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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,623 Reviews

1,623 Reviews of Certified Benz & Beemer - Service Center

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May 22, 2020

Always a wonderful experience taking my vechile in for serive and the purchase was very seemless online. Thank you and I am very happy with purchase of my vehicle. More

by ooaakn
Recommend Dealer
Yes
Employees Worked With
Jeff Hallenbeck, Collin Moore, Ricardo Padilla
May 23, 2020 -

Certified Benz & Beemer responded

Dear ooaakn: You are very welcome and thank you for your continued patronage. We love to hear from our repeat customers and are happy that you ked our online process! We look forward to being there to assist you with your future automotive needs.

May 22, 2020

Told me a part they replaced would be covered under warranty, and then refused to cover it after leaving my car there for 6 hours. Part was a coolant recovery tank and lower radiator hose that should n More

by JR
Recommend Dealer
No
Employees Worked With
Service department
Jun 12, 2020 -

JR responded

Received a call from CBB on Wednesday stating as a gesture of good faith they would now do the repairs at no cost. I’ll follow up once repairs have been completed.

Jul 14, 2020 -

Certified Benz & Beemer responded

Dear JR: Thank you so much for your patience with working with us to resolve the issues that you have experienced. Delivering a great customer experience is very important to us and we sincerely apologize that your experience to date has not met that standard. We are grateful for the opportunity to work with you to attempt to resolve the situation. I would greatly appreciate it if you would contact me at your have had your assessment completed. Sincerely, Jack Schneider, Owner

May 18, 2020

Excellent service! Rich was great!! Thank you..The car Excellent service! Rich was great!! Thank you.. The car came back spotless . We look forward to our next service appointment with Benz and Beamer. I More

by Denise R
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
May 19, 2020 -

Certified Benz & Beemer responded

Dear Denise: You are very welcome and thank you so much for your 5 Star review! We are glad that Rich was so helpful with your recent visit to our Service Department. We are grateful for your support and hope to have the opportunity to assist you again in the future.

May 16, 2020

This service staff are very professional and personable. I used my CBB advantage coverage to service both my cars and 1 detail. I thought a car wash was included with each of the 2 yearly services but perha More

by Buzzy
Recommend Dealer
Yes
Employees Worked With
Collin Moore, Morgan McLeod
May 17, 2020 -

Certified Benz & Beemer responded

Dear Buzzy: Thanks so much for your continued patronage and for the 5 Star review! We are glad that you liked our CBB Advantage and found our staff to be so helpful. We appreciate the feedback and are sorry that your car was not washed as it should have been. We will be sure to do so on your next visit.

May 15, 2020

My husband and I did not have a good experience with one of your former service members so we have taking our vehicles elsewhere. We decided to give B&B another chance. I'm happy we did, Collin was awesome! More

by A.Anor
Recommend Dealer
Yes
Employees Worked With
Collin Moore
May 15, 2020 -

Certified Benz & Beemer responded

Dear A.Anor: We are so grateful that your husband and you decided to give CBB another opportunity to assist you in our Service Department. Although we are sorry to hear that your prior experience, with a former advisor, we couldn't be more pleased to hear how well Collin treated both of you on your most recent visit. Thanks so much for your support and we look forward to providing you with another 5 Star experience on your next visit.

May 13, 2020

Excellent service experience with Morgan! All of my car service needs were handled in a professional and timely manner. I will definitely be back again! More

by Tina28
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
May 14, 2020 -

Certified Benz & Beemer responded

Dear Tina28: We really appreciate that you shared about your excellent experience with Morgan and our Service Department. We are grateful for your patronage and are excited to hear that you will be coming back again! We look forward to providing you with the same level of service on your next visit.

May 13, 2020

Nice to have an appointment and have it go as planned. Car serviced and a hand wash as a bonus. Excellent job certified bb today More

by Doug
Recommend Dealer
Yes
Employees Worked With
Collin Moore
May 14, 2020 -

Certified Benz & Beemer responded

Dear Doug: We really appreciate your 5 Star review! It's great to hear that every went as your planned and that you liked your hand wash as well. Thanks so much for your support. We look forward to helping you again in the future.

May 13, 2020

Collin is awesome. Checked out all my options covered Collin is awesome. Checked out all my options covered through the warranty and lead me down the best route. Timely and kept me informed. Thank More

by deannamkoch
Recommend Dealer
Yes
Employees Worked With
Collin Moore
May 13, 2020 -

Certified Benz & Beemer responded

Dear deannamkoch: You are welcome and thanks so much for choosing CBB for your Service needs. We are glad that Collin was so helpful and kept you fully informed. We look forward to the pleasure of assisting you again in the future.

May 12, 2020

I brought in my vehicle in and Morgan took amazing care of me once again. I will continue to bring all of my vehicles here for now on! More

by E46M3
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
May 12, 2020 -

Certified Benz & Beemer responded

Dear E46M3: We love to hear from our repeat customers! We are glad that Morgan did another amazing job. Thanks so much for your continued support and we are excited that you will be bringing all of your vehicles to CBB. We look forward to being there for you.

May 10, 2020

Great work by Collin in service !Picking up my car after Great work by Collin in service ! Picking up my car after having repairs - felt like a new car. If you’re buying a new car, alway buyer their warra More

by HappyBuyer
Recommend Dealer
Yes
Employees Worked With
Collin Moore
May 12, 2020 -

Certified Benz & Beemer responded

Dear HappyBuyer: Thanks so much for the 5 Star review! We are so happy to hear about Collin's excellent customer service and that you were able to find great value with the warranty that you purchased. We are grateful for your business and hope to have the pleasure of helping you again in the future.

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