Century West BMW - Service Center

They kept me appraised of the progress of the service and provided a loaner for the whole period (7 days) while the part was delayed by supply line hold ups. provided a loaner for the whole period (7 days) while the part was delayed by supply line hold ups. More

Very friendly and patient. Answer all my questions.and forward me to sale dept when I mentioned that I am interested to trade in my old BMW forward me to sale dept when I mentioned that I am interested to trade in my old BMW More

Took my car for service and it was an excellent experience from start to finish. No loaners available so they paid for an Uber for me. Gil was my service advisor and communicated with me effectivel experience from start to finish. No loaners available so they paid for an Uber for me. Gil was my service advisor and communicated with me effectively. Car was clean and work was excellent. More

Everyone I encountered was very nice and eager to help. Unfortunately they dropped the ball at least once, and if I had not called for an update, nothing would have been done. I will go in again only if I Unfortunately they dropped the ball at least once, and if I had not called for an update, nothing would have been done. I will go in again only if I can secure a loaner, which could take a few days. However, the work was excellent and timely once it was begun. And the the people were always friendly. More

You only buy the car once, but service is ongoing. I appreciate Doug and the professional and friendly service staff at Century West. I appreciate service that I can depend on. appreciate Doug and the professional and friendly service staff at Century West. I appreciate service that I can depend on. More

Gill did an awesome job of keeping me informed throughout the entire process and has an outstanding attitude and attention to detail with great customer service the entire process and has an outstanding attitude and attention to detail with great customer service More

No estimate for repairs. Repairs took longer than indicated. I wasn’t informed about delays. The cost was far higher than I was led to believe. The car was not ready when I was told it was ready. indicated. I wasn’t informed about delays. The cost was far higher than I was led to believe. The car was not ready when I was told it was ready. This was a terrible experience. More

I took my car in for full service. Received feedback video from mechanic providing details of findings. Awesome!! Was like bring there to see issues. video from mechanic providing details of findings. Awesome!! Was like bring there to see issues. More

Doug McClure is amazing! Always honest with my service needs for my car The customer service shown from the time of arrival, from picking up my car was phenomenal!! needs for my car The customer service shown from the time of arrival, from picking up my car was phenomenal!! More