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Cerritos Nissan
Cerritos, CA
254 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 254 reviews
April 30, 2018
Rekey Locked my keys in car and had to tow it to dealership. They made me a entry key to only open doors free and then I had another Ignition key made also Locked my keys in car and had to tow it to dealership. They made me a entry key to only open doors free and then I had another Ignition key made also. was very impressed with their service More
by Acedorf
Employees Worked With
Gus "JR" Hernandez
Helpful April 15, 2018
My service experience Being a female always makes me feel that the dealer or the service man will over charge me.. but that's not the case here. My service attendant Peter Being a female always makes me feel that the dealer or the service man will over charge me.. but that's not the case here. My service attendant Peter Chavez had always taken well care of me and he does an awesome job... welcome back Pete! More
by Maria Cervantes
Employees Worked With
Peter, chavez
April 11, 2018
Good service.. They help regarding problem with my car.. explains everything that needs to be done..very helpful .. the environment is so nice and clean.. And all c They help regarding problem with my car.. explains everything that needs to be done..very helpful .. the environment is so nice and clean.. And all coffee and snack...it's good and free..... More
by Gwapito
Employees Worked With
Luis Casanova
April 08, 2018
Cerritos Nissan Ken handled my vehicle repair and was amazing with communicating the progress and status. I would recommend this dealership to others. I will defini Ken handled my vehicle repair and was amazing with communicating the progress and status. I would recommend this dealership to others. I will definitely use Cerritos Nissan for future maintenance and repairs. More
by Doveshack13
Employees Worked With
Kenneth Vasquez
April 02, 2018
Awesome service Tony Fears was the person that took care of me and he was very kind and efficient. He explained to me what was needed and everything was done in a tim Tony Fears was the person that took care of me and he was very kind and efficient. He explained to me what was needed and everything was done in a timely manner. I would recommend this dealership to my family and friends. More
by Treva
Employees Worked With
Tony Fears
March 27, 2018
Great service. Thank you Kenneth Vasquez for great service. Wish Nissan would carry better batteries so I wouldn’t have to visit so much. But great customer service Thank you Kenneth Vasquez for great service. Wish Nissan would carry better batteries so I wouldn’t have to visit so much. But great customer service More
by Peterparker
Employees Worked With
Kenneth Vasquez
March 23, 2018
Nissan Service Dept. Eric in the service dept. Was amazing! He explained every issue that was wrong with my car.and went above and beyond to assit me. Eric in the service dept. Was amazing! He explained every issue that was wrong with my car.and went above and beyond to assit me. More
by Laurie Rolon
Employees Worked With
Eric Adamson
March 17, 2018
Honest and easy to work with It's so nice to work with people who treat you like people! Easiest, fastest, most honest car buying experience I've ever had. Abraham and Saul in sal It's so nice to work with people who treat you like people! Easiest, fastest, most honest car buying experience I've ever had. Abraham and Saul in sales and Reuel in finance were amazing. More
by Yama Rahyar
Employees Worked With
Abraham Arcos, Saul, Reuel
March 06, 2018
Great service! Although I didn’t leave with the car I originally wanted, I was able to leave with a car. My credit isn’t perfect and I’ve been approved before, but Although I didn’t leave with the car I originally wanted, I was able to leave with a car. My credit isn’t perfect and I’ve been approved before, but I do have to compliment my experience with Dennie Mun in Finance, was absolutely refreshing! Usually I’ve dealt with rude, aggressive, and pushy, but Dennie was complete opposite of that. Thank you Dennie Mun and Jose Real, Sales Rep, for my experience and I will contact you again in the future! More
by Mjtsmom
Employees Worked With
Jose Real and Dennie Mun
February 28, 2018
Beware Lying Sales Rep First off I would give a zero if I can. Found a used 2015 Infiniti QX80 on Cerrito Nissans website and contacted Internet Director Chris Pachla to First off I would give a zero if I can. Found a used 2015 Infiniti QX80 on Cerrito Nissans website and contacted Internet Director Chris Pachla to work out a deal. Asked Chris to walk the SUV to see if the SUV had any scratches. Chris called few minutes later while using his mobile to walk the suv and stated that the vehicle only had one scratch on it which they can buff out. That was a LIE. My wife and I flew in from Sacramento to purchase the SUV and upon arrival the SUV had multiple deep scratches and the passenger side running board was separated by 2-3 inches from the suv with scratches from the front to rear of the suv. Damages have to be in the estimate of 3-5k. Saul reached out to Nathan via text since he wasn’t at the dealership and Nathan had the following to say. Nathan, the sales manager basically said that we are getting a good deal and this was the only suv that we wanted in a 500 mile radius, hence the reason we flew out to Long Beach. WE DID NOT MAKE THE PURCHASE..I would not spend 46k on a car with 3-5k in damages. 2/27 reached out and spoke with Karen since Nathan won’t return my calls. Karen mentioned she was the client relations manager. I told her my issue and she spoke with Chris and he mentioned that he disclosed everything that was important to me about the suv. WOW I guess not telling me about the major scratches weren’t important. Stay away from this dealership. Save your time and go somewhere else. Spent my time and $700+ dollars in airfare which could have been avoided if Chris was honest from the start. Asked for a reimbursement of my $700 and Karen menttioned Brandon Bingham refused. Ended up buying a New QX80 locally at Elk Grove Infiniti who has honest and straight forward sales reps. More
by Deep916
Employees Worked With
Chris Pachla
