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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,621 Reviews

1,621 Reviews of Certified Benz & Beemer - Service Center

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February 26, 2021

Easy to work with and honest pricing. Explained the need for each part in a common sense manner making it easy to understand what I was paying to repair. More

by JoeK_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Feb 26, 2021 -

Certified Benz & Beemer responded

Dear Joe: We are glad that we were able to easy to work with and explain everything to your satisfaction. Thanks so much for choosing CBB and we hope to have the pleasure of assisting you again on your next visit.

February 25, 2021

Well what is there to say about this friendly, professional, no stress beautiful establishment! Awesome down to earth people who will make your car experience delightful More

by Tonybetancourt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Feb 25, 2021 -

Certified Benz & Beemer responded

Dear Tonybetancourt: What a beautiful review! Thanks so much for your very kind words and support. We sincerely appreciate your business and look forward to helping you again in the future.

February 20, 2021

Another great experience! The video inspection is fabulous and helpful! Bryan is amazing and treats clients with respect. He is a true advisor that works with me to create a care plan for my car! More

by Kate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Muse, Bryan Sullivan
Feb 21, 2021 -

Certified Benz & Beemer responded

Dear Kate: We love to hear from our repeat customers! We are glad that you enjoyed the sales process and that Bryan delivered amazing customer service. We appreciate the kind words and continued patronage. Please let us know when we can ever assist you again in the future.

February 17, 2021

Awesome service! Bryan took care of all our questions and went above and beyond when it came to a part not being in stock the day of our scheduled service. He made my husband and I feel as if it wasn’t a bi More

by crystalcovar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan, James Viator
Feb 17, 2021 -

Certified Benz & Beemer responded

Dear crystalcovar: Our top priority is customer satisfaction and your kind feedback reaffirms our efforts in delivering excellent service. We are delighted that Bryan was so helpful with your recent service needs. Thanks so much for your patronage and we look forward to working with you again in the future.

February 17, 2021

Bryan did an awesome job at getting my car fixed and back on the road. Thanks Bryan, the I will be bringing my car to Bryan for all my service needs. More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Feb 17, 2021 -

Certified Benz & Beemer responded

Dear Jerry You are very welcome and thank you so much for your compliments on Bryan's awesome customer service! We really appreciate your business and are excited that you will be returning in the future. We look forward to delivering another 5 Star experience on your next visit.

February 17, 2021

Terrific service as always! Always in good hands when dropping off my vehicle to Morgan @CB&B!! I completely trust them with always providing great service! More

by fgriffin12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Feb 17, 2021 -

Certified Benz & Beemer responded

Dear fgriffin We love to hear from our repeat customers! It's nice to hear that Morgan always takes good car of you and your vehicle when coming to our Service Department. We are grateful for your continued patronage and look forward to being there for you in the future.

February 07, 2021

I called Bryan on a Saturday morning and the day of my sons wedding because of a warning light on my 2013 VW EOS I purchased in early November. Bryan made sure I did not miss my sons wedding and the repai More

by Steph L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Feb 08, 2021 -

Certified Benz & Beemer responded

Dear Steph: You are welcome and we couldn't be more pleased to hear how Bryan was able to save the day. Thanks for your kind words and support, We are glad that we could assist with your issue and look forward to helping you again in the future.

February 05, 2021

Rich Roberts my service writer was great, knowledgeable, and provided friendly service! Labor rate and the hours required for the repair was a little high. Repairs could have been performed in less than hal More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Feb 05, 2021 -

Certified Benz & Beemer responded

Dear Chris: Thanks for taking the time to share your feedback with us. We appreciate your compliments on Rich's excellent service and take to heart your comments as to our labor rate and timing of repair. We are grateful for your business and hope to be able to provide you with a full 5 Star experience on your next visit.

February 04, 2021

Morgan always makes my service experience exceptional. He makes the mundane oil change experience enjoyable. You’re lucky to have him as part of the Benz and Beemer Family! More

by Cordell.nm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Feb 04, 2021 -

Certified Benz & Beemer responded

Dear Cordell.nm: We agree that Morgan is a valued member of the CBB team and are so glad that he always is so helpful. Thanks so much for your continued patronage and we look forward to being there for you in the future.

January 29, 2021

Bryan Sullivan is an outstanding Service Agent. He clearly strives to do his best and takes great pride in his exemplary customer service. Give this man a raise! He should be training others to work t More

by a.killi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Jan 29, 2021 -

Certified Benz & Beemer responded

Dear a.killi: Thanks so much for sharing how well you were treated in our Service Department by Bryan. We will be sure to share your compliment with him. We really appreciate your kind words and look forward to providing you with another high quality experience on your next visit.

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