Champaign Ford City - Service Center

Terrific Service at a discount I have been bringing my 2011 Ford F-150 to Ford City for servicing ever since I purchased the truck in 2014. On 06/30/2016 I brought my pickup into F I have been bringing my 2011 Ford F-150 to Ford City for servicing ever since I purchased the truck in 2014. On 06/30/2016 I brought my pickup into Ford City at 7 a.m. I like the fact that no appointment is necessary and you can bring your vehicle into the service area whenever you experience a problem. Today I needed a routine oil change and tire rotation. As usual, I was greeted by a friendly attendant who was dressed professionally in a Ford City polo shirt and khaki slacks. The attendant quickly took my mileage and VIN number and pointed me toward the row of service advisors who are seated behind countertops with access to computers. I usually have Matt Odom as my service advisor, but today I had Jake who was just as friendly as Matt. I explained what I needed and showed Jake a coupon I had received in the mail from Ford City. Jake stapled the coupon to my worksheet and explained that this would ensure I would receive a discount at checkout. I waited in the spacious waiting area with free coffee, TV and comfortable seating. Within the hour Jake came to me, advised me my truck was finished and showed me a dirty air filter and asked me if I would like the air filter replaced. I felt no pressure at all and Jake made no recommendation. I opted for the new air filter and within minutes my truck was ready to go, washed and vacuumed. When I checked out, I noticed my bill did not include the discount and when I questioned the cashier, Jake overheard me and immediately came to my rescue, snatching my bill away and changing the total to reflect the $11 discount. It is this kind of service which will keep me returning to Ford City. More

Really? 3 months after having the bearing replaced one of them went bad. 3 weeks after a oil change and tire rotation tires are unbalanced. They replaced the 3 months after having the bearing replaced one of them went bad. 3 weeks after a oil change and tire rotation tires are unbalanced. They replaced the bearing under warranty but... they noted that the tires were unbalanced instead of calling me and telling me that they could balance them. They released the vehicle to me with a note that said it could use a balance and said nothing to me either when i picked it up. Now have to head back and pay for the tires to be balanced. Excuse I didn't state it was a problem when I took it in. Concept of customers best interests first, communication, transparency, and basic ethics seem to be purely lacking in all aspects of this dealership. I would not recommend nor buy from them. This dealership has lost a loyal Ford customer. More

Service Took my 2016 Ford Fusion in for my first free oil change and tire rotation. It was done in less than an hour! Waiting area is awesome! It's pretty coo Took my 2016 Ford Fusion in for my first free oil change and tire rotation. It was done in less than an hour! Waiting area is awesome! It's pretty cool how I just pulled into the service area and they take care of you right away! More

Great Customer Service As always I had a great service experience at Champaign Ford City from everyone I cam in contact with. It is a pleasure dealing with them. As always I had a great service experience at Champaign Ford City from everyone I cam in contact with. It is a pleasure dealing with them. More

Service is awful I purchased my vehicle four years ago. My clutch, transmission, and interior seats have continuously been an issue. Matt Odom has twice treated me dis I purchased my vehicle four years ago. My clutch, transmission, and interior seats have continuously been an issue. Matt Odom has twice treated me disrespectful, implying that "I'm a woman and know nothing". Both my husband and I have, on numerous occasions,.been told that the interior of my car is not under warranty. Finally, after being told the Detail Dept. would look at my car (they never did) and that I could bring the Focus in next week and pay $50, we returned (the next day) with warranty paperwork in hand. Two years or more I have been denied service on my car's interior and now, come to find out that $795 warranty will expire at least a year prior to my extended warranty. I'm still waiting on a return call regarding who the warranty is with and when my seats will be worked on. This did not sit well after my tire nearly falling off my car in St. Louis because it was never tightened after having work completed on it. Then, I took a picture of the hatchback space of my car where, after 2 different employee inspections and vacuuming, dirt from a spilled potted plant was never touched; actually none of the trunk space was touched. This happened AFTER my mom's vehicle was inspected and had to go back to detail for repeat cleaning. I appreciate the fact that someone in the Warranty Dept finally was "going to find the number" to begin the process of fixing my seats. More

Service Center is the best.. Service personnel are the friendliest and helpful that I've ever encountered. What a difference from many years of experience with another dealership Service personnel are the friendliest and helpful that I've ever encountered. What a difference from many years of experience with another dealership across town where I felt like just a number. After buying a Ford Escape here 2 years ago, I was pleasantly surprised to find exceptional customer service on my first visit. The lounge is quite nice , clean, and comfortable with good wifi. I love getting my vehicle washed and vacuumed when I get serviced, too! More

Great Service Experience Champaign Ford has a great service staff who have taken care of my cars for several years. Matt Odom is my service rep and he is fantastic!!! Champaign Ford has a great service staff who have taken care of my cars for several years. Matt Odom is my service rep and he is fantastic!!! More

Very quick and smooth service transaction!! Everything was taken care of in an efficient, affordable, and timely matter. I was told what to expect and all was taken care of even faster and lower Everything was taken care of in an efficient, affordable, and timely matter. I was told what to expect and all was taken care of even faster and lower cost than I had expected. More

Very unpleasant experience From the moment and drop off my vehicle I felt like I wasn't taken care of. The service advisor that I spoke to was very distant. He acted like I was From the moment and drop off my vehicle I felt like I wasn't taken care of. The service advisor that I spoke to was very distant. He acted like I was wasting his time and he had other important things to deal with than me. My overall rating for this dealership is based on the terrible customer service I received; the two stars on the review are because my car got fixed. More

Service is gerat I took my car into Champaign Ford City for a recall. While it was there Matt called me back to say that my car was completed however, they did notice I took my car into Champaign Ford City for a recall. While it was there Matt called me back to say that my car was completed however, they did notice that I needed new back brakes. I asked him what pricing was going to be was very satisfied with the answer and told him to go ahead. He was concerned that the rotors may also be bad but he would do his best to see if that could be avoided. They did a wonderful job on the car was right to the price that he quoted me and had washed and vacuumed the car when I went to pick it up. Very pleased with the whole experience.. More