Champaign Ford City - Service Center

I always receive a fair deal followed by excellent service. It is easy to schedule appointments and to arrange a shuttle for drop off and pick up. I always get friendly, helpful service. service. It is easy to schedule appointments and to arrange a shuttle for drop off and pick up. I always get friendly, helpful service. More

Explained things to me. Provided a pick-up at a time convenient to me to get my car which I had dropped off on Easter Sunday. It was ready before noon. Provided a pick-up at a time convenient to me to get my car which I had dropped off on Easter Sunday. It was ready before noon. More

The service department always provides excellent service every time. Couldn’t be happier two thumbs up! every time. Couldn’t be happier two thumbs up! More

Did not thoroughly look my vehicle over and find the problems that I was talking about problems that I was talking about More

Service department is the worst. Their communication is couldn’t be worse. They had my truck almost 6 months for a warranty issue that the technician caused on a previous visit . Wit Their communication is couldn’t be worse. They had my truck almost 6 months for a warranty issue that the technician caused on a previous visit . Within the first 1000 miles it left me stranded. Also when I got it back wires were left hanging and they put multiple scratches in the paint. I was told it would cost about $170 for a part not under warranty but was charged $2200. CP4 failure within 1000 miles I took a picture of the CP4 uncovered all summer, I was told not to worry I was getting a new CP4 but the old one was reinstalled. If you buy something from them you better pray you don’t need service they always have a 3 week wait. It must not be a great place to work the staff turnover is pretty high. If you deal with ford city Champaign all I can say is good luck. More

Service department is very poor. I phoned to schedule a recall for my car. The person who picked up said he was transferring my call to Jose. After over 10 minutes on hold the call w I phoned to schedule a recall for my car. The person who picked up said he was transferring my call to Jose. After over 10 minutes on hold the call was picked up. The tech tried to put me on hold again and when I started to complain I was told "if you don't like it take your business elsewhere" then was hung up on. I will indeed take my business elsewhere More

Service department is terrible. I have been back 5 times within 2 months for oil leak. The first time they replace oil pan incorrectly and had puddles in my driveway. Other times th I have been back 5 times within 2 months for oil leak. The first time they replace oil pan incorrectly and had puddles in my driveway. Other times they replaced unnecessary items trying to find the leak. 3 months later and several warranty claims my truck is still leaking. Looks like Ford City made money on Unnecessary claims and left me without a truck for several days at a time plus still trying to solve the problem. More