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Chalmers Ford

Rio Rancho, NM

4.3
554 Reviews

2500 Rio Rancho Blvd.

Rio Rancho, NM

87124

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Showing 554 reviews

May 19, 2025

Great sales people, great service. Referred a friend who bought a Bronco. Will continue to refer others. More

by liloldbikeguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Trujillio
May 19, 2025

Excellent service, genuinely friendly, very knowledgeable. Waiting room is comfortable but in need of updating. More

by hbbesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Cubillos, Alan Camp, Isaac Castillo, JC Lucero, Mark Appel, Richard Gatti, Mike Deforest, Ed Elvy, Brandon Jiron
May 17, 2025

Excellent service department. They’re always nice, professional and timely when servicing my vehicle. I wouldn’t take my vehicle anywhere else. More

by christinaabelina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Castillo, JC Lucero, Richard Gatti
May 17, 2025

They treated us like we were an honored guest. I have worked in the industry and I have to say these guys are Different! They don't hound you, badger you, no games back and forth, best deal up fro More

by Kingdustinm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thank you to the desk managers for making it easy!, Ken Willard, Kevin Adkins, Alan Camp, Isaac Castillo, Erik Martinez, Nike Martinez
May 20, 2025 -

Chalmers Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope you continue to choose Chalmers Ford for all your vehicle needs! Take care!

May 15, 2025

All dealings are great! Treated good, service excellent! All transactions very timely, Great communication skills, caring, treated seriously not just a number, pleasant empl More

by Frank R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Deforest
May 20, 2025 -

Chalmers Ford responded

Frank, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

May 15, 2025

I had a great experience with Ace and Jackie they were very helpful and I thank them so much . Love my new car More

by carolbanng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Sidden
May 17, 2025 -

Chalmers Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

May 15, 2025

I’ve bought 7 vehicles from this dealership over the past 16 years despite there being 2 Ford dealers closer to me. The main reason for me has been my preference for dealing with salesman John Fife. Fair dea More

by Jmauderly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fife
May 17, 2025 -

Chalmers Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Chalmers Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

May 14, 2025

Ever since an employee by the name of Crystal was extremely unprofessional and crossed boundaries left me with a bad impression. However, as I continue to go in for maintenance on my vehicles the exp More

by heather_enriquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Cubillos, Alan Camp, Isaac Castillo, JC Lucero, Mark Appel, Richard Gatti, Tanner Nelson, Mike Deforest, Ed Elvy, Brandon Jiron
May 17, 2025 -

Chalmers Ford responded

Hello, we appreciate your feedback! If there is anything else we can do to assist you, please let us know! Take care!

May 14, 2025

Appointments mean nothing. Always behind, always 2 hours for simple services after your appointment time. More

by Ford Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Deforest
May 16, 2025 -

Chalmers Ford responded

Thank you for your feedback. We’re sorry to hear that your recent visit didn’t meet expectations, especially when it comes to honoring appointment times. We know your time is valuable, and we understand how frustrating it can be to experience delays—especially for routine services. We’re actively working to improve scheduling accuracy and overall wait times, and your feedback helps guide those efforts. If you’re open to it, we’d appreciate the opportunity to speak with you directly and learn more. Please feel free to contact Rick Hofer, our Quick Lane Service Advisor at 505-890-2120. Thank you again for helping us improve. —Chalmers Ford

May 12, 2025

Got my issue resolved in the service department but sup par customer service from the advisors. More

by gurule04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin Rosas
May 15, 2025 -

Chalmers Ford responded

Thank you for taking the time to share your feedback. We understand your concerns about communication and service transparency, and we’re sorry your recent visit didn’t reflect the level of care we strive to provide. Your comments have been shared with our service leadership, and someone from our team will be reaching out directly to ensure your concerns are fully addressed. If you’d prefer to connect sooner, please feel free to contact Darrel Cubillos, our Parts & Service Director, at 505.890.2216. We appreciate your continued loyalty and the opportunity to make this right. —Chalmers Ford

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