Chalmers Ford

Took my truck to the service department because the heater would blow cold sometimes and it needed an oil change. They told me my water pump needed to be replaced, so we get it replaced where there was heater would blow cold sometimes and it needed an oil change. They told me my water pump needed to be replaced, so we get it replaced where there was some issues with parts and it took a month in total. We get the truck back, smelling like a cat had been living in it for the past month, and not even a week later find a puddle of coolant in the driveway, we call don chalmers they take the truck back and call us the same night that it’s ready to go and “to be honest they forgot to replace clamp but it’s all good now” (a clamp we were charged for mind you) by the next day the truck is leaking coolant again, I call them again this time I spoke with the service manager Daryl who I expressed my frustration and concern for taking my truck back to them after now 3 times and it’s in worse condition than I ever brought it to them. Daryl apologized and said this isn’t the service he wants from his department and i let them take my truck once again to where they kept it two more days and on the second evening called me saying the truck is ready again, this time the person in the service department gave me a receipt that said they test drove the truck and found no leaks the coolant was at the same level as when they fixed the water pump, but it took them two days to come to this conclusion? So you wouldn’t believe within two days the truck is again leaking coolant more than ever to where my husband calls the service manager again as well as the general manager Andy, who has never returned our calls. BUT to conclude my truck is now at another mechanic shop where they have taken apart the water pump to find don chalmers replaced maybe 10 percent of the hoses that would be necessary in this repair and the hoses they did replace, or took off and put back on where either punctured by clamps or the connector was broken on installation, causing more leaks, they never tested the pressure in the pump or any person with a brain would’ve found the numerous leaks they caused from their “repair” so long story short my truck is more damaged than it ever was before, we gave them $2400 and 57 days with the truck and now are in more for whatever it will come out to with this new mechanic so do NOT take anything you care about to don chalmers!!! More

The service department here is terrible. The manager assured us it was a problem with the turbo on our 5.0 f-150. Well guess what folks, there is no turbo on a 5.0. They should fire the serv The manager assured us it was a problem with the turbo on our 5.0 f-150. Well guess what folks, there is no turbo on a 5.0. They should fire the service manager. He is clueless. More

I have been a loyal customer of this dealership, regularly servicing and repairing my Ford F-150 there. However, my recent experience was extremely disappointing. Last month, I made an appointmen regularly servicing and repairing my Ford F-150 there. However, my recent experience was extremely disappointing. Last month, I made an appointment online but never received a confirmation call. I had to follow up myself and booked an appointment two weeks in advance, hoping for a quick turnaround since I needed my truck to complete an important project. On the day of the appointment, my husband brought the truck to Chalmers Service at the scheduled time of 9 a.m. The service advisor mentioned they had two cars ahead of us, which was frustrating given the appointment. After waiting for nearly two hours, the truck had not even been touched. At that point, my husband decided to take the truck back and leave. What’s most disappointing is that neither the owner nor the management acknowledged this incident. It’s clear they don’t value their customers. While no dealership is perfect, the lack of care and communication here is unacceptable. I can no longer recommend this dealership. It’s sad to see such disregard for loyal customers. More

Worst experience with trying to buy a new Ford. I was clear with the salesperson that I wanted a reasonable offer for my trade. I even showed him the KBB cash offer from 3 other dealers. They went I was clear with the salesperson that I wanted a reasonable offer for my trade. I even showed him the KBB cash offer from 3 other dealers. They went to appraise my car and started having every salesperson in the place start looking at it. Then they come back with a lowball offer over $10,000 less then the KBB offers and almost $20,000 less then the KBB low range. I was done. Asked for my key to leave. Salesman brings out some arrogant sales manager that attempts to “educate” me on how it works. I’ve bought over 25 new cars throughout my life. I know how it works. At that point I was not too friendly and my wife grabbed the key to our car out of his hand and we left. On the way home I called Power Ford in Albuquerque and within a few minutes after sending them pictures of my car they worked a deal that gave me more then the KBB offers and gave me a significant deal on a new 2025 Ford Exploer ST. Bottom line, Chalmers Ford is rude, insulting, and will never get a dime of my business. If you’re looking for a Ford and want to deal with an honest dealer, go to Power Ford. More

Jackie in Finance was amazing as always, the way she explains all the packages and the prices. Mike Ramirez came through with my deal for the second time. I will be purchasing my grandchild's graduation explains all the packages and the prices. Mike Ramirez came through with my deal for the second time. I will be purchasing my grandchild's graduation gift in 3 years from these two. Best customer service around. More