Century West BMW - Service Center

Not impressed. I had a question about my lease; left three messages and sent a few emails to dealership. Never got a call back. Never got an email reply. I am about I had a question about my lease; left three messages and sent a few emails to dealership. Never got a call back. Never got an email reply. I am about to lease my 3rd BMW, and will NOT be considering Century West. Now they want me to renew lease with them...hahahaha. Yea, as if I would after I was ignored when I really needed help from the dealership. More

Brian my service advisor is amazing. His attention to detail is incredible. He is also fantastic at keeping me updated. Sends me texts even on his day off! His attention to detail is incredible. He is also fantastic at keeping me updated. Sends me texts even on his day off! More

This dealer is a bit disorganized, but the staff is nice to its customer’s.they lost my car for instance, when I went to pick it up. 20 min later it was found. No harm done. to its customer’s.they lost my car for instance, when I went to pick it up. 20 min later it was found. No harm done. More

Eddie in service was wonderful. Great service. I got videos and phone call updates on everything. Great service. I got videos and phone call updates on everything. More

Century West BMW has always been very responsive and very thorough. Doug (service advisor) is very knowledgeable and very good at recommending what makes sense. The service process is very professional and thorough. Doug (service advisor) is very knowledgeable and very good at recommending what makes sense. The service process is very professional and always informs of findings and recommended repairs. More

The friendly, helpful staff at this dealership makes it a pleasure to service our vehicle there. We appreciate their making a loaner car available. pleasure to service our vehicle there. We appreciate their making a loaner car available. More

My experience with the dealership has been nothing but pleasant. Everyone goes above and beyond. From the sales team, to service and receptionist. Beyond pleased and satisfied! pleasant. Everyone goes above and beyond. From the sales team, to service and receptionist. Beyond pleased and satisfied! More

Excellent professional service at the service department. There was a mixup with my appointment when I showed up to drop off my car, but they found a way to fit me in after only a 15 minute wait. There was a mixup with my appointment when I showed up to drop off my car, but they found a way to fit me in after only a 15 minute wait. More

From the warm greeting received upon arrival followed by outstanding customer service received from Doug M, Romelia P. This is why I’m remain a loyal happy client! Thank you! outstanding customer service received from Doug M, Romelia P. This is why I’m remain a loyal happy client! Thank you! More

Excellent service. Amazing customer service. All services were completed in time. My service advisor Douglas is very knowledgeable and went above and beyond to accomm Amazing customer service. All services were completed in time. My service advisor Douglas is very knowledgeable and went above and beyond to accommodate me. More