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Chalmers Ford
Rio Rancho, NM
642 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 642 reviews
April 16, 2025
I’ve been using Chalmers Ford the last 19 years. Always great customer service and outstanding service. I wish the leadership would not turn over so much. This would all them to see who their loyal Always great customer service and outstanding service. I wish the leadership would not turn over so much. This would all them to see who their loyal customers are and maybe start making some better deals with them on purchases. I keep going back mainly because the service advisors really treat you well and get your vehicle in and out ASAP. I would definitely recommend this business. More
by Newmexico2010
Employees Worked With
Diego Sanchez - 5 Stars
April 14, 2025
I have used Chalmer’s Quicklane four times since moving to Rio Rancho. Brakes, drive train service, and oil changes. Customer service with Lance is first class. He has made sure that I am up to date on all to Rio Rancho. Brakes, drive train service, and oil changes. Customer service with Lance is first class. He has made sure that I am up to date on all my maintenance requirements. Uber service is offered to simplify matters. More
by billhoward.esq
Employees Worked With
Lance Navarro
April 14, 2025
I went in January to get my shaking car looked at. My original advisor, Trevor, was out on parental leave. Congratulations. I had a different advisor, Mel?, help me with my car. He calls me, says that My original advisor, Trevor, was out on parental leave. Congratulations. I had a different advisor, Mel?, help me with my car. He calls me, says that my rotors need to be turned. I approve the repair. 2 months later, the same issue is back. I take the car back thinking that Ford does a 90 day warranty on their work. I'm told that my rotors NOW need to be replaced. I researched the resurfacing of the rotors and they should be within a certain tolerance to be remounted on my vehicle. That should have been cleared before putting them back on my car. I ask if I will only pay for the rotors and NOT the labor (which I was happy to do since it had only been Since January). I'm told, no, I will ONLY get a $95 discount on a $500 repair. I have not had such a bad experience at Ford before. I thought they stood behind their work. I'll go to another Ford house for future repairs/purchases. More
by HaiRazor
Employees Worked With
Melvin Rosas
April 14, 2025
Our salesman Mike was very knowledgeable about the Maverick truck we bought. Daniel in accessories was helpful and got us taken care of quickly. Love the Maverick truck. Maverick truck we bought. Daniel in accessories was helpful and got us taken care of quickly. Love the Maverick truck. More
by Chris
Employees Worked With
Mike Trujillo Daniel
