Chalmers Ford

Dishonest staff and they violated the law with my loan Just so we are clear, this site forces a minimum of 1 star although this company does not deserve even that much. Me and my family have had many deali Just so we are clear, this site forces a minimum of 1 star although this company does not deserve even that much. Me and my family have had many dealings with this dealership over the years and sad to say it has gone sharply downhill since the new ownership. All within the last year I have had some of the most deplorable customer service experiences of my life. About 1 year ago I went in to dealership and bought a brand new ford escape titanium ecoboost. I was sold the big bad service plan with the car loan and I now have found out the truth and learned that the dealership violated unfair and deceptive acts and practices law when they sold it to me. They factored the price of the plan into my loan but they misrepresented the product when selling it to me. This is the story I was told that convinced me to get it. Finance manager says, "A friend of mine just bought a new truck and he got that service plan, less than a year later the computer system went out on the truck and he had to have it replaced. If he didn't have the service plan he would have had to pay several thousand dollars to replace the computer but because he had it, it was free." This sounded like a convincing argument so I bought it. I came to learn that within the period of the basic warranty for the new vehicle, the warranty would cover the cost of the repair. This means that they misrepresented the service plan by saying if he didn't have it in that first year he would pay out of pocket when the warranty would actually cover it. Either way the car would be repaired but they lied about how the program worked and that is illegal when it comes to financing. A few months later I had a nail in the tire, when I got that service plan the guy said if anything ever happened to the tires they would be repaired or replaced for free. When I went in to get the replacement they said it only paid for $150 of the tire not the full cost, which was well over $250. Then after going back 3 separate times with the nail still in my tire and arguing with the quick lane, I had to escalate to a manager in the dealership. She learned that the replacement wasn't even part of the service plan, that he sold me some other protection plan for the tires that I was unaware of. The tire got fixed finally but not after wasting several hours of my time and the stress it caused. On top of it all by the time they got it right they had to order the tire so I had to go back yet again but this time they put a spare on for me so I didn't drive with the nail tire. To my extreme shock they let me drive off with extremely dangerous conditions because they did not inflate my spare. That spare is a donut so it can only go to 50 mph safely if it has full air pressure at 60psi. When I got home I checked the spare and it barely had 15psi. That could have put my family's lives in danger. A few months later brings us to the problems I am having now. My cars computer system has not worked right since I bought the car. The first few times I tried to bring it to them they refused to service me and gave some lame excuse about what was causing it. I jumped through their hoops and of course it is something else. After doing everything they said would fix it they finally agreed to look at it. I brought it in and they said about an hour to reprogram the computer, I was waiting for 3 hours. They said it was fixed and I left foolishly trusting them. Of course it was not fixed. Every week I call the service rep assigned to me and he says he will call tomorrow and he never calls so I wait 1 week and call him myself. Each time he has an excuse about why I didn't get a call or why he hasn't figured it out. Its been over a month....... I decided to escalate to the service manager and I learned the hard way that "service manager" definitely is not customer service manager. I complained about the experience and rather than taking the feedback and apologizing he said he would not help me and refer me to a different dealership if I didn't stop. I admit I was upset during our phone call but I never raised my voice or used any foul language, I never even spoke over him. Its extremely disappointing to see a company that was once ranked #1 for customer service drop so far down that they cant even be honest with customers. I wanted to share this experience with the quality/customer relations manager, Lee Butler, but I have been awaiting a call back all day and nothing.......... I also want to make clear that I have nothing against the ford brand. I love my fords, but this particular dealership definitely does not meet standards. I never knew Don Chalmers before he died but this experience makes me miss him greatly, he knew what customer service was. More

Recall on my 2010 Ford Fusion Service staff outstanding in getting the recall on my Fusion done quickly, they had parts on hand. Small leak on left rear tire finally resolved. Service staff outstanding in getting the recall on my Fusion done quickly, they had parts on hand. Small leak on left rear tire finally resolved. More

Excellent sales staff and support team! Dealer was very helpful in finding the beat terms / price. Gave a great value on my trade. Overall the best car buying experience I have ever had! Dealer was very helpful in finding the beat terms / price. Gave a great value on my trade. Overall the best car buying experience I have ever had! More

Wonderful dealership From purchasing my 2016 Mustang to the service recently provided, I highly recommend Don Charlmers Ford. Don Piazza is a terrific gent who cares about From purchasing my 2016 Mustang to the service recently provided, I highly recommend Don Charlmers Ford. Don Piazza is a terrific gent who cares about his customers. Everyone I have had contact with has been top notch! More

Love our 150 Eric was right on top of having our 150 serviced and a new glove box ordered and installed along with resolving the rattling in the back seat. Thank Eric was right on top of having our 150 serviced and a new glove box ordered and installed along with resolving the rattling in the back seat. Thank you! More