Chalmers Ford
Rio Rancho, NM
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Associate was pleasant and accommodated me even though I was somewhat early. I asked for quick and efficient service and that is what I received. Explanation of service was concise and clear. was somewhat early. I asked for quick and efficient service and that is what I received. Explanation of service was concise and clear. More
I scheduled my Ford Ranger for routine service. The work was completed efficiently and I received a thorough report on the work completed and the breadth of review. Going above and beyond is something I ex was completed efficiently and I received a thorough report on the work completed and the breadth of review. Going above and beyond is something I expect from Chalmers. The rep noticed that my iPod connection wasn't as expected, and they reloaded and tested the software. I assumed the connection problem was normal, but they took care of it and the radio now works flawlessly. More
Stopped in without appointment due to check engine light. Thanks to Trent I was up and on the road in just a few hours after he found my brake lines were damaged. Thanks to Trent I was up and on the road in just a few hours after he found my brake lines were damaged. More
Everything works and keeps working! The service department is fast and thorough and I appreciate it. Multiple trucks bought from this dealer! All Ford pickup[ winners! department is fast and thorough and I appreciate it. Multiple trucks bought from this dealer! All Ford pickup[ winners! More
If I could give the service department Zero stars I would have. The had my truck over 3 months for extended warranty work. After the 1st month and a half the called and told me it was finished. When I went t have. The had my truck over 3 months for extended warranty work. After the 1st month and a half the called and told me it was finished. When I went to pick it up it had the same issue as I took it ibn for. I didn't even take it out of their shop. They charged my warranty company $2,600+ this 1st time plus I had to pay $280 out of my pocket to get the truck released. They took it back in and had it another month and a half and charged my warranty company what looks to be $4k+ again. I also had some stuff behind the front seat that was missing. I didn't notice it right away but once I did I thought I might have left it at my mountain cabin. I went down there last weekend and it wasn't there. Someone had also rifled through a container I keep basic tools in. I guess this is my fault for leaving stuff in the truck. Don is probably rolling over in his grave with the quality of the service department. Everything was awesome when he was alive. I emailed the mane manager twice and left him a voicemail but not once has he returned any communication. I have spoken with others that won't take their vehicles their and take them to a competing Ford dealership. More
Excellent service. JC Lucero was my service advisor and made sure that my problem was taken care of quickly and correctly. I very much appreciate the help. made sure that my problem was taken care of quickly and correctly. I very much appreciate the help. More
Excellent service. Went to Fast Lane without an appointment and was able to get an oil change and systems check in about 1.5 hrs. Very professional. appointment and was able to get an oil change and systems check in about 1.5 hrs. Very professional. More
The description was 20000 miles off and was not willing to negotiate price due too that issue was a waste of time will never go back to this location to negotiate price due too that issue was a waste of time will never go back to this location More
In March 2021 I purchased a used f350 from Don Chalmers Ford and my sales person John Fife who provided me with a very smooth transaction from start to finish. I felt non pressured to purchase a vehicle un Ford and my sales person John Fife who provided me with a very smooth transaction from start to finish. I felt non pressured to purchase a vehicle unlike a local dealership I went to earlier in the day. At that dealership when I walked in the door I felt like a fly that just got stuck to fly paper. It was though I was trapped and unable to leave without purchasing a vehicle. My experience with Chalmers was much much better and I felt comfortable being there. My sales person John Fife was as easy going as it comes and made sure my new truck was just what "I" wanted and not what they wanted me to buy. In business you try but can't please everyone no mater who they are or who you are, BUT I was sure pleased with my experience and will not hesitate to return to Chalmers for my next vehicle purchase. Thanks to all involved in my purchase. LKB505 More







