Champion Buick GMC of Brighton

Prior to my experience with Champion Buick GMC, I had only purchased a vehicle from one other dealership and had a not-so-great experience. I made my purchase two days ago and still am shocked at how eas only purchased a vehicle from one other dealership and had a not-so-great experience. I made my purchase two days ago and still am shocked at how easy and comfortable they made the process. This is how a car dealership is supposed to work, with a genuine concern for the needs and well-being of the customer. This was my first experience where I felt I was considered a person, instead of a number. I have spent many years working in the customer service/sales industry and can say that Champion Buick GMC has a fantastic team of dedicated individuals with a passion for what they do. I would like to continue to work with this dealership in the future, and will recommend that others do the same. More

My husband and I were turning in our very first lease car, purchased from a different dealership. We had heard from co-workers and friends about Champion. Mark Loria gave us the opportunity to work with car, purchased from a different dealership. We had heard from co-workers and friends about Champion. Mark Loria gave us the opportunity to work with Ashley Elliott. She was genuinely friendly, very knowledgeable about the products available and very professional as well. She provided what we consider excellent customer service. Mark and Ashley understood our need for a larger vehicle, while keeping in mind our budget. We were able to lease a GMC Terrain!!. Ashley took the time to show us all the features, set up our On-star, program my phone, and so much more. Nick worked with us on the various packages we could purchase for 'wear and tear' and more....He gave us information that was never provided upon our first lease from a different dealership. We will be returning to Champion for all of our car needs. We know we can anticipate great service and support throughout the course of our lease and beyond....Thank you so much for giving us an amazing car purchase experience!... Tom and Debbie Bennett More

I didn't end up purchasing anything, however the time and effort Ryan put in for me was incredible. I'd recommend him to anyone. and effort Ryan put in for me was incredible. I'd recommend him to anyone. More

Upon walking in I was greeted with friendly faces and awesome approaches. I wasn t forced or pushed into my purchase ,I was given all the time I needed to make my decision. I would recommend this dealer awesome approaches. I wasn t forced or pushed into my purchase ,I was given all the time I needed to make my decision. I would recommend this dealer to anyone looking to make a deal. Then I even recieved a courtesy call the next day. This is a great team keep up the good work. More

I have never had a better car buying experience as I had here. Ryan was fantastic. He didn't steer me into purchasing a car that I didn't want or couldn't afford. He was honest and gave me his opinion when here. Ryan was fantastic. He didn't steer me into purchasing a car that I didn't want or couldn't afford. He was honest and gave me his opinion when I asked. He worked with me for six hours and even stayed after hours to help me clean out my old car to trade in. After the amazing service I got here, I don't think I would go anywhere else to get a car. I have already recommended Champion and Ryan to everyone that I know is looking for a new car. Thank you everyone at Champion Buick GMC! And thank you Ryan for being what I needed in a salesman. More

I bought my car from Ryan Granet and I had such a great experience. It had been a while since I'd purchased a car and I was nervous at first but Ryan was so nice and spent a lot of time with me and made su experience. It had been a while since I'd purchased a car and I was nervous at first but Ryan was so nice and spent a lot of time with me and made sure I felt comfortable about my decision. I didn't feel pressured at all and I got a great car for the price range I wanted. Everyone at Champion was really nice and friendly and I would definitely recommend going there and buying a car from Ryan. More

Sales people will go above and beyond to get in the vehicle you want but its the finance person that closes the deal. I got the vehicle I wanted at the price I wanted but Ryan Hylko threw in some add vehicle you want but its the finance person that closes the deal. I got the vehicle I wanted at the price I wanted but Ryan Hylko threw in some add ons like theft insurance and new car warranty administered by third party insurance company says " the bank wants it" and "we need this " . Ryan wants it because he makes a big commission off it. After I got home I looked it up on the web, big scam it says, so I cancel policy within 30 day period in writing. Ryan refuses to acknowledge cancellation. I went to dealership with cancellation in hand and managed to hand it to him personally. Policy was not not cancelled for six months. I got call from Ryan, he claims it wasn't his fault it was somebody else's job to handle the case and they no longer worked there. Ok fine, I said. I later find out this is common , dealer puts you off for a while so you drive the vehicle more put more miles on it and then offers to cancel policy at a lesser refund. Anyway I give them 90 days to issue refund, now at this point when I call to inquire where the refund is, all I get is voicemail, where's the return phone call Ryan Hylko, the guy who was oh so helpful before now hides behind voicemail and " he's out to lunch" . Call to manager does nothing, another one who hides behind voicemail. When the dealership owes the customer, "100% customer satisfaction is no longer a priority". After you buy a car here don't bother with going back for oil changes or other service items at the service department, service writers ply you with all kinds recommended service, worthless services that make the dealer more money. Will I buy another car? most likely, but not from these guys. More

Everything went smoothly. I found the car on the website; I called Tiffany as she had previously helped me when browsing and I had her card. I had to work around work, which was accommodated. Test website; I called Tiffany as she had previously helped me when browsing and I had her card. I had to work around work, which was accommodated. Test drive Thursday, pick up Saturday morning, everything went well. You honored the price as it was on cargurus.com as well, which was great that we didn't have to haggle. More

Sales experience was excellent. Sales person may have Sales experience was excellent. Sales person may have been relatively new, but Tiffany was eager to get information, answer questions, helpful, cour Sales experience was excellent. Sales person may have been relatively new, but Tiffany was eager to get information, answer questions, helpful, courteous, accommodating and backed up by Manager Kevin. She followed up on questions and provided timely information to help make my decision. Enjoyable! Had some issues issues with vehicle early on but they were amicably remediated. Thanks! More

I went in due to a email that was sent saying I was pre-approved. I know how these tho ga go but thought, why not. The salesmen was very nice the whole 3.5 hours I sat there waitin to hear back about a pre-approved. I know how these tho ga go but thought, why not. The salesmen was very nice the whole 3.5 hours I sat there waitin to hear back about approval. I left because I could no longer wait for their system to come back online and was assured by the salesmen I'd recieve a call ASAP. The next day I had no call, I called late afternoon to find out that the system did not boot back up until early this morning and I would recieve a call when they received notice. I didn't get a call all weekend, left a message on Tuesday. No call back. Left a message Wednesday. No call back. Thursday I phoned the GM, again, no call back. I left a total of 6 messages for the GM and the salesmen. I could care less if my application came back denied, but what I do care about is that they couldn't even pick up a phone to call me back. I work in sales and that IS NOT how I treat my customers or potential future customers. I WILL NEVER refer anyone to champion buick or return again. The complete disregard for their customers baffles me. More