Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Century West BMW
North Hollywood, CA
571 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 571 reviews
September 16, 2023
Chris the service advisor was very helpful and accommodating providing a great loaner while the device was being done. They performed my first scheduled service visit, installed updates for a reca accommodating providing a great loaner while the device was being done. They performed my first scheduled service visit, installed updates for a recall which included other updates solving an Apple CarPlay GPS drift issue and ordered a replacement part so all in all a great experience! More
by Wonkamm91
Employees Worked With
Chris service advisor
September 15, 2023
The people that work here are lovely… avoid BMW of BevHills at all cost. I’ve bought both my BMWs from BevHills and made the mistake of taking them in for service in the past, was the worst experience BevHills at all cost. I’ve bought both my BMWs from BevHills and made the mistake of taking them in for service in the past, was the worst experience of my life, and I served in the US Navy during Operation Iraqi/Enduring Freedom. Century West employees are great… so much so that I drive here from WeHo for the exceptional service. More
by Hector
Employees Worked With
N\A worked with Brian Hough
September 10, 2023
I've worked with Douglas for many years and he's one of the best service guys! Very prompt and helpful. Also this BMW location takes great care of their customers and do the small touches like wash and va the best service guys! Very prompt and helpful. Also this BMW location takes great care of their customers and do the small touches like wash and vacuum your car after services have completed. I really like this location. More
by jenniferkwon150
Employees Worked With
Douglas
August 31, 2023
Terrible communication, terrible service, would not recommend. Terrible communication, terrible service, would not recommend. Terrible communication, terrible service, would not recommend. recommend. Terrible communication, terrible service, would not recommend. Terrible communication, terrible service, would not recommend. More
by NFR
Employees Worked With
Brian Hough
August 30, 2023
Service Advisor was off the day I picked up car. Had to chase the car down. No one seemed to own the situation. After I paid, I realized I had a $50 gift card. They would not allow me apply since " Had to chase the car down. No one seemed to own the situation. After I paid, I realized I had a $50 gift card. They would not allow me apply since "ticket was closed". It just laziness. Your telling me the transaction could not be modified 2 minutes later. That's the kind of thing that leaves a bad taste in people's mouth. After coming here for 15 years, I'll be going elsewhere. More
by JHjmarvinhartz
Employees Worked With
Leonard Turner
August 24, 2023
Helpful and friendly personnel. Convenient and comfortable pick-up and drop-off area. Service advisor and technician are knowledgeable. Convenient and comfortable pick-up and drop-off area. Service advisor and technician are knowledgeable. More
by tonydsantos
Employees Worked With
Eddie Perez
August 16, 2023
Received excellent service from the team at Century West, especially Eddie and Romelia in the service department. I was consulted properly on exactly what my car needed, the work was done quickly, and the lo especially Eddie and Romelia in the service department. I was consulted properly on exactly what my car needed, the work was done quickly, and the loaner car made it so convenient. I will definitely get my next BMW and service from this dealership. More
by Mpower
Employees Worked With
Service: Eddie and Romelia
