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Certified Benz & Beemer - Service Center
Scottsdale, AZ
1,618 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,618 Reviews of Certified Benz & Beemer - Service Center
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February 13, 2018
Service Callin was very helpful and punctual. Got me in the next day and was out quickly. Kept me updated on everything. I was very happy with how everything Callin was very helpful and punctual. Got me in the next day and was out quickly. Kept me updated on everything. I was very happy with how everything turned out. More
by Pschaef1
Employees Worked With
Collin Moore
February 09, 2018
Great customer service Very happy with my experience here Michael Miller was very helpful and considerate. When I got in he was ready to help and get the ball rolling. Very happy with my experience here Michael Miller was very helpful and considerate. When I got in he was ready to help and get the ball rolling. More
by Jorge_chivas
Employees Worked With
Mike Miller
February 08, 2018
Callin was great Callin picked up the ball where others dropped it and ran it in. Thanks Callin and thanks Tyson. I will be returning for service and should I ever ne Callin picked up the ball where others dropped it and ran it in. Thanks Callin and thanks Tyson. I will be returning for service and should I ever need a new vehicle it will be CBB More
by Blackie
February 07, 2018
Great service Got in and out on time. Great service. Will use and Would recommend in the future. The extended hours work well with my schedule. Thanks Got in and out on time. Great service. Will use and Would recommend in the future. The extended hours work well with my schedule. Thanks More
by James
Employees Worked With
Mike Miller, Collin Moore
February 06, 2018
Service Department I had the pleasure to have worked with Mike from the service department. He was extremely professional. I was extremely pleased with the service they I had the pleasure to have worked with Mike from the service department. He was extremely professional. I was extremely pleased with the service they provided as well as the overall costs. Thank you Certified Benz and Beemer! Todd Pattison More
by Benz and beener todd
Employees Worked With
Mike Miller
February 05, 2018
Great customer service. Had a major coolant and oil issue with my Panamera. Jack Schneider, Tyson Muse, and Callin Moore made sure I received Top-Notch service. Now my family Had a major coolant and oil issue with my Panamera. Jack Schneider, Tyson Muse, and Callin Moore made sure I received Top-Notch service. Now my family and I are rollin’ again. Thanks guys More
by Panamera 1
February 05, 2018
Thank you for fixing my BMW Over the last 6 months I have had the engine light come on over and over. I took the car to a couple of places to get it fixed, but the light just kee Over the last 6 months I have had the engine light come on over and over. I took the car to a couple of places to get it fixed, but the light just keep coming back. Michael in service did a great job and finally found what was wrong! The engine light is finally gone and hasn’t come on for over 2 months. 😁 I will always take my car to him for all of my servicing for now on! Thank you Michael and your team of great mechanics! Ian More
by Ian101
February 03, 2018
Awesome service I have never walked away disappointed EVER. Love this place since it opened back in the day in Mesa, AZ. I have recommended multiple people to buy I have never walked away disappointed EVER. Love this place since it opened back in the day in Mesa, AZ. I have recommended multiple people to buy cars and take cars for maintenance. In fact, my boss just took his sons Mercedes there today! More
by Anette
Employees Worked With
Mike Miller
February 01, 2018
Spare key I recently purchased a used BMW X5 from Andy. He found a spare key for me and called to remind me of it. Of course, I forgot to pick it up and came in I recently purchased a used BMW X5 from Andy. He found a spare key for me and called to remind me of it. Of course, I forgot to pick it up and came in 6 months later. Not only did he have it, he replaced the battery for me! More
by AdamR
Employees Worked With
January 29, 2018
Jack personally taking care of customers My vehicle requires full synthetic oil. The standard oil change intervals for this oil in my vehicle is 10k-15k miles. I bought a maintenance package My vehicle requires full synthetic oil. The standard oil change intervals for this oil in my vehicle is 10k-15k miles. I bought a maintenance package that includes a half dozen oil changes. I bought my car with ~80k miles on it already. I now have 94k and CBB (Valerie twice and Michael once) have had me come in for 3 oil changes already. They claimed my oil change interval was 3k and if I went beyond this, my vehicle would suffer. I just found out that this is not the case and feel very misled. I’m not sure the reason for the misinformation. My time and money have both been wasted. On the first oil change I came in for, (just about a month or so after purchasing my “certified” vehicle), they told me that my front lower control arm bushings were “COMPLETELY shot” (their words). I asked them what they were going to do about it and they said “nothing, unless you pay for the repair.” On another note, during my second oil change, while the service team was working on my car, they said that my key was working fine when it arrived (I have a push-to-start ignition), but had stopped working during the service. I was bewildered when they told me that they would not be taking care of this problem for me. My (supposedly) hour Long oil change turned into a 2.5 hour oil change and they couldn’t start my vehicle to drive it out of the wash area. Finally, a mechanic jimmy-rigged my vehicle to start and they told me not to turn my vehicle off until I was with my other (spare) key and told me I was on my own with this one. Every automotive service center I have told about this incident has told me that the way they handled this incident was appalling. I drove it directly to Land Rover Scottsdale and the mechanic pulled a fuse out and stuck it back in and it was fixed. More of my time was wasted. I will say, in all fairness, that Randy (in service) was the last person I have worked with at CBB, and I have nothing to complain about with him. He was professional and got my car in fast, even though I came into the shop in the evening. ****************update******************** Jack Schneider, the owner of CCB contacted me to discuss my review 3 times over the phone. He listened to me, took care of me as a customer and helped get the bad taste out of my mouth. This was the first time I dealt with Jack and was very much pleased with how he handled the situation. If this was the kind of customer service I received from the beginning, I’d have 3 more cars with that black CBB sticker on the back. Thank you for caring and for your time, Jack. This changed my review from 1 star to 4 stars; I will update this review (all aspects of it) again after my next encounter. More
by Gmcinnis6
Employees Worked With
Other Employees :
Young Michael (?) in service (Replaced Val), Ty in sales and Valerie in service., Randy Wood
