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Chalmers Ford
Rio Rancho, NM
577 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 577 reviews
April 14, 2025
Our salesman Mike was very knowledgeable about the Maverick truck we bought. Daniel in accessories was helpful and got us taken care of quickly. Love the Maverick truck. Maverick truck we bought. Daniel in accessories was helpful and got us taken care of quickly. Love the Maverick truck. More
by Chris
Employees Worked With
Mike Trujillo Daniel
April 10, 2025
Dave from accessories was excellent in customer service in getting my ranchand bumper installed. Arranged transportation to and from dealership for me. in getting my ranchand bumper installed. Arranged transportation to and from dealership for me. More
by marinecowboy
Employees Worked With
Dave from accessories, John Fife, Jackie Sidden
April 09, 2025
Mark was great. He went above and beyond to help me, a 70 year old man, unhitch and rehitch the UHaul trailer from my truck. The service was great and couldn't have He went above and beyond to help me, a 70 year old man, unhitch and rehitch the UHaul trailer from my truck. The service was great and couldn't have happened without Mark's help. Thank you Mark More
by GSUsc
Employees Worked With
Mark Appel
March 22, 2025
I am reviewing the service department, I won't take my car for service anywhere else, my service advisor mel is great, he always explains things to me and lets me know what could be coming up for service, car for service anywhere else, my service advisor mel is great, he always explains things to me and lets me know what could be coming up for service, he takes good care of me and my car. I will always give them a 5 star review. Linda Edwards More
by lse57esl66
Employees Worked With
All service people are very friendly and helpful, Melvin Rosas
February 02, 2025
Took my truck to the service department because the heater would blow cold sometimes and it needed an oil change. They told me my water pump needed to be replaced, so we get it replaced where there was heater would blow cold sometimes and it needed an oil change. They told me my water pump needed to be replaced, so we get it replaced where there was some issues with parts and it took a month in total. We get the truck back, smelling like a cat had been living in it for the past month, and not even a week later find a puddle of coolant in the driveway, we call don chalmers they take the truck back and call us the same night that it’s ready to go and “to be honest they forgot to replace clamp but it’s all good now” (a clamp we were charged for mind you) by the next day the truck is leaking coolant again, I call them again this time I spoke with the service manager Daryl who I expressed my frustration and concern for taking my truck back to them after now 3 times and it’s in worse condition than I ever brought it to them. Daryl apologized and said this isn’t the service he wants from his department and i let them take my truck once again to where they kept it two more days and on the second evening called me saying the truck is ready again, this time the person in the service department gave me a receipt that said they test drove the truck and found no leaks the coolant was at the same level as when they fixed the water pump, but it took them two days to come to this conclusion? So you wouldn’t believe within two days the truck is again leaking coolant more than ever to where my husband calls the service manager again as well as the general manager Andy, who has never returned our calls. BUT to conclude my truck is now at another mechanic shop where they have taken apart the water pump to find don chalmers replaced maybe 10 percent of the hoses that would be necessary in this repair and the hoses they did replace, or took off and put back on where either punctured by clamps or the connector was broken on installation, causing more leaks, they never tested the pressure in the pump or any person with a brain would’ve found the numerous leaks they caused from their “repair” so long story short my truck is more damaged than it ever was before, we gave them $2400 and 57 days with the truck and now are in more for whatever it will come out to with this new mechanic so do NOT take anything you care about to don chalmers!!! More
by Taylor Aragon
Employees Worked With
Darrel Cubillos
