Century West BMW

We have two new bmw's recently moved near this dealership. We brought one in for service multiple times without any issues. We brought the second vehicle in two weeks ago for oil change and servic dealership. We brought one in for service multiple times without any issues. We brought the second vehicle in two weeks ago for oil change and service. The initial service was excellent. However Brian informed us that our water pump was leaking and would need to be replaced. They asked if we would like a loaner, and we said of course. So we go to schedule the maintenance and the loaner when they inform us they wouldn't have a loaner vehicle for two weeks - but our car should be fine until then. Just come back in two weeks, get the loaner and they'll replace the water pump. So we go back yesterday, after two weeks. Our appointment was at 3:00 with Brian. We arrive early, hoping to drop the car off and go. WRONG. We sit there until 3:40 when Brian comes over and says, I'll get this filed and get you the paper for the loaner, just have insurance, license and credit card ready. So, we WAIT... 15 more mins. There was nobody in the loaner car office. She left while we were sitting there waiting. Eventually another gentleman comes and ask if we've been helped. We give him our paper and explain we just need a loaner car while ours is being fixed. After he "ummms" and "uuuhhhss" for 5 mins he tells us there's no loaner cars available. He huddles up with Brian and who they said was the manager before coming over to us saying, "Sorry, there's no loaner cars available right now." Why not just have the common courtesy of calling ahead of times so we don't come and sit there and wait just to leave and have to come back another time? I don't think this is a bad dealership, but this is easily avoidable. Hopefully this is a one time thing that was just overlooked or we'll have to go elsewhere. More

I purchase a vehicle at least once a year and I have never had an experience so terrible like this. From the price to repair quoted to me and what you charged to my insurance to waiting 3 days for a re never had an experience so terrible like this. From the price to repair quoted to me and what you charged to my insurance to waiting 3 days for a response on what was wrong with car after trying to get ahold of Brian for at least 6 hours and 10 calls later. I will never visit your location again for any reason. Would rather drive further to Have my vehicle serviced. More

Dealership offered amazing customer service. Leonard is the man! Very knowledgable and gets straight to the point. From walking us through the process and valuing our trade-in, it was a breeze. 10/10 the man! Very knowledgable and gets straight to the point. From walking us through the process and valuing our trade-in, it was a breeze. 10/10 More

Brought my car in for routine service and it couldn’t have been more pleasant and efficient. Albert was courtiers and pleasant, highly rated service. have been more pleasant and efficient. Albert was courtiers and pleasant, highly rated service. More

Botan Hawlery must be the most personable dealership rep I’ve ever worked with. He’s cordial, calm, and pleasant to speak to. I am a big fan. Thank you to he and Century West BMW for making it a great exper I’ve ever worked with. He’s cordial, calm, and pleasant to speak to. I am a big fan. Thank you to he and Century West BMW for making it a great experience. More

Doug is amazing! Perfect example of customer service. Patient, attentive and most importantly honest. One of the reasons why I’ve remained a loyal customer. Patient, attentive and most importantly honest. One of the reasons why I’ve remained a loyal customer. More

We started a online purchase for a new car. Mark King has outstanding customer service! When we arrived at Century West BMW. Mark had everything all set for us. Bryan Ghosn also helped with our purchase, And outstanding customer service! When we arrived at Century West BMW. Mark had everything all set for us. Bryan Ghosn also helped with our purchase, And he too had a wonderful customer service! They made us feel comfortable and we’re genuinely nice! Alexander helped set up our new car to our phones and answered all our questions. Thank you so very much! We will be back again soon hen we are ready for our next purchase. More

Mark was great and got me a great deal on my X7. Will definitely buy another car from them. Brian in financing was also great. definitely buy another car from them. Brian in financing was also great. More

I experienced the absolutely best customer service when purchasing my new BMW. Don Engle went above and beyond! I will refer family and friends! I am beyond satisfied. purchasing my new BMW. Don Engle went above and beyond! I will refer family and friends! I am beyond satisfied. More

Me and my wife came with nick ( our broker ) and leased Me and my wife came with nick ( our broker ) and leased the 2020 X4. We were supposed to see the car, test drive, sign and drive off. We were at the Me and my wife came with nick ( our broker ) and leased the 2020 X4. We were supposed to see the car, test drive, sign and drive off. We were at the dealership for 1:30hr because nobody knew what’s going on. They ended up taking the loyalty out( loosing 2k) payment increased $22 and asking ridiculous questions and more importantly, we didn’t even test drive the car because of all these frustration While we were waiting for the finance to get ready with 850 credit score. they pretty much kicked us out of the dealership after we were done signing. I know dealerships, don’t like brokers deals but at the end of the day we are customer and each unit counts. We had to rush to get out of the dealership because me and my wife both had to go to work. This car doesn’t have keyless entry or drive assist and we aren’t happy with the car at all. I emailed the sales manager who was supposed to help my broker but didn’t hear anything back. I honestly don’t know what to expect. More