Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cerritos Nissan
Cerritos, CA
254 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 254 reviews
November 29, 2018
Is a good dealership A few days ago we bought a car at this delership the people there were very kind and helpful. We recommend them because they were a great help. A few days ago we bought a car at this delership the people there were very kind and helpful. We recommend them because they were a great help. More
by Vicky1216
Employees Worked With
Aron Luna was very nice and helpful he taught us every thing about the new car.
Helpful November 27, 2018
Great Deal Thank you for the great deal Israel and Mauricio. My husband is happy with his new car :) We surely will go back and buy my sister her new car from Ni Thank you for the great deal Israel and Mauricio. My husband is happy with his new car :) We surely will go back and buy my sister her new car from Nissan Cerritos :) More
by mayca65
Employees Worked With
Israel/ Mauricio
November 26, 2018
Great experience I worked with Jose and Saul. They were inspiring. I especially liked their knowledge of the vehicle. The made me the best deal for me. I worked with Jose and Saul. They were inspiring. I especially liked their knowledge of the vehicle. The made me the best deal for me. More
by PEGI
Employees Worked With
Saul & Jose, Pat Finley
November 24, 2018
Crappy service We purchased a car about 1week and a half ago granted the car was not brand new but was still 23 thousand We were shown the car during night time ev We purchased a car about 1week and a half ago granted the car was not brand new but was still 23 thousand We were shown the car during night time everything looked great purchased the vehicle which was a long process get home the next day look over the car and notice 2 massive scratches as if like some ran something over,immediately text the sales person and let them know what I found mind you this is the very next day. She proceeds to tell me ^well after all it is not a brand new car^? Seriously????she then say bring it by maybe they can buff it out???? Ummm buffing wont work She then says she sent the pictures I sent to her boss and here we are a week later and I've heard NOTHING. I've emailed and called and nobody has done s*** .Its like come in we will be great until we make the sale then screw you afterwards 23 thousand dollars may not mean much to the but come on make it right. So in short would I recommend Cerritos NISSAN NO WAY I've been told they will get back to me well guess what IM STILL WAITING. More
by Kfranks
Employees Worked With
Not sure, Gus "JR" Hernandez
November 20, 2018
Excellent Service My first experience was great. Everything that needed to be done was explained to me. No pressure on getting extra things that I didn’t necessarily ne My first experience was great. Everything that needed to be done was explained to me. No pressure on getting extra things that I didn’t necessarily need at the time. I will be back!! More
by Robin
Employees Worked With
Tony Fears
November 04, 2018
Poor customer service and lack of sales skills Worst dealer ever experienced in my life! Internet sales manager: Saul E. 12 emails over a course of 3 days discussing the Titan XD Pro 4X gas Worst dealer ever experienced in my life! Internet sales manager: Saul E. 12 emails over a course of 3 days discussing the Titan XD Pro 4X gas vs. diesel. I asked Saul if he could pick me up at the nearby Land Rover dealer to take a look at the Titan. At Land Rover I get free car washes at anytime and they take about an hour to wash my car. First NOPE - Saul replies he can't do that - against company policy. I wonder so how do dealer shuttle drivers work - can't they pickup a customer like they do for their service dept customers who want to go to the nearby Cerritos mall ?? Finally made an appointment to test drive and talk numbers. On the day of, I received an email confirmation of my appointment time with Saul from his office assistant: Priscilla H. I arrive exactly on time. Notice my punctuality as I respect their time. The receptionist pages Saul and about 10 minutes later her appears. Then Saul who wears the name badge as "Internet Sales Manager" says he is entertaining his future mother in law and says another sales person will take over. Second NOPE - the Internet sales person is NEVER busy for a customer that had been conversing via email prior - especially of a certain model.. The young rookie floor sales person has a name badge that says "sales consultant" which I did not want to deal with (hence "Internet Sales" who cuts out the BS & pleasantries of retail sales - their aim is volume sales). The young sales person did not have a clue what I was looking for. Apparently Saul never mentioned to the sales person what I was looking for (Titan XD Pro 4X) - nor ever shared with him the emails back and forth. Outside we go and we start walking and walking all the way to the back of the lot. I ask the rookie sales person if there was one in the front that Saul should have pulled up. 3rd NOPE, all the Titans are in the back lot and Saul has not pulled up a single Titan knowing I was coming in! So we get there and the sales person who has no clue what I am looking for asks if the first Titan he sees (non XD, 2WD, gasoline). I said no - looking for an XD, 4WD, 5L Cummins diesel. He looks stumped and had that blank look on his face showing his lack of knowledge on Titan trucks. The trucks were all "buried" behind multiple cars that were parked so close I could not get around them (being bigger than the skinny sales person). I got dirty trying to get to the trucks because all the cars back there seem like they haven't been washed since day one. At that time, I was disgusted with the lack of concern. 4th NOPE. I return to talk to his boss and finally they locate the internet director. She came up and asked what was the problem. I said it's obvious that this dealership does not value my time as I value theirs. Having a salesperson not know what I was specifically looking for - Saul should have come out after 15 minutes to make sure I was being taken care of. But I guess taking care of future mother in law is more important than taking care of a customer ?? I then let her know that Internet sales should not push a customer in to retail sales person because Internet sales has all the info they need to focus on choosing the car and working the numbers. Total waste of my time and a dealership should value a customer's time. 5th NOPE The Internet sales director was worthless! - didn't offer to do anything - didn't offer to have the GM help me. How worthless was she ??? Left and got my Land Rover washed near by and went to a different Nissan dealer that same day and was treated totally different (see my other Nissan review). More
by Pat4Sally
Employees Worked With
Saul Estrada
October 23, 2018
Great Service Luis Casanova was very polite and helpful when I came in for service he checked me in on time for my appointment and updated me when my car was ready Luis Casanova was very polite and helpful when I came in for service he checked me in on time for my appointment and updated me when my car was ready. Thank you Luis. More
by MaximaLady
Employees Worked With
Luis Casanova
October 23, 2018
Sales Aaron Luna was a very polite and patient with me as I went through the process on purchasing my 2018 Nissan Maxima. He also followed up with me on how Aaron Luna was a very polite and patient with me as I went through the process on purchasing my 2018 Nissan Maxima. He also followed up with me on how things was going after my purchase. Thank you Aaron. More
by MaximaLady
Employees Worked With
Aaron Luna
October 19, 2018
Bait and switch dealership uses deceptive practices known as "bait and switch" does not honor their pricing given by the internet sales manager. Takes advantage of s dealership uses deceptive practices known as "bait and switch" does not honor their pricing given by the internet sales manager. Takes advantage of senior citizens More
by bailey
Employees Worked With
Jay, Michael Boghossian
October 15, 2018
great experience! great experience, i hate going to dealerships. it's a very stressful process. but cerritos nissan was different. i got an online quote, it was a great great experience, i hate going to dealerships. it's a very stressful process. but cerritos nissan was different. i got an online quote, it was a great out the door price. we came in, they honored it, no pressure, no BS. best experience by far compared to other dealers i've been to. big thank you's to: john mousad, michelle staller and dante tovalina. More
by 2018rogue
Employees Worked With
john mousad, michelle staller and dante tovalina
