Chalmers Ford

Superior and Professional Brucelee Romero was extremely helpful. My wife and I did not feel preasured to make a purchase. He was very patient and answered all our questions and Brucelee Romero was extremely helpful. My wife and I did not feel preasured to make a purchase. He was very patient and answered all our questions and met all our needs. Our son who ordered the new Ford F-150 Platinum last year recommended Brucelee and also said he was helpful and professional. Could not be more happier. Brucelee is not on the select sales employee list. Basil in accounting was also very polite and helpful. Both of these employees seem to be dedicated and are happy, which is hard to find these days!!! More

Quick lane Great service from Ricky Phan and Rich Mummey for the new tires & wiper blades. Made my wife's ride so much more safe. They should call it the Safe La Great service from Ricky Phan and Rich Mummey for the new tires & wiper blades. Made my wife's ride so much more safe. They should call it the Safe Lane! More

Service issues that never were resolved I have loved Chalmers, heck years ago I worked there. The service department has made me lose faith in fords altogether. I have a 2013 F250 platinum d I have loved Chalmers, heck years ago I worked there. The service department has made me lose faith in fords altogether. I have a 2013 F250 platinum diesel. They were amazing replacing the turbo and the valves and then they seemed to get upset each time I would drive in. The truck has had a regeneration issue for awhile and I have been told it's bad gas, needs an additive and that it's fine. I drive out to see my son prior to his deployment and 100 miles from ft hood my check engine light goes on. I drive straight to a ford dealership and call my service advisor. It's the egr valve. Shocker, same exhaust issue I have been saying needs to be addressed! They don't have the part so my already short trip is cut even shorter to break up the drive and not get stranded on the side of the road with two young girls. No call back from my advisor still to even apologize or acknowledge that it was actually an issue! The time I missed with my son is irreplaceable and this tuck will get its service at power ford from now on. I'm angry and disappointed! This expensive truck spent two weeks with them last month and should have been road worthy. More

Great Job! Brendon did a great job in taking care of me and my vehicle and the warranty work that was done. Couls not have asked for a better experience...Thank Brendon did a great job in taking care of me and my vehicle and the warranty work that was done. Couls not have asked for a better experience...Thank you Brendon More

Expected delays; drove out same-day :) Everyone involved in the process was all about making me happy, not just making a sale. I didn't have very high hopes because I'm currently between j Everyone involved in the process was all about making me happy, not just making a sale. I didn't have very high hopes because I'm currently between jobs. I was shown the highest level of respect, and I drove away with a vehicle I love same-day. Thank you, Michell! More

Ford provided a great vechile at a ok price. Purchase a special order 4cyl Mustang Convertible Premium. Pros: > Nice car.. has met all of our expectations (had vehicle for 45days) > Expected Purchase a special order 4cyl Mustang Convertible Premium. Pros: > Nice car.. has met all of our expectations (had vehicle for 45days) > Expected price.. X-plan. No haggling. Price from dealership matched on-line expected price > Knowledgeable and helpful sales person - Brucelee Romero. I give Don Chalmers a 5-star for this reason. He was nice/ kind to my wife (it was her B-day gift) > Don Chalmers/ Allstate contacted by insurance directly to addon vehicle. Nice to have Allstate office local/ in-dealership. Cons: > There was some pressure for nearly $1000 of add-ons from financial guy. But he was quick to remove the items when requested with no arguments.. > Still waiting on the license (been 45days). Took a few weeks to cash checks. > None of the sales folks new about 6cyl convertible. Although they are rare and looks like big Ford is phasing them out. More

Dishonest staff and they violated the law with my loan Just so we are clear, this site forces a minimum of 1 star although this company does not deserve even that much. Me and my family have had many deali Just so we are clear, this site forces a minimum of 1 star although this company does not deserve even that much. Me and my family have had many dealings with this dealership over the years and sad to say it has gone sharply downhill since the new ownership. All within the last year I have had some of the most deplorable customer service experiences of my life. About 1 year ago I went in to dealership and bought a brand new ford escape titanium ecoboost. I was sold the big bad service plan with the car loan and I now have found out the truth and learned that the dealership violated unfair and deceptive acts and practices law when they sold it to me. They factored the price of the plan into my loan but they misrepresented the product when selling it to me. This is the story I was told that convinced me to get it. Finance manager says, "A friend of mine just bought a new truck and he got that service plan, less than a year later the computer system went out on the truck and he had to have it replaced. If he didn't have the service plan he would have had to pay several thousand dollars to replace the computer but because he had it, it was free." This sounded like a convincing argument so I bought it. I came to learn that within the period of the basic warranty for the new vehicle, the warranty would cover the cost of the repair. This means that they misrepresented the service plan by saying if he didn't have it in that first year he would pay out of pocket when the warranty would actually cover it. Either way the car would be repaired but they lied about how the program worked and that is illegal when it comes to financing. A few months later I had a nail in the tire, when I got that service plan the guy said if anything ever happened to the tires they would be repaired or replaced for free. When I went in to get the replacement they said it only paid for $150 of the tire not the full cost, which was well over $250. Then after going back 3 separate times with the nail still in my tire and arguing with the quick lane, I had to escalate to a manager in the dealership. She learned that the replacement wasn't even part of the service plan, that he sold me some other protection plan for the tires that I was unaware of. The tire got fixed finally but not after wasting several hours of my time and the stress it caused. On top of it all by the time they got it right they had to order the tire so I had to go back yet again but this time they put a spare on for me so I didn't drive with the nail tire. To my extreme shock they let me drive off with extremely dangerous conditions because they did not inflate my spare. That spare is a donut so it can only go to 50 mph safely if it has full air pressure at 60psi. When I got home I checked the spare and it barely had 15psi. That could have put my family's lives in danger. A few months later brings us to the problems I am having now. My cars computer system has not worked right since I bought the car. The first few times I tried to bring it to them they refused to service me and gave some lame excuse about what was causing it. I jumped through their hoops and of course it is something else. After doing everything they said would fix it they finally agreed to look at it. I brought it in and they said about an hour to reprogram the computer, I was waiting for 3 hours. They said it was fixed and I left foolishly trusting them. Of course it was not fixed. Every week I call the service rep assigned to me and he says he will call tomorrow and he never calls so I wait 1 week and call him myself. Each time he has an excuse about why I didn't get a call or why he hasn't figured it out. Its been over a month....... I decided to escalate to the service manager and I learned the hard way that "service manager" definitely is not customer service manager. I complained about the experience and rather than taking the feedback and apologizing he said he would not help me and refer me to a different dealership if I didn't stop. I admit I was upset during our phone call but I never raised my voice or used any foul language, I never even spoke over him. Its extremely disappointing to see a company that was once ranked #1 for customer service drop so far down that they cant even be honest with customers. I wanted to share this experience with the quality/customer relations manager, Lee Butler, but I have been awaiting a call back all day and nothing.......... I also want to make clear that I have nothing against the ford brand. I love my fords, but this particular dealership definitely does not meet standards. I never knew Don Chalmers before he died but this experience makes me miss him greatly, he knew what customer service was. More

Used car purchase Tried to purchase a used car from them and they tried to sell it to me at way over the price that it's worth car trade in value was around 10,500 they Tried to purchase a used car from them and they tried to sell it to me at way over the price that it's worth car trade in value was around 10,500 they wanted 13,500 were deceitful at every turn and would not budge on price! Chris was my sales man not even on list below, never met the sales manager, and had to do all negotiations out in the open no office for privacy! More

Recall on my 2010 Ford Fusion Service staff outstanding in getting the recall on my Fusion done quickly, they had parts on hand. Small leak on left rear tire finally resolved. Service staff outstanding in getting the recall on my Fusion done quickly, they had parts on hand. Small leak on left rear tire finally resolved. More

Excellent sales staff and support team! Dealer was very helpful in finding the beat terms / price. Gave a great value on my trade. Overall the best car buying experience I have ever had! Dealer was very helpful in finding the beat terms / price. Gave a great value on my trade. Overall the best car buying experience I have ever had! More