Century West BMW - Service Center

My E36 was having major problems, so I went to Century West to get it checked out. Diagnostics alone cost me $126, and they wanted to charge me $4,000+ to replace the catalytic converter and a slew of oth West to get it checked out. Diagnostics alone cost me $126, and they wanted to charge me $4,000+ to replace the catalytic converter and a slew of other issues. When I said I was going to get a second opinion, they refused to print out a detailed list of repairs and costs. After some serious nudging I finally got a guy to handwrite a very spare list of problems on a piece of scrap paper. I definitely felt like I was getting second-hand treatment because I'm a woman in my 20's. I went down the street to an independent service place and paid half of what Century West wanted to charge, and with MUCH better and friendlier service. Avoid Century West for service issues! More

I have been riddled with annoyances and major frustrations since buying a mini cooper from this dealership. I have had to take the car in four times in four months, half the time they don't fix frustrations since buying a mini cooper from this dealership. I have had to take the car in four times in four months, half the time they don't fix the problem I brought the car in with. They don't provide loaner cars, they gave me a "tough luck" attitude when I asked. They keep the car overnight and never resolove the issue. When I took it in for an oil change they kept it for EIGHT hours and didn't even set the service monitor back. My clutch is now going out after owning the car for four months and they told me that I have to sign off for them to do $2000 worth of work because it may be my fault because of my driving style! I have been bullied, and pushed around, mistreated and insulted and I would never recommend them to anyone. More

i took my 5-month-old z4 in to get an ipod adapter installed and they stole around $6 in change from my ashtray, didn't bother to clean up the drill shavings under the passenger seat, scratched my das installed and they stole around $6 in change from my ashtray, didn't bother to clean up the drill shavings under the passenger seat, scratched my dash in 5 places and burned a whole in my seat. after a month and a half of back and forth and two more trips to the dealer, they finally fixed everything but of course kept denying they had ever caused the damage in the first place. i will never take my car there again. More

I originally bought my car from Century West BMW, so that's where I initially took my car for service.<br><br>The service advisor I first dealt with was Shawn, and he got me a loaner car and was quite that's where I initially took my car for service.<br><br>The service advisor I first dealt with was Shawn, and he got me a loaner car and was quite helpful. I was more or less happy with the work they did, except for the fact that the service department seemed to be overloaded, and it took them much longer than required to fix my problems.<br><br>One day, my BMW started to emit green fumes from the a/c vents that smelled absolutely terrible, and made me sick so I took it in immediately. Shawn was off that day, so I was assigned to Kelly. Kelly took my car, and they put it on a lift overnight and pressurized just to make sure there wasn't coolant leaking. There wasn't, and later Kelly told me this was "normal." Needless to say, I didn't believe him. I asked to speak the the shop foreman, Joe, and he told me this was entirely normal, happened with all the cars, even his wife complained about it, and there was nothing he could do. <br><br>Not knowing what to do, I took my smelly BMW and asked for some help on BMW forums. Some helpful folks gave me a TSB number, I called Kelly, gave him the number, he printed it out, and told me "No problem, we'll have it fixed." When I arrived, Kelly had another story. Apparently this was not covered by my warranty, BUT Joe authorized that they could do it as a one-time goodwill since I bought the car there. I later found out that wasn't true either. They fixed my problem, but happened to snap the microfilter in half. This didn't affect the performance of the item, but it left me with a bad impression.<br><br>The service advisors overall were friendly, though this last experience was terrible and my conversations with the head mechanic made me question the comptency of their repairs.<br><br>I would not recommend this dealership due to the questionable quality of their work, along with all the probing and pushing I had to do to get this last problem fixed. More