guy he was very rude and still no apology for wrecking my brand new truck. Very bad customer service. All I wanted was a simple apology for what had happened. Needless to say they lost a customer and future customers that I would have recommended but surely would not now! More

I couldn't be happier. If you ever - EVER - need automotive service, go see Paul Stronza at Century Buick Pontiac GMC for the most amazingly and refreshingly honest, courteous and genuine service ex automotive service, go see Paul Stronza at Century Buick Pontiac GMC for the most amazingly and refreshingly honest, courteous and genuine service experience. For any vehicle. Trust me on this one ... and the movie theatre, gym and hair/nail salon don't hurt while you wait either ... More