Cerritos Acura

Thank you Christian Ramsey and Golam Newaz Just wanna thank Christian Ramsey and Golam Newaz for giving me a great deal on my 2016 ILX, I'm grinning from ear to ear with my new car. They were Just wanna thank Christian Ramsey and Golam Newaz for giving me a great deal on my 2016 ILX, I'm grinning from ear to ear with my new car. They were very patient and let me test drive every car I was interested in, they even added in a few extras. My dad even said he will be back tomorrow to buy himself a car from Golam. I would definitely recommend to any of my friends and family that are looking for a new Acura. Thanks again Christian and Golam!! More

***Must read...specially if buying a used car*** To start off I would like to say that if I could give this place ZERO stars I would. Two and a half weeks ago I purchased a used 2010 Mazda 3 Hatc To start off I would like to say that if I could give this place ZERO stars I would. Two and a half weeks ago I purchased a used 2010 Mazda 3 Hatchback from this dealer. Just last week I took the car in because I noticed that the car was not performing well. The car would stay stuck in first gear any time you gave the car gas. After the dealer held the car over a day and a half making me lose a day and a half from work they deemed that the car did in fact need a new transmission as per the Mazda technicians that they sent the car to (Mazda dealer is right next door on lot). This dealer is not taking responsibility for the poorly inspected car that they sold me and expect me to pay $1800 for the repair after only having the car for 2 weeks! On multiple occasions they pointed the fingers at the Mazda dealer because according to them the Mazda dealer did the pre-sale inspection for them. I personally don't care who inspected the car. The point is that the car is failing me and Acura of Cerritos is failing to take responsibility of their products. Looks like a bunch of failing going on at this car dealership. Now I would like to talk about the quality customer service Acura of Cerritos provides. NOT!!!!! Of course the sales staff was great when purchasing the car however, once they found out the car had a defect they sent me through the common runaround. First I dealt with the Service Department Manager (Mark). He actually wasn't bad. All he did was inform me that charging me $1800 is the absolute best they could do for me even though I had just bought the car and it was already defective. Next up was the Used Car Sales Manager(Mr. Silverlake or Silverback...something like that) Now this guy was a class act if I've ever dealt with one. While explaining to him how it was that I found the problem he insisted in mentioning the fact that maybe I should have bought a Ferrari or Lamborghini. To start off I would like to say that in reality the car was actually a safety concern at the moment when I first realized that there was something wrong. While merging onto a freeway the individual in the lane next to me failed to yield therefore since I was slightly ahead of him I pressed the gas and to my surprise the car went nowhere. Luckily I got ahead of him just enough for him to realize that I was there and he stopped. This manager Mr. Silverback was by far the rudest and most unprofessional person I have ever dealt with. He has complete disregard for his customers concerns, their feelings and their safety. Lastly, I stepped into the big guys office. The General Manager Mr. Rick Walker. It is clear to me why his staff has a lack of professionalism, why they have no manners when talking to customers and lastly why his staff insists in nothing but sarcasm. As I went on to explain to him the concern with the car he also various times insisted that "if I drove my car like a maniac, my transmission would probably also make funny noises." Number One: not once did I drive that car out of the normal. The incident that happened that day could have been catastrophic if that man would have hit me considering the only thing on my other side of the car is a 30 foot drop onto the freeway. Number Two: it doesn't matter what kind of car you drive whether its a old beat up clunker or a Ferrari or Lamborghini, if you step on that gas pedal you should be expecting for the car to perform to its full capacity and be capable of shifting thru its gears with no restraint, SPECIALLY if it concerns your health and safety. I would also like to mention that when dealing with this man he kept mentioning how "they were doing the absolute best that they could to address the problem." Well sir if you were really doing your best you wouldn't be receiving this very negative review/complaint. If you were truly doing your best you would take responsibility of the poorly inspected products you sell and you would fix my car! For anyone considering buying a used car from this dealer I would be extremely cautious. I personally would not refer even my worst enemy to Acura of Cerritos. I hope this helps with anyone thinking of buying from this place and turns away from here. As for me I am currently driving the car as is and looking for a service center that will fix my car for a decent price. Even if the cost came out to more than the $1800 Acura was charging me I would rather take my business elsewhere. More

Worst service experience ever! Don't buy or service here! Mark Riley the service manager offers the worst customer service I've ever experienced. Not only did he tell me "if you wanted the perfect car, you sh Mark Riley the service manager offers the worst customer service I've ever experienced. Not only did he tell me "if you wanted the perfect car, you should have bought a Bugatti or Maserati." He said that Acura has spent too much money and time trying to fix my issue and that there's nothing more for them to do. What!? My car 2015 TLX isn't even a year old and I have warranty for 6yrs or 100k miles! He doesn't listen to the customer at all. He simply makes excuses for why he can't hear noises and blames issues on the fact that the vehicle is of mass production and 3/5 cars will make random noises. I will never buy another Acura or Honda again. More

I was invited to this service department with the help of another dealership for odometer adding miles not driven. As soon as Mark saw there wasn't a warranty he said I can't see this car or give a loaner. another dealership for odometer adding miles not driven. As soon as Mark saw there wasn't a warranty he said I can't see this car or give a loaner. He didn't ask if I could pay for the need to see and diagnose my car. He wanted the car for two days to drive, but wouldn't drive with me in the car to point out the inconsistency. I handed him the logs of mileage adding I have been doing near all of my trips. He handed it back to me. I asked him about the legal settlement on prior model cars and he said he has been there for 22 years and there is no such settlement. He said this is private property please leave. I drove there thinking he was going to test the car with me in the car and do a diagnosis as I wait. He wouldn't. He did mention a campaign printed, but did not tell me anything about it. Seems the more intelligient I became about the acura he became angry. More

New purchase of Acura after 20years with Toyota Camry. Internet sales with Marcus Van Doren and he has been great to work with. Very patient and kind. Attentive to any concerns or issues. I would highl Internet sales with Marcus Van Doren and he has been great to work with. Very patient and kind. Attentive to any concerns or issues. I would highly recommend working with Marcus at Cerritos Acura! More

Customer Service/Friendliness - delivered what he promised over the phone. Was available to me immediately upon my arrival. Quality of Work - Patient & thorough in describing the technical function promised over the phone. Was available to me immediately upon my arrival. Quality of Work - Patient & thorough in describing the technical functionality of the car. Programmed my phone along with contacts into the car. Price - provided a deal that could not be matched by other dealers in the area Overall experience - my time was treated with respect More

If you are looking for a pleasant experience, I highly recommend: Marcus Van Doren (Internet Manager). From the beginning, Marcus, was extremely helpful in quickly responding to my emails/phone inquirie recommend: Marcus Van Doren (Internet Manager). From the beginning, Marcus, was extremely helpful in quickly responding to my emails/phone inquiries, and helping to set up a smooth visit when I arrived. Marcus was helpful in answering my questions and negotiating a smooth and quick transaction. He is courteous and i'm definitely appreciative of his professionalism and friendly style. He spent extra time going over the vehicle features, and followed up a few days later to ask if I had any questions pertaining to the new vehicle. Overall: good experience, excellent customer service and a big thank you to: Marcus. Best Regards, Ana :) More

My wife decided on buying a RDX 2013. She hates shopping for cars so I took a day off and visited three dealers. Tustin, Costa Mesa and Cerritos. I first went to Tustin and felt the attention was dry. for cars so I took a day off and visited three dealers. Tustin, Costa Mesa and Cerritos. I first went to Tustin and felt the attention was dry. Here is the information and what we can do. Not impressed. Second I went to Cerritos and was very pleased. Arthur was pleasant, courteous and human. I hope you understand what I mean by human, I felt like I was talking with my best friend. He was honest and funny. I explained that I was shopping three dealers and will let him know. He did not try to strong arm me into making a decision. I next went to Costa Mesa and was tossed around between multiple guys which I hate. All three dealers were within a few dollars on the lease but the way I was treated at Cerritos got me coming back. On Sunday my wife and I visited and sealed the deal. I have spent the good part of 4-5 hours doing the paperwork but was out in under 2 hours. They also are delaying the delivery of the car since we will not need it till next month. The finance guy also said if any deals come down between now and when we take delivery we could take advantage of them More

I liked Marcus Van Doren's follow up and his personality shines right through to make one feel very comfortable. His expertise is second to none. He was very helpful in making our final decision to purcha shines right through to make one feel very comfortable. His expertise is second to none. He was very helpful in making our final decision to purchase the Acura MDX. I went over to Tustin Acura and was not impressed with their low brow attitude. I had owned an Acura Legend Coupe and I had a good experience with the Cerritos Acura repair department. That is why we wanted to purchase our new car at Cerritos Acura. More

Marcus was excellent. He was able to make my purchase experience a very simplistic, very efficient, and remarquably easy purchase He kept me well inform of all the activities going on throughout our vis experience a very simplistic, very efficient, and remarquably easy purchase He kept me well inform of all the activities going on throughout our visit. I have never felt this comfortable while buying a vehicle. I would recommend everyone looking for a new car to ask for Marcus at Cerritos Acura. More