Chalmers Ford

I loved the experience I had at Don Chalmers. We've bought cars from Ford before, but we've never been offered any of the extended car packages that we were offered here. We shopped around and Don Chal bought cars from Ford before, but we've never been offered any of the extended car packages that we were offered here. We shopped around and Don Chalmers had the best features for the price. I couldn't be happier with my car. We bought the maintenance package which includes check-ups, tire rotations, oil and filter changes, and a vast variety of other things for a few more dollars on our monthly payments. I went in for a service lately and it was fantastic. I didn't have to pay for anything and my car is running as smooth as the day we drove off the lot. This dealership is honest and I strongly recommend buying your vehicles from here. Other dealerships we looked at had bigger incentives, but at a much higher price point. More

I actually purchased my 2012 F-150 Lariat about 2 weeks ago with the help of Moses Dean and Krista Silva. I was very clear with them on what I was wanting and how much I could afford for a down payment an ago with the help of Moses Dean and Krista Silva. I was very clear with them on what I was wanting and how much I could afford for a down payment and monthly payment. In less than 2 hours they had a selection of vehicles for me to look at that would fit my budget. I sincerely did not believe that I would be able to get into a brand new truck, but they did it. Even though I had to compromise on an item or 2, I was thrilled when I learned that not only was the interest rate more reasonable than I was expecting, they also got me a monthly payment $100 below the cap I gave them. The day after I took delivery I contacted Moses Dean to inform him that I had hard water marks/stains from tip-to-tail of the vehicle. He immediately put me in touch with Diana Treat. Diana scheduled a day and time for me to return the vehicle for an acid-wash the following week. The day before I was to bring the truck in for the appointment, I visited with Moses who then introduced me to Mike McCracken to discuss additional accessories I was interested in. After selecting the items I wanted installed, Mike coordinated with Diana to keep the vehicle for installation of the accessories. My truck was now "complete" with everything I wanted in the vehicle and there was no delay in having it ready for pickup when promised. Having purchased some 9 new vehicles in my lifetime, I can say with all honesty that my experience with Don Chalmers Ford has been nothing short of unexpected surprises from each person and department I have dealt with. To make things even better is the fact that everyone involved with this dealership makes a point of letting their customers know how much they really do care and make every effort to ensure we are taken care of in every way possible. Thanks to everyone involved with my purchase for making this experience fun and enjoyable and 100% pain free! More

John Storz, Michell Royle and Jackie Sidden are invaluable assets to the dealership. They are professional, courteous, informative and accommodating throughout the entire buying process. Because of invaluable assets to the dealership. They are professional, courteous, informative and accommodating throughout the entire buying process. Because of their attributes and high standards, I highly recommend this dealership. More

Sally was the best to work with. She found all the rebates for us and made the sale the best experience we have had, and we have had a lot of car buying history with other car dealerships. Don Chalme rebates for us and made the sale the best experience we have had, and we have had a lot of car buying history with other car dealerships. Don Chalmers should be very pleased with his staff. From the lot person to the last person that delivered the car, everyone was very professional. We will, and have, recommend Don Chalmers to everyone that we know. If you are looking for a car or truck, it's worth the drive to see them. More

I arrived at Don Chalmers around 5:00 PM on 2-13-13 to test drive and possibly buy a Ford Focus ST. I was greeted by a nice secretary who brought out a sales person Mark W. I asked if he had any Ford Focu test drive and possibly buy a Ford Focus ST. I was greeted by a nice secretary who brought out a sales person Mark W. I asked if he had any Ford Focus ST's in stock and Mark showed me one on the show room floor that was blue with black leather. This was what I was looking for and I asked Mark if I could go for a test drive. Mark said it would be no problem and left to get the keys for the vehicle. When Mark returned, he did not have the keys and said, "I could not go on a test drive because of insurance reasons". I asked what that meant and he said, "it was a high performance machine". I then told him it was a Ford Focus and it was listed for $29,798. You have Ford trucks that cost more than this. I then told Mark that I was going to go to another dealership that lets me test drive cars and I would buy one from them. Mark stated, "ok". I asked Mark do you have a sales manager I could talk to? He brought out a sales manager that just stated the same thing as Mark but he added that this car was a high performance machine and they don't let people drive it. The sales people at this dealership are lacking knowledge and customer service. I could understand not being able to test drive a Ferrari or Lamborghini, but this was a Ford Focus ST listed under 30K. What is going on with Don Chalmers customer service and test driving cars? More

I appreciated the low-key approach that Ken provided. He also treated me to some really good coffee [Keurig] a couple of times. Ken had come recommended by an acquaintance of his through my daughter, Lisa, also treated me to some really good coffee [Keurig] a couple of times. Ken had come recommended by an acquaintance of his through my daughter, Lisa, and he certainly lived up to my expectations. Thanks, Ken! More

This was the absolute best car buying experience I have ever had. All of the staff was curteous and helpful. Patrick was great. He made us feel like we were his top priority. He had the vehicle we were ever had. All of the staff was curteous and helpful. Patrick was great. He made us feel like we were his top priority. He had the vehicle we were interested in ready for us to look at and test drive. He answered all of our questions throughly. The finance manager was also wonderful. He gave us great advice adn made sure we completely understood our purchase. He also explained all of our warranty information. Again we felt like his top priority. We will definitely use Don Chalmers again. The top notch service we received is well worth the 2 hour drive! More

This is the second time I have have come to Don Chalmers for a vehicle. Pat is a great asset and I will continue to do business with Don Chalmers and recommend Pat. for a vehicle. Pat is a great asset and I will continue to do business with Don Chalmers and recommend Pat. More

Amy was very pleasant and nice when we walked in the door. Asked what we were looking for and proceeded to show us the vehicles. She was very knowledgeable and gave us a lot of information which made door. Asked what we were looking for and proceeded to show us the vehicles. She was very knowledgeable and gave us a lot of information which made it very easy to make our decision. The application process was very painless and surprisingly effortless. Jackie was very nice and went over all the financial details and was very informative of the paperwork we were given and signed. Again made it very effortless and easy. I think you have a great sales team and would have no problem sending anyone to purchase a vehicle. We had been talking with the Albuquerque Ford Dealership online but we decided to stop at Rio Rancho first because we heard from word of mouth that it was a good dealership. Thank you we love our new truck!!!! More

I definitely had a good experience with Don Chalmers Ford. I initially just went in the dealership to get some more info and a first hand look at the Focus, but I just couldn't turn down the deal I got Ford. I initially just went in the dealership to get some more info and a first hand look at the Focus, but I just couldn't turn down the deal I got from Don Chalmers. They got me the car I wanted within the budget I had. More