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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,623 Reviews

1,623 Reviews of Certified Benz & Beemer - Service Center

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May 07, 2020

Rich provided excellent service, thank you. I bought my car & extended warranty from CBB and am happy so far. Hope they maintain the level of service. More

by Hemant
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
May 08, 2020 -

Certified Benz & Beemer responded

Dear Hemant: Thanks so much for choosing CBB and for the 5 Star review! It's great to hear that you are happy and received such excellent service. We will aim to provide you with the same level of customer service on your next visit.

May 06, 2020

I had to take my car in for warranty work, Colin was awesome, kept me up to date on the progress, and when it came back from the paint shop, it wasn’t up to his standards. So he sent it back. Colin ma More

by rhonda0709
Recommend Dealer
Yes
Employees Worked With
Tyson Muse, Collin Moore
May 07, 2020 -

Certified Benz & Beemer responded

Dear rhonda0709: Thanks so much for the 5 Star review! It's great to hear about the awesome customer service that Collin provided for you. We are glad that we could make things right regarding the paint issue. We really appreciate your business and look forward to provide you with the same level o service on your next visit.

May 05, 2020

Our service advisor, Rich, was a pleasure to work with. He explained everything that needed to be repaired now and what we could wait on. More

by CarDad
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
May 06, 2020 -

Certified Benz & Beemer responded

Dear CarDad: Thanks for taking the time to share your compliments on Rich's excellent customer service! We really appreciate your support and look forward to delivering another 5 Star experience on your next visit.

May 05, 2020

Service was completed quickly and as promised. They helped me coordinate regular maintenance with a windshield replacement which was very helpful. I was able to mark everything off my list in one visit More

by Sophalot
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
May 07, 2020 -

Certified Benz & Beemer responded

Dear Sophalot: Our top priority is customer satisfaction and your kind feedback reaffirms our efforts at delivering excellent service. We are happy to hear that Rich was so helpful in getting everything completed as promised. Thanks so much for choosing CBB and we hope to have the opportunity to assist you again.

May 02, 2020

I will definitely recommend the CBB service department to my friends and family. The shop is clean and organized. Everyone is very friendly and helpful. More

by Moorehouse
Recommend Dealer
Yes
Employees Worked With
Steve Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Moore
May 03, 2020 -

Certified Benz & Beemer responded

Dear Moorehouse: Thanks so much for the 5 Star review! We could be more pleased that you would recommend CBB to your friends and family, We really appreciate your support and hope to have the pleasure of helping you again.

May 01, 2020

Morgan did great job working with our warranty on several items on our vehicle. Good follow up as well during the period the car was in for service and repair. More

by Susan
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
May 02, 2020 -

Certified Benz & Beemer responded

Dear Susan: At CBB, our top priority is customer satisfaction and your kind feedback reaffirms our efforts at providing excellent customer service. Thanks so much for your business and we look forward to helping you again in the future.

April 30, 2020

Service was smooth and easy. There were no surprises or work done that I hadn’t approved. I couldn’t leave the car and they provided a nice loaner. More

by Gadgetman
Recommend Dealer
Yes
Employees Worked With
Main reason I come here is know and trust Chuck Glass, Morgan McLeod
May 01, 2020 -

Certified Benz & Beemer responded

Dear Gadgetman: Thanks for sharing your feedback with us. We are delighted that the service was quick and easy and you liked your loaner vehicle. We are grateful for your business and hope to have the opportunity to assist you again.

April 29, 2020

Rich was amazing! He kept in contact with me along the way. It was a complicated repair professionally done at a competitive price. I will return. More

by Nfisher
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Apr 30, 2020 -

Certified Benz & Beemer responded

Dear Nfisher: We really appreciate the 5 Star review and are delighted that Rich provided you with amazing customer service. Thanks so much for your business and we look forward to delivering the same level of service on your next visit.

April 24, 2020

Despite the circumstances I know I can always depend on Colin and Certified Benz & Beemer for my car service needs. Colin did a great job taking care of my car and making me feel at ease while visiting the More

by mdonnelly19
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Apr 26, 2020 -

Certified Benz & Beemer responded

Dear mdonnelly19: We really appreciate your 5 Star review! Thanks for sharing how well Collin does in making your visit to our Service Department so easy. We are grateful for your continued support and look forward to being there to assist you with your future automotive needs.

April 22, 2020

Service visit This was my first visit to the service department. This was a routine service, but Collin and the service team made me feel like a valued customer. More

by Gabriel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Apr 23, 2020 -

Certified Benz & Beemer responded

Dear Gabriel: Thanks so much for the 5 Star review! We are so happy to hear that Collin made things so easy for you. We are grateful for your business and look forward to the pleasure of helping you again.

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