Champaign Ford City - Service Center

Great service Went for a oil change and cabin air filter. While waiting a service rep. came to tell me I had a nail in my tire and would take care of it. In no time Went for a oil change and cabin air filter. While waiting a service rep. came to tell me I had a nail in my tire and would take care of it. In no time my car was done and waiting for me after being washed and vacuumed. It was a pleasure doing business with Ford!! ?? More

Routine Service--Exceptional Service I took my Ford Edge into Ford City for my routine 5000 mile service and checkup. Everyone was friendly, helpful and concerned about my experience. K I took my Ford Edge into Ford City for my routine 5000 mile service and checkup. Everyone was friendly, helpful and concerned about my experience. Kyle, Matt and the lady in the business office were very attentive and helpful. I like the feeling when I go there to get work done. Thank you for not dreading this required part of auto ownership. More

Great place to do business. I was in for "The Works". The cost of this service is 39.95 and is a fair rate for the services that are performed. I was surprised when my service ad I was in for "The Works". The cost of this service is 39.95 and is a fair rate for the services that are performed. I was surprised when my service advisor Todd brought me my detailed bill (which he went through completely with me) that there was a 10.00 off coupon available for that service that he applied to the final cost of the bill. This is why this dealership gets my Five Star rating from sales to service this place is the best. More

Oil Change Very prompt and courteous service! All of the service personnel were very friendly from the person greeting you when you drive into the service area t Very prompt and courteous service! All of the service personnel were very friendly from the person greeting you when you drive into the service area to the cashier! Also a very nice waiting area! My only issue was the person who did my oil change forgot to reset the oil change reminder gauge and I had to return to get it reset.(which was done promptly) More

So Far, So Good Since I purchased my 2013 Mustang four years ago, I have been having all my service work done at Ford City to establish a provenance for future record Since I purchased my 2013 Mustang four years ago, I have been having all my service work done at Ford City to establish a provenance for future record. I will admit to some mistrust/distrust of dealerships, based on being screwed over by Pilson Motors, where I bought the Mustang. So far, my experiences at Ford City have been good. The place is easily accessible off I-74 in Champaign. For regularly scheduled maintenance, no appointment is needed and the wait is always short. The facility is new and accommodating. There are comfortable chairs and tables and chairs in a spacious and clean lounge area with coffee and WiFi available. The staff is courteous and efficient and prices are the standard dealership prices. A staff member goes over your work with you and explains it all. They even wash and vacuum your car at no extra cost. I am hoping things stay pleasant with Ford City for the life of my car. More

Fixed a problem I was running errands Thursday morning and a "brake light failure" warning came on. It came on again. I was near Champaign Ford so pulled into their s I was running errands Thursday morning and a "brake light failure" warning came on. It came on again. I was near Champaign Ford so pulled into their service bay. Matt Odem checked it out, gave me a ride home, kept it overnight and fixed it. Sent a driver to pick me up Friday morning. Everything went smoothly including getting the car washed.. More

Excellent service Small dent in my Focus SE hatchback. Pulled in a timely manner. Great lounge area to wait. Connected with a friend from high school and caught up on s Small dent in my Focus SE hatchback. Pulled in a timely manner. Great lounge area to wait. Connected with a friend from high school and caught up on some of the latest stuff. More

Very pleased with service All work was done, they finished before expected, good communication, and they cleaned the truck up for me afterward. Overall the work was done very p All work was done, they finished before expected, good communication, and they cleaned the truck up for me afterward. Overall the work was done very professionally. More

Great service Very helpful and friendly staff! Were able to contact 3rd party warranty company and sort out issues with our warranty. Fast and great service for sur Very helpful and friendly staff! Were able to contact 3rd party warranty company and sort out issues with our warranty. Fast and great service for sure! More

Oil change and tire rotation From the moment you drive in to the time you leave, the employees treat you politely and are knowledgeable. I have been there multiple times and the s From the moment you drive in to the time you leave, the employees treat you politely and are knowledgeable. I have been there multiple times and the service is always very good. More