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Champion Buick GMC of Brighton
Brighton, MI
307 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 307 reviews
March 23, 2024
Their service department is bad and due to my experiences I will not give them any more business. I'm in the market for a new vehicle and have eliminated Buick from my search in general. One time I dropped I will not give them any more business. I'm in the market for a new vehicle and have eliminated Buick from my search in general. One time I dropped off my vehicle for service and when I called for the status, they informed me it would be a few day before they even look at it. It was 100% drivable when I dropped it off and nobody indicated it would be DAYS away from being seen. I could've just kept driving it and returned the day they were going to start servicing it. On another occasion I stressed needing my car by end of day and they said it would be no issue. After nearly the entire day went by I called and again it hadn't been seen (for a tuneup). I'm pretty sure I paid for a $200 car wash that day and nobody actually truly looked at it. Their communication is awful and I have no time for their games. More
by Hk5
Employees Worked With
Unsure
Helpful February 21, 2024
When faced with a task of finding a new dealer, I happened up Champion Buick GMS of Brighton and couldn’t be happier. Their level of customer service exceeds expectations. With such low levels of cus happened up Champion Buick GMS of Brighton and couldn’t be happier. Their level of customer service exceeds expectations. With such low levels of customer service in today’s world, the people at Champion are all really great! They seem to take pride in delivering the very best service. For me, they have gone above and beyond my expectations and I will be a customer for as long as they continue to deliver. When I discovered a small mistake was made during my service appt., their new Service Manager, Mike Foster, took the issue with my vehicle seriously and made everything right and then some. He actually sent a service guy to my house to fix the issue because I was concerned about driving my car. I am very happy with this dealership. Give them a shot! More
by Gigi2-8
Employees Worked With
Ashley, Mike Foster, Ross (delivered service to my home)
October 07, 2023
PLEASE PLEASE PLEASE read this before making your decision to buy here! We are now on our second lease with Champion. The first car went off without a problem. The second car a completely different s decision to buy here! We are now on our second lease with Champion. The first car went off without a problem. The second car a completely different story. After being in our new car for less than a month we started having transmission issues. I was not very happy about this but understand things happen. They “fixed” the problem only to have it occur again within a month. We are now on our fourth time having transmission issues where the car won’t even start. The car is for my wife and we have two small children. I have no faith in the vehicle and told Champion that I don’t want my wife, four year old and two year old being stranded somewhere with a new car that doesn’t work. I asked for them to get us into something different. After waiting two weeks to hear back for pricing on a new car it was nowhere in the ballpark of where our current lease is. After asking if they could to do better to make this situation right they have ghosted me and I have not heard back from sales and management has not returned my calls. Again the first transaction with the lease went great but I say businesses show their true colors when they our faced with difficult situations and how they help their customers at that time, not just when they’re trying to make a sale. EXTREMELY disappointed and won’t be returning. More
by spencer
Employees Worked With
Mike
August 01, 2023
Do not buy from here! I bought a vehicle, 2015 Equinox, from here, for my son and literally on the way home from the dealership, a “service tire system” light came on. I i I bought a vehicle, 2015 Equinox, from here, for my son and literally on the way home from the dealership, a “service tire system” light came on. I immediately called and sent an email to our sales representative, Colin, only to be told to check the tire pressure. We did of course, all pressures were fine, but the light was still on. I simply wanted them to check why the light came on, to make sure it was nothing serious, out of concern for safety, but was told a diagnostic test would be $100. I was also told the sensor light that came on was not a “safety concern,” and did not affect the “ drivability of the vehicle” so the was nothing they could do, and the purchase was “as is.” It is absurd to me that they could not look into the reason why the light came on, 5 minutes after leaving the dealership. If a sensor needs to be replaced, I would have been more than happy to pay for it, given it was an older and used vehicle. The mere fact they would not even look into it, without charging $100, is inexcusable. It seems once you make your purchase, they are done with you and that vehicle. Horrible customer service. Will not be returning nor recommending to anyone! More
by Jesi704
Employees Worked With
Colin
April 25, 2023
We bought a 2014 jeep cherokee less then a month afterwards I take it in for a once over just to see if theres any issues . The jeep is a complete lemon. Which we trusted the car dealership to at le afterwards I take it in for a once over just to see if theres any issues . The jeep is a complete lemon. Which we trusted the car dealership to at least not sell us a complete lemon boy were we wrong . Needs a new - Drive shaft - struts - shocks - sway bar links - valve cover gaskets - oil filter housing When i called and spoke to the dealerahip they said they cant help and qarrenty only covers the drive shaft More
by Remixoflife
Employees Worked With
Colin Kanners
December 06, 2022
Brought my car in for a 30 minute recall repair and I finally had to find someone after 1 and 1/2 hours to see what the delay was. Worst service ever. Would never return nor recommend to anyone to go t finally had to find someone after 1 and 1/2 hours to see what the delay was. Worst service ever. Would never return nor recommend to anyone to go there for service. More
by Jlrooks
Employees Worked With
Bill McCue
October 11, 2021
I normally buy/lease Chevy. Helen DeLine is my sales rep and she has always been great! Since there were no Chevy vehicles available that I wanted, Helen worked with David Dehmel to find me a Buick. I was and she has always been great! Since there were no Chevy vehicles available that I wanted, Helen worked with David Dehmel to find me a Buick. I was able to get a vehicle quickly and everyone was helpful. Good Experience. More
by kathy.hewitt
Employees Worked With
David Dehmel, Helen DeLine (Chevy)
October 11, 2021
Super GREAT salesmen all around !! Jeff, Tom and Brad are guy's you can trust to help you make the right decision obtaining a vehicle during these challenging times. I will continue to be a customer and use guy's you can trust to help you make the right decision obtaining a vehicle during these challenging times. I will continue to be a customer and use Champion Buick GMC in Brighton for all my needs !! Thank you guy's and Hat's Off to you all !! More
by union1boss
Employees Worked With
Tom Lynn, Jeff Armstrong
September 10, 2021
Jeff and Mike were extremely helpful. I would highly recommend both of them. I’ve purchased several cars from both of them in the past. recommend both of them. I’ve purchased several cars from both of them in the past. More
by Lindadelynn
Employees Worked With
Jeff Armstrong, Mike Smalley
