Century West BMW

Absolutely horrible. Maybe they just don’t car about used cars that they get at auction from BWM. Talked with Mark N., and he gave me some background on a used M4 t Maybe they just don’t car about used cars that they get at auction from BWM. Talked with Mark N., and he gave me some background on a used M4 they had. It had damage that was supposedly fixed by BMW NA (which apparently BMW NA doesn’t actually do), so I asked him to make sure there was no visible issues with the repair. He assured me that he and ‘his guys’ were out that morning looking at it and all was great. I drove 2.5 hours to the lot and the car looked like someone and rubbed sand paper against the door and fender. Mark told me they would work to buff out the scratches, but only if i bought it first. Later that night he let me know that they would work on the scratches and look at a wheel that had damage. Texted him the next day and he said they wouldn’t be able to get to it for a few days. I texted back “I’m confused, do you not want to sell the car?”. He immediately texted back that he was very busy and tried to hand me off to another sales person after dealing with him for 2 days. Called the dealer and was transferred to Sha who was initially sketchy when asked about his position there. When asked directly, he said that Mark reported to him. I explained the situation. He gave me the speech that they learn in customer service training and assured me he would research the situation and call me back. He never did. I drove 2.5 hours back up to LA that day and bought an M4 CS from a non-bmw dealer. They were easy to deal with. Was treated like a kid who they assumed wouldn’t actually purchase the car. Ran around, handed off, and generally treated like crap. Oh and after talking with a friend at BMW, turned out most of what Mark told me on the background of the car was false. So maybe i should thank them? More

Sales gentleman, Botan, was great. The GM or finance manager added some last minute markups that were frustrating and they didn’t offer incentives; I had to ask. Typical BMW dealership The GM or finance manager added some last minute markups that were frustrating and they didn’t offer incentives; I had to ask. Typical BMW dealership is much more transparent and customer focused. This felt like a typical car dealer experience. More

I’ve been coming here for the past 14 years. Best place to either buy a brand new car or to have it serviced. Their professionalism and customer understanding is outstanding. My greatest app Best place to either buy a brand new car or to have it serviced. Their professionalism and customer understanding is outstanding. My greatest appreciation for Botan in sales and Fredi in Service. More

Absolutely horrible. Maybe they just don’t car about used cars that they get at auction from BWM. Talked with Mark N., and he gave me some background on a used M4 t Maybe they just don’t car about used cars that they get at auction from BWM. Talked with Mark N., and he gave me some background on a used M4 they had. It had damage that was supposedly fixed by BMW NA (which apparently BMW NA doesn’t actually do), so I asked him to make sure there was no visible issues with the repair. He assured me that he and ‘his guys’ were out that morning looking at it and all was great. I drove 2.5 hours to the lot and the car looked like someone and rubbed sand paper against the door and fender. Mark told me they would work to buff out the scratches, but only if i bought it first. Later that night he let me know that they would work on the scratches and look at a wheel that had damage. Texted him the next day and he said they wouldn’t be able to get to it for a few days. I texted back “I’m confused, do you not want to sell the car?”. He immediately texted back that he was very busy and tried to hand me off to another sales person after dealing with him for 2 days. Called the dealer and was transferred to Sha who was initially sketchy when asked about his position there. When asked directly, he said that Mark reported to him. I explained the situation. He gave me the speech that they learn in customer service training and assured me he would research the situation and call me back. He never did. I drove 2.5 hours back up to LA that day and bought an M4 CS from a non-bmw dealer. They were easy to deal with. Was treated like a kid who they assumed wouldn’t actually purchase the car. Ran around, handed off, and generally treated like crap. Oh and after talking with a friend at BMW, turned out most of what Mark told me on the background of the car was false. So maybe i should thank them? More

The sales department of this dealership has always been fantastic, no matter who is in charge, however, Mark King my sales representative at Century BMW, is an outstanding sales rep. fantastic, no matter who is in charge, however, Mark King my sales representative at Century BMW, is an outstanding sales rep. More

Very helpful. Walked in for a new tire. Took care of that, got a video of a multi point inspection and a new battery for the fob. Thinking of switching to them Walked in for a new tire. Took care of that, got a video of a multi point inspection and a new battery for the fob. Thinking of switching to them More

Go beyond your expectations. Great customer service and personal experience. Attentive, resolve issues, no runarounds Great customer service and personal experience. Attentive, resolve issues, no runarounds More

Very nice employees explaining everything nicely doing their job perfect very patient very good customer service their job perfect very patient very good customer service More

Best experience ever at Century West BMW. I am very pleased with everything. Thank you for your excellent service. I am very pleased with everything. Thank you for your excellent service. More

Horrible experience at Century West BMW and I worked here! My car was there for over 5 weeks. They insisted I pay for a problem that existed when I bought my CPO 440i. They even went as far as rewriting here! My car was there for over 5 weeks. They insisted I pay for a problem that existed when I bought my CPO 440i. They even went as far as rewriting the repair order to make it look like it was my fault. Phone calls to the service writer, service manager and general manager went to voicemail and took days for return calls. With all the BMW dealership choices nearby, avoid this one. More