Champaign Ford City - Service Center

We are done taking our car to Champaign Ford City. We purchased it there 6 years ago. The first couple of years we received adequate service. Since then the service has gone down hill quickly. We got our purchased it there 6 years ago. The first couple of years we received adequate service. Since then the service has gone down hill quickly. We got our second set of tires from them because they would not rotate the previous set of tires since they were not purchased there. When we picked the car up after over $1000 of new tires, the did not even wash the marks off the new tires. When we called to complain, they said if we could bring it back, they would take care of that. Fast forward to yesterday when I took it in for an oil change, inspection, and tire rotation. The gentleman who checked me in was a bit rude because I did not make an appointment. All the previous times I tried to make an appointment I was told service was on a first come first serviced basis. Then about an hour later they handed me a colorful report and everything was in the green. Surprising to me, as the last time it was there for an oil change, the brakes were in the yellow. With over 77,000 miles on the car and the brakes are original we expected them to mention the brakes. The car was not vacuumed and they claim that they can no longer wash it because it is a convertible. Another lack of service is they did not reset the oil/service light. When I checked it said 18% which it typically says 100% after an oil change. Thanks, but no thanks Champaign Ford City. We are done with you! More

Quickly in and out but no tire rotation????? I clearly Quickly in and out but no tire rotation????? I clearly get one every other oil change. You were the ones who recommended it!!! Oh well! Now I have to Quickly in and out but no tire rotation????? I clearly get one every other oil change. You were the ones who recommended it!!! Oh well! Now I have to come back. More

Nick was very Professional, kind and helpful. The recall on my car was taken care of quickly and they even washed my car. Thank you on my car was taken care of quickly and they even washed my car. Thank you More

Excellent dealer with a fine truck and car line. Service work was done quickly and reasonable. They are very professional. Free car wash was appreciated. work was done quickly and reasonable. They are very professional. Free car wash was appreciated. More

Always there to help. With only the service you need. Derrick and his crew of outstanding caring dedicated individuals care about all your service needs. Derrick and his crew of outstanding caring dedicated individuals care about all your service needs. More

Quick and complete job I went in for an oil change, with out an appointment, and got in real quick. It wasn't long and the job was done. They asked if I wanted a car wash, I went in for an oil change, with out an appointment, and got in real quick. It wasn't long and the job was done. They asked if I wanted a car wash, but I didn't need one. At least they offered to wash the car. I am very pleased with the was I was taken care of, More

Quick and easy service Went in for an oil change, explaining I was going on a solo car trip. They were very reassuring that they checked everything and all was good. As an Went in for an oil change, explaining I was going on a solo car trip. They were very reassuring that they checked everything and all was good. As an aside, all employees were masked for which I’m grateful. Service area very clean and car was returned to me clean and washed. Great service. More

Matt Odom and staff took care of recall and warranty issues Recall was completed same day as appointment. Regarding the warranty problem, they had to order a part. It took about 10 days to get the part. Got not Recall was completed same day as appointment. Regarding the warranty problem, they had to order a part. It took about 10 days to get the part. Got notification the part was in on a Friday, scheduled appointment for the next Tuesday. Took two hours to install part and everything works as it should. More

Fabulously fast and friendly Again, service and a re-call fix was outstanding. Staff listen to my concerns, explain what needs to be done, all in a way that's easy for me, the pro Again, service and a re-call fix was outstanding. Staff listen to my concerns, explain what needs to be done, all in a way that's easy for me, the proverbial "little old lady that only drives her car on Sundays", to understand. No pressure, no up-selling, just great service. More

Matt Odom and team did a great job servicing my Lincoln MKC. It didn’t take long, drop off was well organized, and my car was nice and clean when I picked it up. MKC. It didn’t take long, drop off was well organized, and my car was nice and clean when I picked it up. More