Champaign Ford City - Service Center

Mouse House The weather had turned cold and mice had gotten into our garage and into my car. They had set up a nice little nest behind my glove compartment - gett The weather had turned cold and mice had gotten into our garage and into my car. They had set up a nice little nest behind my glove compartment - getting ready to settle in for a long winters nap. The folks at the Ford City Service department came to my rescue and "evicted" the mice and restored my car to its original condition - no mouse smell. Matt was especially helpful and courteous. He helped me arrange for me to be driven to and from work while my car was being serviced. Great service! Great team! More

great service I was in for a routine oil change: The service department is friendly and helpful; The wait was minimal and the waiting area is comfortable. All in I was in for a routine oil change: The service department is friendly and helpful; The wait was minimal and the waiting area is comfortable. All in all a good experience. More

Service Just purchased a Lincoln MKS from Adrian and went in for first service the dome light would not come on when entering and exiting vehicle, found it wa Just purchased a Lincoln MKS from Adrian and went in for first service the dome light would not come on when entering and exiting vehicle, found it was a fuse problems they fixed it checked wiring for a short everything checked out fine. Good service provided a Lincoln loaner car as indicated while performing work and I was very satisfied. Service Rep was Matt Odom and he made sure I was very happy with the service Kudos to all Ford City staff. Thanks Rich Coyne More

Don't go here, try out Rick Ridings in Monticello I will never go back, Horrible customer service, very rude, overpriced, I attempted to contacted the Service Manager and General Manager after my I will never go back, Horrible customer service, very rude, overpriced, I attempted to contacted the Service Manager and General Manager after my service experience, with absolutely NO response back from either one! Try out Rick Ridings in Monticello-- they are much more cost effective, and much more customer service friendly! More

Service Excellent and prompt service. Service area was very clean and employees were very nice. The waiting are is nice and has comfortable seating. I was Excellent and prompt service. Service area was very clean and employees were very nice. The waiting are is nice and has comfortable seating. I was treated with respect. More

Great Service I had purchased our Ford Transit from Ford City in 2013 and had used it on a contract delivery route through the winter of 2013 / 2014, The Transit di I had purchased our Ford Transit from Ford City in 2013 and had used it on a contract delivery route through the winter of 2013 / 2014, The Transit did a great job, but we got very discouraged because of the weather; so we stop delivering the 1st of April. When we took the Transit in for service on the 18th we received very prompt and courteous service. We will be back again! More

Quality Service I recently had both my truck and my husband's car in for service at Ford City. They are such a pleasure to work with - Matt stays in touch with me to I recently had both my truck and my husband's car in for service at Ford City. They are such a pleasure to work with - Matt stays in touch with me to let me know when part came in and got me in for service immediately. I also have to say a shout out to Jeff for giving me a ride back home after I dropped my vehicles off. I highly recommend Ford City for any service you may need for your vehicles. Thanks More

Guaranteed quality & great service We're very pleased to have service in Ford City: 1) the service cost is fair (especially with coupons); 2) the service quality is great (quality is We're very pleased to have service in Ford City: 1) the service cost is fair (especially with coupons); 2) the service quality is great (quality is guaranteed if you experienced some issues after repair); 3) the service managers & site manager well understood our request & provided us great experiences always; More

A/C issue took some time but they treated me right. My 2010 Merc Mariner has had a ongoing A/C problem and the folks at Ford City really struggled to get to the bottom of this over several visits. I am My 2010 Merc Mariner has had a ongoing A/C problem and the folks at Ford City really struggled to get to the bottom of this over several visits. I am please to say that it appears that they finally figured it out. Thanks to Matt Odom and Derek Scroggins and the mechanics for looking at the whole picture (e.g., service and parts replacement) over time to finally diagnose the problem. I was very concerned about what the final bill would be, but they treated me right. Thanks again! More

Terrible customer service in service dept. From the first time I used Ford City's service department to the last time my wife dropped off my truck for repairs, the people working the service in From the first time I used Ford City's service department to the last time my wife dropped off my truck for repairs, the people working the service intake department made us feel like we were putting them out. Every time I walk in, there was never a "How can I help you?", but a look (if they acknowledge you at all) like you were bothering them. They updated my software on my truck the last time I was there, which changed my display, and when my wife brought my truck in recently for service and asked for them to reset it to the original display, they said said it cannot be done, and if she had a complaint, contact Ford Motor Company. No effort by Ford City to say let me look into it or ill find out and let you know, or let me take care of that for you while your here. I, later that night, ended up searching the fix on the internet and it was a one button fix. When my wife picked up the truck and drove it home, the hood wasnt latched and she had to pull over off the highway to shut it when she noticed it moving at 65 mph. I cannot wait for my warranty to run out so I have no excuse to visit Ford City anymore. I know people have bad days, but repeated visits with the same customer service tells me this is the way they are, and I have no use for it. More