Century West BMW

From the warm greeting received upon arrival followed by outstanding customer service received from Doug M, Romelia P. This is why I’m remain a loyal happy client! Thank you! outstanding customer service received from Doug M, Romelia P. This is why I’m remain a loyal happy client! Thank you! More

Excellent service. Amazing customer service. All services were completed in time. My service advisor Douglas is very knowledgeable and went above and beyond to accomm Amazing customer service. All services were completed in time. My service advisor Douglas is very knowledgeable and went above and beyond to accommodate me. More

this dealership is easy to deal with, honest service reps, and prompt, always gives free car wash which my wife loves, reasonable service pricing reps, and prompt, always gives free car wash which my wife loves, reasonable service pricing More

Arguably, the best dealership in Los Angeles for anyone considering buying a new or preowned BMW. Been a loyal customer for the past 15 years for a good reason. Special thanks to my main guy, Botan for considering buying a new or preowned BMW. Been a loyal customer for the past 15 years for a good reason. Special thanks to my main guy, Botan for his patience and professional expertise! Last, but not least, to the management, financial and service team for the doing an exceptional job. More

Easy to make an appointment ! Fast service, clean facility, Friendly and experienced staff, trust worthy . Fast service, clean facility, Friendly and experienced staff, trust worthy . More

I took my car for the annual service and I always feel very well taken care of in this dealership! Thanks, Doug! very well taken care of in this dealership! Thanks, Doug! More

The easiest transaction I’ve ever had! Shahin and his team made it happen! I would recommend anyone I know to do business with century west BMW! Shahin and his team made it happen! I would recommend anyone I know to do business with century west BMW! More

Very welcoming very helpful understanding and great service. Fast responding answering all my questions and concerns service. Fast responding answering all my questions and concerns More

Got an service appointment for 745 am 3-16-23, Brought the car in for a factory recall service of the PCV valve at 745 am, the service adviser (Michael Hildago) was late and we had to wait for some one el the car in for a factory recall service of the PCV valve at 745 am, the service adviser (Michael Hildago) was late and we had to wait for some one else to check us in (20 minute wait). I called later that day and asked what was going on Michael sent me a video showing his inspection of the car and repair recommendations. I responded to the video and I refused the work he was showing. He sent me another text saying he would contact me and let me know when the car would be completed. By 330pm I had not received any response from Michael and he did not answer the phone, i then contacted manager Luis and requested information regarding the status of the car. He texted me about an hour later and said he was checking and would let me know when the car would be completed. By 730 pm (closing time for the dealer). No on had called or texted me any information. On 3-18-23 at 920am I called Luis and left a voice mail requesting information on the car. At 950 am I called Michael and left a message on his voice mail to call me regarding the car. By 11am no had responded, I called the main number and explained to the operator my problem and she put me in contact with Eddie Perez who looked up what was going on and said my car was ready for pick up. Never explaining the delays, why my car was kept for two days or why no one else had responded to my calls and texts. I will never return to this dealer, for service or another car. The place is a joke. More

My vehicle had a recall needing to be serviced, they were quick and efficient. They have a great staff, courteous and very helpful. Had to take an Uber and that was a great experience, uber was there within quick and efficient. They have a great staff, courteous and very helpful. Had to take an Uber and that was a great experience, uber was there within 10 mins and quickly drove me home. More