Century West BMW - Service Center

First , when I called to make an appointment for repair, person who made an appointment, didn’t tell me, that to get a loaner car, I need to make separate appointment for it! Super bad , because I ended up person who made an appointment, didn’t tell me, that to get a loaner car, I need to make separate appointment for it! Super bad , because I ended up to be without a car .They didn’t remove sticker from new tire, disaster ! More

Dough is very professional/ helpful / friendly always on times and my is super cleaned. He’s Amazing! I will always comes back to get services. times and my is super cleaned. He’s Amazing! I will always comes back to get services. More

Everyone was so friendly and helpful! Thanks to Centry West BMW! I definitely will bring back my car to this dealership if needed, however it’s far from my house but still worth it! Great experience! West BMW! I definitely will bring back my car to this dealership if needed, however it’s far from my house but still worth it! Great experience! More

I dropped my car for a flat tire and Brian took care of it. He was very professional. He did a 360 inspection on the car explaining everything in detail in a videos provided. Tire alignments were done as w it. He was very professional. He did a 360 inspection on the car explaining everything in detail in a videos provided. Tire alignments were done as well as oil change and my BMW runs very smooth now. Highly recommend, for sure better experience than BMW of Beverly Hills. More

They replaced an expensive part as promised, washed the car and arranged for Uber transportation at their cost. Friendly and reliable and honest. I’ll return for service car and arranged for Uber transportation at their cost. Friendly and reliable and honest. I’ll return for service More

I took my car in for service. They were quick, efficient and very conscious of proper COVID precautions. I felt safe and well taken care of. and very conscious of proper COVID precautions. I felt safe and well taken care of. More

Great service because they treat you like a family member and you feel like the only customer there. Love the friendly atmosphere there and I would recommend it to everyone. and you feel like the only customer there. Love the friendly atmosphere there and I would recommend it to everyone. More

Five star for sure! Everyone was friendly and courteous and my car was available at the time promised. There was sticker shock ... but after the professional detail my car was slammin’. Thanks to All. and my car was available at the time promised. There was sticker shock ... but after the professional detail my car was slammin’. Thanks to All. More

Great job on the car but my cell phone got unpaired from my car while it was in the shop. I have to go back to the shop to pair my phone again. I think the man on the floor or the cashier should have give my car while it was in the shop. I have to go back to the shop to pair my phone again. I think the man on the floor or the cashier should have given me a hand with that before I drove away. Just the extra touch that would make the interaction super customer support. More

Great service. Very professional and friendly staff. My Go To service dealership. Service is always in timely manner, loaners available, always a complimentary car wash. Go To service dealership. Service is always in timely manner, loaners available, always a complimentary car wash. More