Cerritos Acura

No such thing as 1st time quality Each visit for mechanical service and repairs has required a second visit to either make the proper repair and fix the issue or to fix a second issue Each visit for mechanical service and repairs has required a second visit to either make the proper repair and fix the issue or to fix a second issue caused by the technician. After replacement of my bluetooth unit and battery I discovered that the voice navigation was now only static noise. Returning to this dealer a week later to have them fix the voice navigation issue I receive a phone call 6 hours later telling me there is no issue. When I arrived to pick up my car I learn that instead of reading that the voice navigation was not working properly the tech instead checked the recently replaced Bluetooth. The customer rep, who didn't bother to read the service request, then states I said the Bluetooth was malfunctioning. When I read the repair order to the rep she then says she read it. Clearly, this was not the case. Rather than looking at the repair history of my vehicle over the past few weeks and making sure all the electrical work was completed properly they recommend removing the navigation unit and sending it out for repair which alone would cost $630 whether or not any issue were found. Ultimately, I felt this was the wrong course of action when they were not willing to perform even the most basic analysis or diagnostics or even consider checking the electrical work performed over several visits to fix necessary issues and issues of their own making through poor workmanship or poor training. Rather than allow them to make any further improper repairs or cause any further harm to my vehicle I chose to remove my car from the dealership and find a qualified mechanic,rather than an inexperienced technician, to correct their mistakes. More

Excellent service I dislike car shopping due to dealing with car salesmen but Cerritos Acura unlike other places made my experience seamless and convient . Friendly kno I dislike car shopping due to dealing with car salesmen but Cerritos Acura unlike other places made my experience seamless and convient . Friendly knowledgeable staff and competitive deals !! Highly recommended More

Good service Really friendly and well customer service. Really helpful with my questions. Sales person was polite and really helpful and introducing the car. Would Really friendly and well customer service. Really helpful with my questions. Sales person was polite and really helpful and introducing the car. Would definitely recommend this dealership. More

Very good experience We were very happy with our sales agent Ryan. He made us feel very welcomed and helped greatly step by step. We left the dealership with very please We were very happy with our sales agent Ryan. He made us feel very welcomed and helped greatly step by step. We left the dealership with very pleased and a new car! More

Yay Ryan! Car was immaculate and Ryan did his best to answer all questions, explain pricing and make the car buying experience a positive one. My only serious Car was immaculate and Ryan did his best to answer all questions, explain pricing and make the car buying experience a positive one. My only serious complaint is that when picking up a car, the appointment shouldn't be with the sales person (who was on time and completely available) but with the finance manager which would have avoided a 4 hr wait. More

Excellent services I found this dealer location online and come over to looking for an used Acura TL. Donald Phillips, a sales consultant, came out to help us. He is a e I found this dealer location online and come over to looking for an used Acura TL. Donald Phillips, a sales consultant, came out to help us. He is a excellent sales consultant. We ended up to buy a new 2016 Acura TLX. We're very happy with the services. I highly recommend this location and sales consultant, Donald Phillips, with his excellent customer service. More

Smooth and Professional Experience I went in to work with Mike Ngo today on an Acura RDX. Mike was true to his word over the phone and had the car that we had been discussing ready to I went in to work with Mike Ngo today on an Acura RDX. Mike was true to his word over the phone and had the car that we had been discussing ready to go from the time I arrived. The deal was what we had agreed upon. Mike and everyone at Cerritos Acura went above and beyond to make the process as professional and seamless as possible. Thanks for the great work. More

Happy Customer! Josh L. was highly recommended from a friend who purchased a brand new Acura from him recently. I just purchased a pre-owned vehicle from him this we Josh L. was highly recommended from a friend who purchased a brand new Acura from him recently. I just purchased a pre-owned vehicle from him this week. He was knowledgeable, kind, a good listener and very patient with my questions and concerns. He stayed with me through the entire process, hours over the end of his shift. I am so thankful for Josh L. and all of his help!!! More

Great Service! Great people, great service! Big thanks to Josh and Christian for all the help they provided from start to finish!The best part is that you will reall Great people, great service! Big thanks to Josh and Christian for all the help they provided from start to finish!The best part is that you will really get what you need without being over pushed. More

Outstanding Service Andres' service and treatment was outstanding which is the reason I chose to purchase my TSX at Cerritos Acura. I will recommend Andres to my friends Andres' service and treatment was outstanding which is the reason I chose to purchase my TSX at Cerritos Acura. I will recommend Andres to my friends when they need to purchase a vehicle. More