Chalmers Ford

Brought in my Ranger, for a rear main seal and oil pan gasket replacement, at 7:30 AM Monday morning. I had made the appointment the previous week. I expected it would be about four hour job. John told gasket replacement, at 7:30 AM Monday morning. I had made the appointment the previous week. I expected it would be about four hour job. John told me that afternoon that would have to special order the oil pan gasket and the Ranger would not be ready until Wednesday evening. I expected a call Wednesday evening, but no call. Thursday, no call. Finally, I called Friday morning, John said it would be ready Friday evening. No call Friday evening. I called Saturday morning, Katy handed me off to Dave the service manager, no answer so I left a message. Dave called me back and said it would be ready about three o'clock. He called at one o'clock and said it was ready. I paid the $1400 bill and drove away. Why did it take 5 and a half days? I had to get a rental because of the unexpected delay. Why wasn't I kept informed on the progress of my Ranger? I've had oil changes and a brake job done at Don Chalmers with no compliant. I hope they address the problem I encountered. More

Great service from Don Chalmers Ford. Ray helped us out right away after we sent an e-mail describing what we needed. He got us a great price and he was never overbearing or annoying like every other car s right away after we sent an e-mail describing what we needed. He got us a great price and he was never overbearing or annoying like every other car salesman we tried to work with was. I would definitely recommend Don Chalmers Ford and especially Ray. -Don More

I bought a BEAUTIFUL 2010 Fusion, but was treated like it was a brand new purchase. After shopping for months, no one in town was as professional or gave the same level of service as Amy and Jackie. After a was a brand new purchase. After shopping for months, no one in town was as professional or gave the same level of service as Amy and Jackie. After a few not too pleasant encounters at other dealerships, they made the whole process painless. I feel confident in my purchase and recommend them without hesitation. More

Marcus Gabaldon has been great for info,on servicing of my five vehicles,He runs a tight ship without losing commonsense,and customer importance. Takes allot of patience and thought which are Marcus's stro my five vehicles,He runs a tight ship without losing commonsense,and customer importance. Takes allot of patience and thought which are Marcus's strong points.Rewards are in Order! More

The lady who help me did a very good job on showing me the truck and getting me threw the finical part very fast , I would diffidently send here a customer as well seeing here again to buy anther truck.Th the truck and getting me threw the finical part very fast , I would diffidently send here a customer as well seeing here again to buy anther truck.The staff at Don Chalmers Ford act in a professionalism to me and my family . they don't push you into the car or truck that you are looking at . my hat off to all the staff at Don Chalmer Ford . More

I loved the experience I had at Don Chalmers. We've bought cars from Ford before, but we've never been offered any of the extended car packages that we were offered here. We shopped around and Don Chal bought cars from Ford before, but we've never been offered any of the extended car packages that we were offered here. We shopped around and Don Chalmers had the best features for the price. I couldn't be happier with my car. We bought the maintenance package which includes check-ups, tire rotations, oil and filter changes, and a vast variety of other things for a few more dollars on our monthly payments. I went in for a service lately and it was fantastic. I didn't have to pay for anything and my car is running as smooth as the day we drove off the lot. This dealership is honest and I strongly recommend buying your vehicles from here. Other dealerships we looked at had bigger incentives, but at a much higher price point. More

I actually purchased my 2012 F-150 Lariat about 2 weeks ago with the help of Moses Dean and Krista Silva. I was very clear with them on what I was wanting and how much I could afford for a down payment an ago with the help of Moses Dean and Krista Silva. I was very clear with them on what I was wanting and how much I could afford for a down payment and monthly payment. In less than 2 hours they had a selection of vehicles for me to look at that would fit my budget. I sincerely did not believe that I would be able to get into a brand new truck, but they did it. Even though I had to compromise on an item or 2, I was thrilled when I learned that not only was the interest rate more reasonable than I was expecting, they also got me a monthly payment $100 below the cap I gave them. The day after I took delivery I contacted Moses Dean to inform him that I had hard water marks/stains from tip-to-tail of the vehicle. He immediately put me in touch with Diana Treat. Diana scheduled a day and time for me to return the vehicle for an acid-wash the following week. The day before I was to bring the truck in for the appointment, I visited with Moses who then introduced me to Mike McCracken to discuss additional accessories I was interested in. After selecting the items I wanted installed, Mike coordinated with Diana to keep the vehicle for installation of the accessories. My truck was now "complete" with everything I wanted in the vehicle and there was no delay in having it ready for pickup when promised. Having purchased some 9 new vehicles in my lifetime, I can say with all honesty that my experience with Don Chalmers Ford has been nothing short of unexpected surprises from each person and department I have dealt with. To make things even better is the fact that everyone involved with this dealership makes a point of letting their customers know how much they really do care and make every effort to ensure we are taken care of in every way possible. Thanks to everyone involved with my purchase for making this experience fun and enjoyable and 100% pain free! More