Century West BMW - Service Center

Service above and beyond. I Purchased a certified preowned BMW from another dealership and was disappointed to find that a few items covered under the original factory warranty I Purchased a certified preowned BMW from another dealership and was disappointed to find that a few items covered under the original factory warranty had not been addressed. Not only did Century West BMW fix them perfectly, they were gracious enough to complete the work under the vehicle’s original 4 year warranty even though it expired a week after the parts had been ordered. Jonathan and everyone in the service department went out of their way to assure my experience was, personal, professional and positive. More

Please listen better When there is a concern with breaks making a squeaking noise you don’t eliminate it by chafering them. I left the dealer with worst breaking than befo When there is a concern with breaks making a squeaking noise you don’t eliminate it by chafering them. I left the dealer with worst breaking than before. Ambient lighting was reported but never fixed More

2 Thumbs up!!! Can’t complain no matter what! For his knowledge, kindness and how he responds, so quick no wait time.I am very satisfied !!!Thanks to Steve Smithson Can’t complain no matter what! For his knowledge, kindness and how he responds, so quick no wait time.I am very satisfied !!!Thanks to Steve Smithson More

Service Kristina from service is amazing. She is always considerate of the situation a customer may be facing. She gave me a loaner while my vehicle was in se Kristina from service is amazing. She is always considerate of the situation a customer may be facing. She gave me a loaner while my vehicle was in service without me asking. Her attitude and customer service is amazing and always provides updates on the progress of the vehicle. I will keep on taking my BMW to Century West BMW for any service of mechanical issue. Kristina thank you so much you’re amazing!!! More

Below Average Took too long to get my car serviced and no call back. I had paint all around my car and they said NOTHING . I took it in the next day and all they d Took too long to get my car serviced and no call back. I had paint all around my car and they said NOTHING . I took it in the next day and all they did was spray paint over it. They told me they would scrap it off before they do that. When I called the service guy he said because I could only let it sit in service for more than one day. While the paint people told me no one asked them to do that. They are dishonest. I’m stuck with the job they did and have no recourse. More

BMW Service Made an appointment for service for Saturday morning at 9am (12/5), was promptly greeted by my service advisor Mr. Steve Smithson at about 9:05, took Made an appointment for service for Saturday morning at 9am (12/5), was promptly greeted by my service advisor Mr. Steve Smithson at about 9:05, took about 2 min to get all the info going with my car and I was out in about 5 min, such super quick service!!, and they were pretty busy checking in cars, they arranged an Uber to pick me up and take me home and also arranged one to pick me up and bring me back to the dealership, what a great service that they offer for their clients, car was ready in a couple of hours and I was on my way back to pick it up, thanks to my service advisor Mr. Steve Smithson for providing great customer service and a quick turnaround time for me to pick up my car, and the staff at Century West BMW for their great customer service as well, please consider Century West BMW for all your maintenance needs as well as your next car buying experience!!!!! Happy Holidays!!! More

Excellent customer service! Century West BMW always provides excellent customer service! They are very thorough in their work and make me feel comfortable and at home. Keep up th Century West BMW always provides excellent customer service! They are very thorough in their work and make me feel comfortable and at home. Keep up the great work! More

Awesome service in every way Outstanding job. Timely, courteous respectful informative , they were overwhelmed with custimirs and unexpectedly kept their commitment to our appoint Outstanding job. Timely, courteous respectful informative , they were overwhelmed with custimirs and unexpectedly kept their commitment to our appointment time and returned my car in a couple of hours with a full service and warranty work performed with no hassle More

Happy Customer This dealership was fast. Our service advisor was Allen Yadegar, he was very friendly and informative, kept us in the loop and explained the details o This dealership was fast. Our service advisor was Allen Yadegar, he was very friendly and informative, kept us in the loop and explained the details of what was being serviced on my car. I will defiantly return to this dealership for future servicing. Thank you More

15,000 mile tune up Century West BMW is an awesome place to get your car! I’ve gotten my last 5 cars there & the service is bar none the best out there! Had my car servic Century West BMW is an awesome place to get your car! I’ve gotten my last 5 cars there & the service is bar none the best out there! Had my car serviced today; they put me in a bmw loaner and my car was done and washed within 3 hours! Can’t say enough about how precise and accommodating they are! More