Champaign Ford City - Service Center

Ford recall Matt is very generous with his time. He is very good at getting you in and out while solving your car's issues. The environment is very laid back and Matt is very generous with his time. He is very good at getting you in and out while solving your car's issues. The environment is very laid back and relaxing. More

Amazing Service Kelly in service was very knowledgeable and made a very stressful situation become less stressful. She was in constant communication with me the whol Kelly in service was very knowledgeable and made a very stressful situation become less stressful. She was in constant communication with me the whole day as to everything that was taking place with my car, making sure to explain everything and answered all of my questions. This was the third time in 2 months that I have been in once for new tires, once for an oil change and then this time for actual problems that could have been catastrophic. Everyone that I came into contact with from Service Adviser to Technician to Shuttle Driver were very friendly and helpful! I definitely recommend Ford to anyone! More

Horrible service My husband and I have brought our car to Ford City several times for repairs. Everytime we come in, we do not receive any assistance and the employees My husband and I have brought our car to Ford City several times for repairs. Everytime we come in, we do not receive any assistance and the employees act as if we are a burden to them. Don, the service advisor, is always very short with us and never lets us know what is going on with our car as well as how much it will cost for the repairs. He instead just fixes the problem and let's us figure out what's going on when we pick up the car. We never know what to expect. I would never recommend bringing your car to the service department at Ford City. More

Always friendly, dependable and fast service I always get great service when I come in for repairs or just an oil change. All the employees are very friendly. Matt has always been helpful in ke I always get great service when I come in for repairs or just an oil change. All the employees are very friendly. Matt has always been helpful in keeping my old Focus running properly and safety. I'm almost at the 100,000 mile mark and hopefully with Matt's assistance, I can get a lot more mileage from my auto. As a retiree, it can be harder to make ends meet. More

Routine Service & Part Replacement I brought my Ford Edge for the regularly scheduled service (mileage due) and also a part replacement for the interior lighting system. As always, it I brought my Ford Edge for the regularly scheduled service (mileage due) and also a part replacement for the interior lighting system. As always, it was done well with great customer service and a smile. My charges were much cheaper than anticipated so I went away very happy. It's great to have a service staff treat you like family, and you can rely on what they tell you. Go to Ford City for great service on your cars. More

Awesome Service I stopped by after work to see if Ford City could schedule me for and oil change I was given an appointment right then. My service representative Matt I stopped by after work to see if Ford City could schedule me for and oil change I was given an appointment right then. My service representative Matt was very polite and courteous I will return to Champaign Ford City for my next needed service. Thank you, More

Oil change I came in on a mid Friday afternoon and was happy to get me in very quickly for an oil change and free car wash! Greeters are always very nice and hap I came in on a mid Friday afternoon and was happy to get me in very quickly for an oil change and free car wash! Greeters are always very nice and happy to get you in while the desk staff is always friendly and helpful. This trip I did come in with my child so wasn't sure how it would go but it was amazing! They have a great play area for the children and everyone was so nice and put on a movie (Cars) to watch. Made this experience unforgettable and knowing it's easy to bring children with you. Defenitely a memorable experience and won't think twice on where to go in Champaign! More

Review of Ford City Champaign Service (Maintenance, etc..) I have 2014 Mustang GT with the track package and I asked them to perform an oil change/filter change, alignment (I just lowered the car), check the s I have 2014 Mustang GT with the track package and I asked them to perform an oil change/filter change, alignment (I just lowered the car), check the suspension angles, and some bolt torques. I am always concerned about having a dealership work on my car because I seem to always get the short end of the stick and something is scratched, broken or missing. Hence why I typically do all the work myself. I have also been to a couple dealerships that I had to argue with concerning my oil type in my mustang (full synthetic 5w-50) but with Ford City they seem to know their stuff. At the end of the service the receptionist/cashier even made sure that I was happy and made it a priority to help me understand the bill. The driver that took me back to work, while my car was being worked on, was also very polite so props to him as well. The service advisor I dealt with was Matt Odom. I don't remember the cashier's name but both provided great customer service. I have been to Ford City a couple of times and I am still impressed. More

Fantastic service I came in Friday afternoon, without an appointment, to have a "cunchy" noise checked out. "Awesome Jeff" Van Buskirk took a quick drive and told me I I came in Friday afternoon, without an appointment, to have a "cunchy" noise checked out. "Awesome Jeff" Van Buskirk took a quick drive and told me I needed new front brakes. The service department was very busy, but he got the job done in less than 45 minutes, while I and my little dog waitied in the comfortable lounge. Am ever so thankful for the wonderful service and the considerate and friendly staff. Needless to say, Champaign Ford City is now the only dealer I will take my car to. More

First time customer I had a great first experience here. My service advisor, Matt Odom was great and the service was fast and friendly. Would definitely recommend Ford Ci I had a great first experience here. My service advisor, Matt Odom was great and the service was fast and friendly. Would definitely recommend Ford City's service department. More