Champaign Ford City - Service Center

Worked my car in The Service Manager was extremely helpful in working my car in for air conditioning service. We had a death in the family which necessitated an immed The Service Manager was extremely helpful in working my car in for air conditioning service. We had a death in the family which necessitated an immediate road trip to Texas. We needed the air conditioning in prime working condition for the hot TX weather. Mr. Scroggins was able to work my vehicle in the next day. My service experience was excellent. More

I really wonder if they check tire pressure at Oil changes I brought my 2006 Lincoln Town Car in on Friday 8 -1-14 for regular oil change. I bought this Town Car from Worden Martin in August of 2006. 8 year I brought my 2006 Lincoln Town Car in on Friday 8 -1-14 for regular oil change. I bought this Town Car from Worden Martin in August of 2006. 8 years old, 36,170 miles. Left rear driver side tire was low. I bought new Michelin tires at Worden Martin in August of 2012. I waited 45 minutes for Oil Change. Not a problem at all. Car came back and left rear driver tire was still super low. I finally got the guy who checked me in at 7 30 a.m. to look at it before I drove it away and he agreed it was low. They took it back to shop and I had to wait another 45 minutes to get it back. Turns out it was a broken valve stem which they replaced after second visit back to the bay. Wouldn't the guy who filled tires during initial Oil change have figured that out? So I ended up leaving at 9 15. I sincerely doubt my tires were filled or even checked at Oil Change Fast Lube service. More

Skeptical My experiences over the years with dealerships has been disappointing, so I am always skeptical. Since purchasing my 2013 Mustang (from another Ford My experiences over the years with dealerships has been disappointing, so I am always skeptical. Since purchasing my 2013 Mustang (from another Ford dealership that was unscrupulous) I have been bringing it to Champaign Ford City for my regularly scheduled service. It has been easy to make appointments and the staff is always friendly and courteous. The new facility is clean and comfortable. I can only assume that the service work done on my car has been done correctly. The cost for the scheduled service has been reasonable. One of the problems I have had with my Mustang is figuring out how to put on the convertible boot cover, so for these two years I have not used it. Champaign Ford City had a service man show me how to do it and then watch me as I did it myself. Much appreciated. And they didn't make me feel like a jerk for not having known how to use it. So, after 20,000 miles and the regular service work, I am still satisfied with this dealership. More

Failed I was never told my car would be done in 45 min.; wouldn't of taken 45 min shuttle home. Never called when finished. Waited until next day and then I I was never told my car would be done in 45 min.; wouldn't of taken 45 min shuttle home. Never called when finished. Waited until next day and then I called. Not able to have problems accessed; was told I would when set up appt.Terrible vacuuming and washing. More

Oil change/tire rotation/driver mirror service They are extremely prompt and very organized. They were great to work with on mirror service and very accommodating. They wanted to make sure they p They are extremely prompt and very organized. They were great to work with on mirror service and very accommodating. They wanted to make sure they provided high quality service to us. They met our expectations. We have and will continue to recommend them to others. More

Great service I brought my Ford Explorer in for a regular oil change on June 20th. It took a little longer than I planned but they also took the time to rotate my I brought my Ford Explorer in for a regular oil change on June 20th. It took a little longer than I planned but they also took the time to rotate my tires, as it was time for that to be done as well. One of the headrests on the backseat was broken so they figured out for me that I just needed to have the part for the headrest ordered to be replaced. Thank you to Matt Odem and all of the staff at Ford of Champaign for the great service. More

Professional and personal service. I took my Fusion in for a recall and had the oil changed & tires rotated. Matt was very professional and gave me advice about the tires. He also off I took my Fusion in for a recall and had the oil changed & tires rotated. Matt was very professional and gave me advice about the tires. He also offered to have my car washed before I left and I was pleasantly surprised that it was not only washed but vacuumed on the inside. I strongly recommend the service department at the Champaign dealership. More

Forgotten in waiting room I took my Fusion into newer service station for an oil change, suppose to be done in 45 minutes. An hour and 30 minutes later I checked on it and it h I took my Fusion into newer service station for an oil change, suppose to be done in 45 minutes. An hour and 30 minutes later I checked on it and it has been done for about 50 minutes but they didn't tell me. More

This is and will always be the only place I service my ride! I have always been a huge fan of the service I receive at Champaign's Ford City. They are and will continue to be the only place I bring my vehicles I have always been a huge fan of the service I receive at Champaign's Ford City. They are and will continue to be the only place I bring my vehicles for service. I've been recently married and my husband had his reservations, because he had a preconceived notion that they would be costly and try to up- sell us on things that were not necessary. However, I have been going to them for years and knew them to be nothing but fair and honest. In years past I learned of their exceptional service when working for a company who's fleet was serviced there. Everyone was extremely friendly and knowledgeable at all times. They treated me like family and it was from then on out that I would always take my vehicles to them for everything from oil changes to the bigger problems. With our vehicle diagnosed with a problem involving the front axle we scheduled an appointment to have the service completed. The estimate that Jeff gave us was two hours. They were done promptly on time and they even sent the courtesy car to pick us up. Everyone was friendly and professional through out the whole experience. My husband was impressed that our vehicle was returned to us cleaner than when we brought it in. They even washed it for us. To this day I refuse to take my vehicles any where else, even for oil changes! Kudos to the service department at Ford City! More

Quick Oil Change I was in a hurry and was late. Not having an appointment, I just hurried in and asked if I still had time for the oil change. The service man said h I was in a hurry and was late. Not having an appointment, I just hurried in and asked if I still had time for the oil change. The service man said he would work it in and 45 minutes later I was out of there. Very happy with the way I was taken care of. More