I brought my van in to have the oil changed at 11am on Friday and spoke with Todd. He said no problem, we will have you taken care of around 45 minutes. Another gentleman walked up after me and wanted an oil change on his new Ford truck that was purchased from Ford City. After waiting 1 hr. I went up to see what was taking so long and they said it would be another 15-20 minutes. When I was at the desk asking the gentleman who came up after me earlier had his truck completely serviced and washed. So, evidently since I did not purchase my vehicle here I am not given the same treatment as someone who does. Finally got my truck after 1 1/2 hrs. and that wasn't even with a wash. There were hand prints on my arm rest from the service technician not having clean hands when he got in my van.