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Chalmers Ford

Rio Rancho, NM

4.5
503 Reviews

2500 Rio Rancho Blvd.

Rio Rancho, NM

87124

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Showing 503 reviews

February 11, 2023

Excellent service from Michell Royle. Good price on the trade in and good quality vehicle. More

by oakssteven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michell Royle
January 21, 2023

Scam artists I made an offer on a used prior leased vehicle, they refused to budge on their price. I used their service to see what they would offer on the exact same truck using its vin#. When I sho More

by Edo
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Not listed
Jan 25, 2023 -

Chalmers Ford responded

We apologize that we were not able to reach a mutually agreeable price for the vehicle and trade in. We do use Kelly Blue Book Instant Cash Offer (KBBICO). The KBBICO is an independent offer made by Kelly Blue Book and they will buy the vehicle for the price quoted. Chalmers Ford offered you more than the KBBICO offer because we thought your trade in was worth more than the KBBICO offered. Thank you for giving us a chance to serve you. Please feel free to contact their General Manager, Andy Strebe, at 505-890-2201.

December 23, 2022

Still the worst experience each time I purchase a new truck, and then need service for repairs. The service department will not repair it, but make it worse - this is a new Ford Bronco that I purchased More

by Tim_ABQ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Gatti
December 15, 2022

Customer service really matters to me, and the team at Chalmers is the best in the area. From the time they took the truck in, I had the utmost confidence in the service work. They even identified issues More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Cordova
December 09, 2022

I purchased a used vehicle for my 85 year old mommas out of town Dr. appointments. Bryan was gentleman enough to even drive the vehicle to check for malfunctioning equipment on it. Very satisfied and pray More

by Bberumen20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan, Anne Marie Martinez
November 16, 2022

I needed to get my vehicle as soon as possible An appointment was made the next day Brought the vehicle at opening had it back that morning Brandon you rock thank for servicing my truck More

by Frank
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon manger quick service, Diana Treat
October 27, 2022

Service appointments are easy to set up and modify and the service provided is exceptional. James, my service advisor, truly understands customer service. When the appointment is short I wait and when it More

by Scott622
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fife, Jackie Sidden, James Cordova
August 17, 2022

Mateo sold my husband and I a new car last weekend and the whole experience was great! Easy sales process, no haggling or pressure in the finance office, and we were in and out in under 2 hours. One of th More

by amanda.rico
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mateo Sanchez, Zach Royal
July 14, 2022

I continue to take my vehicle to Trent for all my service needs, even though I no longer live in Albuquerque because of the excellent service. He explains everything to me and I would highly recommend him an More

by SchnauzerMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Durham
June 23, 2022

Great service That me and very quickly for service and took care of the things that need to be taken care of kept me in formed of the progress and overall great experience text More

by tjphurleymd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent
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