Champion Buick GMC of Brighton

Glen is the best! We have been working with Glenn for several years. Always have been happy with the service and personal attention. We are repeat customers and have s We have been working with Glenn for several years. Always have been happy with the service and personal attention. We are repeat customers and have sent many people to buy cars through Glenn probably a total of 10 vehicles within the last five years. We will continue to be customers as our lease on our truck is up in one year. More

My wonderful time at champion I came in looking for a car. Walked out with a lot of options. Though I didn't buy today I'll definitely be returning. The customer service was the be I came in looking for a car. Walked out with a lot of options. Though I didn't buy today I'll definitely be returning. The customer service was the best I've had at a dealership. Glenn helped me and is one of the main reasons I'll be returning! More

Bum Deal in Brighton Where do I begin describing my miserable experience with this incompetent service department? In case you don't choose to read much further, I wou Where do I begin describing my miserable experience with this incompetent service department? In case you don't choose to read much further, I would not recommend you ever deal with this place for anything. And here is why: I have a 2011 GMC Sierra 2500HD Pickup - Duramax Diesel About a year ago, while parked but running, my truck threw 3 consecutive errors on the Driver Information Display, so obviously one part (sensor) went bad that was tied to all three warnings: 1) Service Traction Control 2) Service Trailer Brake 3) Service Stabilitrak - I was told there was a $95 Diagnosis Fee which I agreed to pay - I dropped my truck off at 12:00pm and was told it would take an hour or so to diagnose - They came back and said the wheel speed sensor was bad and it would be about $300 to fix it, I said OK, and they said they had to order the part and wouldn’t have it until 3:00pm, so I rented a car from them to go to work. - I called them at 5:30 for an update and they told me that the sensor they replaced didn’t fix the problem, and that now the problem was the Electronic Brake Control Module (GM Part# 20980215 - $200.58) RED FLAG HERE! I paid the $95.00 for a diagnosis that was wrong, or at best, clearly incomplete. These guys are parts changers and not mechanics. Their plan is to just keep swapping out parts until the problem is fixed. What happened to properly diagnosing the problem? What about competent troubleshooting? I am sure if I had continued on the bill would have been close to $1,000.00. Their approach to repair is borderline unethical. They took 5+ hrs. to replace a simple wheel speed sensor, a 30 minute job tops. I am sure that they were waiting to call me until closing time so they could convince me to continue on with their overpriced “repair by elimination” method. After leaving with my truck, and yes, they charged me $313.21 for doing nothing to my truck because ALL the exact same error messages were still being displayed in the Driver Information Display. The truck had zero improvement but I was forced to pay them $313.21, regardless of their lack of competence. Here is the real kicker… 10 miles down the road on my way home the bright red BRAKE WARNING light came on. This indicator was never on before. So, I basically paid Champion Buick GMC (Brighton, MI) $313.21 to further break my truck. So nice. I will never go back to this dealership for anything, and you should consider your options as well. Incompetent and untrustworthy. They should be ashamed, but I know they just move on to the next unsuspecting good customer to show them a good time too. I'm looking for a competent mechanic now to properly repair my truck. Bum Deal in Brighton! More

Awesome experience The salesman Darby worked very hard for us and got us an amazing deal on a truck. He even bought us dinner. He kept his patience with us even though I The salesman Darby worked very hard for us and got us an amazing deal on a truck. He even bought us dinner. He kept his patience with us even though I gave him some trouble that day. Very happy with our purchase. More

Ryan is Great! From the moment that I called the dealership and spoke to Ryan to the moment that I drove off in my Impala I was very impressed with the level of serv From the moment that I called the dealership and spoke to Ryan to the moment that I drove off in my Impala I was very impressed with the level of service that we received. Not only was Ryan friendly and efficient he was a joy to work with! We will continue to use him in all future vehicle transactions. Thanks for everything! More

My experience with this dealership was very pleasant! Ryan is a very nice guy and fun to be around. He helped my find my mom car haha. but i would definitely recommend this dealership to others!! :) Ryan is a very nice guy and fun to be around. He helped my find my mom car haha. but i would definitely recommend this dealership to others!! :) More

Saw Glenn out in the lot and he asked us if he could help us park.He did and invited us into the dealer show room.Showed us a few options that we were interest in. Was not a pushy sale man.We spent 4 hours t us park.He did and invited us into the dealer show room.Showed us a few options that we were interest in. Was not a pushy sale man.We spent 4 hours talking and going over options that would suit our budget. Started at 5:30 and left at 10:00 with a 2014 GMC Terrain. Glenn is a great guy and very helpful.Thank you,David&Wanda Hellmer Sr More

Carl was very passionate about GMC and had wonderful communication skills. He went above and beyond in locating a car for us and made sure it was at a fair price. communication skills. He went above and beyond in locating a car for us and made sure it was at a fair price. More

I had a great experience purchasing a new vehicle from Champion, despite it being under construction at the time. I did not feel pressured whatsoever. My salesperson, as well as the sales and finance mana Champion, despite it being under construction at the time. I did not feel pressured whatsoever. My salesperson, as well as the sales and finance manager were very friendly and made sure my needs were met. I have since returned for an oil change and the new building looks great. I will continue to take my business there in the future and recommend them to anyone who wants a straight forward and smooth car buying experience. More

Be aware these guys are some what of scamers in my book, I recieved a call from Ashlie bryant saying I was pre-approved for $30000 after e-mailing back and forth asking about my concerns like driving 45min I recieved a call from Ashlie bryant saying I was pre-approved for $30000 after e-mailing back and forth asking about my concerns like driving 45mins to be turned down and asking if they where going to do a credit check, when I was open about my rocky credit rating. She says I can asure you that you won't have that happen and we are a income based dealer, you have a pre-approval with one of our 30 lenders, So I drive the 45mins to the dealer which is under construction, and all the sales team are int a double wide trailer, a sales person came up and asked if i need help I asked for Ashlie Bryant which was basiclly a middle man she took my paper work made some copies handed it to the sales person she want pack to stuffing her envelopes the sales person Glenn Heimbach came up and took me to his desk, I was strait forward told him what i wanted and where I needed to be on a payment and percentage rate, So he had me sign some papers and then it came to the credit app and I asked why are you checking my credit when I've been pre-approved for 30000? He couldn't anwser the question with a strait answer, thats when I should have walked out, but I was really hoping to have something work out, he went and looked at my trade in and then went into Robert Hills office, I sat there watching a porter carring a gas can around the trailer, I was like we'll thats professional. So my sales person disappeared and I never seen him again, a Robert Hill came out sat down at my sales person desked asked me some question which he need some paper work I didn't bring with me, he left to get his card came back as he gave me the feeling like he was looking down at me like I was a no-body. I went to leave and my keys to my car where no where to be found at the salemans desk, so I walked in to the room where Robert Hill sat with a few other sales he looks up and can I help you? I said I'm looking for my keys, they looked around I seen them behind Roberts monitor, I said there right there, one of the sales guys was going to give me someones elses keys, I said behind the monitor, the sales guys grabs the keys and instead of standing up and handing them to me he tosses them to, again I thought how professional, the next day I get a call from Glenn Heimbach saying ok we got you approved, which again I thought I was pre-approved, he couldn't tell the payment and wanted to know if I could get a co-signer, I said no and asked what the payment was he said he'll ask Robert and get back with me, didnt say goodbye just hangs up again how professional, I didnt hear anything from him until a full day later saying well we tried everything and were not even in the payment range your looking for so we can't help but if something comes up I'll call, I said ok thanks he says thanks hangs up no goobye or thanks for coming in, again how professional. so us this dealer at your own risk, buyer beware! More