Certified Benz & Beemer - Service Center

One of the best service department experiences I have ever h Collin Moore can not be improved upon. He is simply is the best at what he does as a service adviiser. I wouldn't hesitate recommending him or the d Collin Moore can not be improved upon. He is simply is the best at what he does as a service adviiser. I wouldn't hesitate recommending him or the dealership to a friend. More

Lack of communication Purchased a used X5 M series with an extended warranty. The engine spilled oil from a very early point and the car was returned 4 time with the same i Purchased a used X5 M series with an extended warranty. The engine spilled oil from a very early point and the car was returned 4 time with the same issue without the problem being solved. Finally and the last visit the shop identified what they believed would be the problem however the extended warranty wouldn’t cover I was informed and the cost was 2.200. I send the service manager my point of view and received a one liner just summarizing whether I wanted the car fixed or not! No apology or explanation. I copied the CEO who kindly decided to reduce the cost from 2.200 to 1.400. Previously I had been in the same situation with a trunk issue where the shop once again said that the extended warranty wouldn’t cover. The issue at hand is not whether extended warranty are covering or not but how I feel treated as a valued customer. I lack clear communication from the department and some kind of emphathy for the situation. Not only has the car been in and out several times without the problem being fixed but the department seem. It to fulfill the companies ambition about customers. I appreacie the intervention from the CEO - however that shouldn’t be necessary! More

Amazing! Our experience with CBB was once again second to none! With Michael’s solid experience and knowledge of the business he worked with the technician and Our experience with CBB was once again second to none! With Michael’s solid experience and knowledge of the business he worked with the technician and resolved the big problem with our C250 Mercede Benz and we are back on the road again! More

Mike in service Mike in the service department is a great asset to your company. Very nice easy going guy. Doesn't try to gouge you on repairs, doesn't try and sell y Mike in the service department is a great asset to your company. Very nice easy going guy. Doesn't try to gouge you on repairs, doesn't try and sell you repairs you dont need. Very straight forward and gets car in and out as quickly as possible. Even when warranty expires i will continue to bring car to him and only him. Thanks Nick M. More

Amazing customer service! Recently went in for a routine service and oil change, and the customer service I experienced was beyond that of any other dealership I’ve been to. Wo Recently went in for a routine service and oil change, and the customer service I experienced was beyond that of any other dealership I’ve been to. Would recommend to all family and friends, and would most definitely purchase another vehicle from here! Very friendly staff who tend to their customer’s needs and make an effort to put that as a priority! More

Awesome service We made an appointment with the service department at Certified Benz and Beemer to take a look at the battery of a five-year old Mercedes we had purch We made an appointment with the service department at Certified Benz and Beemer to take a look at the battery of a five-year old Mercedes we had purchased the previous week. The car was running perfectly but we noticed the battery was taking longer than expected to charge when we hooked it up to a battery tender - something we intended to use as the car could potentially be sitting for months at a time in between our visits to Scottsdale. Our technician Michael greeted me promptly upon my arrival and directed me to their very comfortable waiting area while they analyzed the situation. He was able to confirm that the battery was failing and said they would be installing a brand new one. We weren't overly surprised, given that the car is five years old and we know the desert heat can be harsh on car batteries. What was unexpected was that there was no charge, despite the fact that it was a used car and was outwardly running perfectly. It confirmed to us that we made an excellent choice when we purchased a car from CBB - they not only have the best selection of cars and the best prices, but they have the best service department as well. More

Best Dealership in all of Az I would never buy or have my car serviced anywhere else!! Mike Miller in Service- this guy is awesome!! They know how to take care of their cus I would never buy or have my car serviced anywhere else!! Mike Miller in Service- this guy is awesome!! They know how to take care of their customers!! More

Well done Easy to set up the time. Lots of options including a comfortable waiting area. Work is done quickly. Other car needs are addressed and good advise is Easy to set up the time. Lots of options including a comfortable waiting area. Work is done quickly. Other car needs are addressed and good advise is given. More

Thank you Michael Miller I was a walk in to Benz and Beemer in Scottsdale. Michael treated me as though I was a scheduled client. Taking care of my vehicle, insuring I was in I was a walk in to Benz and Beemer in Scottsdale. Michael treated me as though I was a scheduled client. Taking care of my vehicle, insuring I was in and out that day without delay all the while insuring his other clients received the utmost care for their vehicles and them. Michael thanks. More

Excellent service, knowledgable staff, best customer care. I have been a CBB customer for 2.5 years, and they have always kept in close contact with me about my oil changes and asking anything I need. I call t I have been a CBB customer for 2.5 years, and they have always kept in close contact with me about my oil changes and asking anything I need. I call them and they immediately know who I am, and address my issues instantly, they have even stayed later than business hours to help me with some car problems. Last time I went in for an oil change, they (Randy Wood in Service specifically in this instance) sanded my slightly squeaking breaks, changed my oil, and detailed my car; when I picked up my car, they hand me a bill for $0, and stated that it was taken care of free of charge due to my tenure with the dealership, even though my car had just passed its service contract expiration. This is just one example of the stellar service CBB has provided to me (along with replacing my tires for free when I suffered a blowout, and various other positive experiences). My car looks and runs great now, and CBB's reputation as the best dealership in Arizona has been again reaffirmed. I will always do business with them. There was a good reason I bought my car from CBB rather than Audi North Scottsdale or others- their customer service and offers of goodwill are unmatched, and even though I came in with an old ugly Honda to trade in, they treated me with the same respect and professionalism as they'd treat someone who drove up in a Ferrari. More