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Century West BMW - Service Center

North Hollywood, CA

4.3
284 Reviews

284 Reviews of Century West BMW - Service Center

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October 25, 2017

Century West BMW, DO NOT TRUST THEM, PLS READ!!!!!!!! I purchased a pre-owned 2013 X6 with 43kmiles @ Century West a few weeks ago. Century West salesman discussed for many days how great condition the c More

by JDX6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Deitrick (parts/service) deceptive, liar who avoids calls and doesnt deal with issue at hand
May 02, 2017

Conflicted because of the people skills versus quality My husband has a new leased X5 and I drive a 2012 335i - both cars get service here. The staff is friendly; the service advisor (Doug) is very accommo More

by Lisa335i
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug
June 15, 2016

Great experience We're on our 5th BMW, and have tried many BMW service centers in our area including Calabasas and Beverly Hills BMW service centers. Century West BMW More

by jthw1914
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Smithson
March 10, 2016

Maintenance and lease inspection Service department, and in particular William, is very professional, courteous and efficient. While there getting my lease inspection done, they a More

by Rsingh123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William (service) and Henry (sales)
October 08, 2015

The Sales , and service relationship has improved( 5 STARS) When I initially purchased my vehicle it was terrible, but I showed trust,and remained a loyal customer, and they always take good care of me ..I want More

by Roderick Dolphin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul & Steven in service...Roderick Dolphin's 335i
July 07, 2011

The employees seem friendly up front, but their behaviors are driven primarily by profit and making lots of money. There is little to no focus on customer service. More

by sunstrand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug McClure
July 30, 2009

I was so excited to take my m3 in for 1200mi service. I sat down with the SA and asked what takes place during the 1200mi? The SA said the engine oil, transmission, and differential, as stated in the manua More

by dealerhater5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn Dunivant
March 16, 2009

SO I've taken may car there for the last 4 time to get various services done including the normal 15k services in which I just had 2 months ago. I drive only 700 miles a month so not much ware and tare o More

by E462004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
October 23, 2008

I have purchased 2 cars over the last 5 years. I was quite happy until very recently. (10/22/08). I took my car to a tire dealership to replace my tires at which time I was informed that the key provide More

by pharmd_91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
6
June 07, 2007

My E36 was having major problems, so I went to Century West to get it checked out. Diagnostics alone cost me $126, and they wanted to charge me $4,000+ to replace the catalytic converter and a slew of oth More

by RosyC
Customer Service
Friendliness
Price
Recommend Dealer
No
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