I am writing this review mostly out of disappointment of the dealership, not the product. This experience having happened 3 weeks prior I wanted to take some time to reflect upon it, I have not written off the cuff.
I am a several time buyer of new GM products spanning over 45 years of experience visiting their dealerships. I have come to expect a certain level of customer service during the purchase which up to now has been excellent.
Considering the rarity of the vehicle I was forced to travel to Broomfield, Colorado a suburb of Denver from just south of Indianapolis a round trip of 2400 miles in order to purchase it. The actual negotiations were completed both by phone call and emails. Considering the logistics those negotiations went for the most part smoothly. Once we had a confirmed deal and pickup arrangement I made payment of the deposit and completed my travel plans. This time frame give the dealer 8 days lead time before my arrival. Since I would be trading in a mostly new vehicle (2020 year model) I was making it a road trip also.
We had agreed on three things that would be done before my arrival to the purchased vehicle in addition to the normal new vehicle delivery cleaning and fueling. I wanted to make the visit short as possible considering I had 1200 miles return trip to look forward to. I planned to be at their location upon opening on a Monday morning 9 am, agreed by both of us.
Upon my arrival, which had as I mentioned before been planned 8 days in advance and consisting of the $2000 deposit, most of the agreed work had not been completed. The vehicle had not been detailed and was left outside accumulating 7 inches of snow on it, making inspection impossible. When I inquired about our agreement and completion of it reminding the sales person I had traveled 1200 miles and had given them 8 days to complete the work along with $2000 the response I received "we were closed on Sunday".
I am not going to expose those who failed miserably here since being personal would not solve the main problem I see the dealer has of accountability. I completed my end of the deal by making payment and delivering the trade-in automobile having 6000 miles on it and as new. It continued to take 3 hours for them to complete their part after 8 days of lead time.
To me this dealership resembles more of a upscale used car dealership, far from what I have been accustom to as those GM dealers I have purchased from previously. I have traveled many times to purchase a "certain" vehicles sometimes visiting the same dealer twice. By considering me as a "one time out of town buyer" it made me just that for sure not to consider what could have been a great review with just a bit of effort.
May I suggest you pick a dealer who's sales people are more willing to earn your business and one who is in control of them. You work hard for your money pick a dealer who will respect your business.