My wife and I went to Champaign Ford City looking for a couple new vehicles and initially had an underwhelming experience. The general manager and sales manager were quick to call us to apologize and help correct the situation. We are now the happy owners of a new vehicle and truly couldn’t be happier with the way we were treated by Darrin, Tim, and Walt. We would highly recommend this dealership.
"it was very good and handles with excellant professioma;ism"
This was my first experience with Champaign ford dealer and it was a very good one.Itook my Fusion in for a recall and they took care of two recalls. I was told it would take about a half a day to complete but it was only about 2 hours and my Fusion was ready to be picked up.
I didn’t buy my Ford Escape at this dealership, but they are my hometown dealer so it’s more convenient to go here. The two times I have been here it has been great service. The first time was to diagnose a rattle and they didn’t even charge me. This recent visit was to replace the battery. Ever tried to do that in an Escape? Don’t. Leave it to the Professionals. (Bad design dear Ford). I’ll continue to get my Ford serviced here. Great place.
Was extremely satisfied as well as grateful for the service I received. Matt in Service Dept was more than helpful and went above and beyond dealing with issues I had. I live in Danville but Ford City has earned my service.
Went in for an oil change on my F150. The oil sensor light would not go off after the change. John kept me fully informed on the progress his mechanic was making in tracing the problem. Because it took longer than normal he said the next oil change was on him.
We came across the dealership just by chance. On a 15 hour road trip we stopped at a gas station on the highway and the expedition would not start. With only 30 minutes to closing everyone on the phone was very kind and helpful. John in service sent a courteous shuttle to pick up the wife and kids and take them to a hotel near the dealership while I waited on the tow truck. Tom the shuttle driver was so nice and made the wife and kids feel safe and helped them get checked in. The next morning Tom was so great to keep us informed and helped out to get us back on the road. The device was great the prices was reasonable especially for a dealership. We will never know if another dealer would have been as nice and fair with out of state people but this dealership definitely earns recognition for going above and beyond.
Initially I went in for "The Works" special at Ford City for a car checkup and oil change. They came back with a report that my brake pads and rotors needed replaced. Todd broke down the report and made sure I understood everything. I comfortably waited in their customer lounge while my vehicle was worked on. I spent more money than I was hoping to but I am satisfied with their thorough check and recommendation on how to proceed with my vehicle.