Champion Buick GMC of Brighton

I am writing on behalf of my 86 year-old mother who was charged $794 by Champion Buick-GMC after bringing her car in for a $40 oil change and $40 tire rotation. She did not authorize the additional servic charged $794 by Champion Buick-GMC after bringing her car in for a $40 oil change and $40 tire rotation. She did not authorize the additional services performed by the dealership and was not given a revised estimate, even though she waited on the premises throughout the 1.5 hours when the services were performed. When approached by my brother-in-law, a former GM service advisor, the dealership claimed that the "fine print" on the work authorization form authorized them to perform "any services necessary". Our family has bought cars from this delership for 27 years when they were Waldecker Buick but apparently under new ownership their business practices have taken a turn for the worse. We have paid the dealership's bill in full but we will never return to this dealer and we want others to know of these deceptive practices. Champion Buick GMC should be ashamed to take advantage of the elderly in this way. More

Robert was very disorganized and incompetent. When I came in to purchase my lease for a Buick Verano he had paperwork on the wrong vehicle and then argued with me that that was the vehicle I had chosen. Then in to purchase my lease for a Buick Verano he had paperwork on the wrong vehicle and then argued with me that that was the vehicle I had chosen. Then I walked out to the lot with him, showed him the vehicle I wanted, and still he ran paperwork on the wrong vehicle a second time. Again Robert argued with me about which vehicle I had chosen. He gave me the wrong vin number the first time and I had purchased insurance on the wrong vehicle. I was at the dealership for 3 hours and he never apologized or offered any compensation. I had to put my own gas in the car and floor mats. My parents and I knew more about the vehicle than Robert. He did not know that the Buick Verano had remote start and was not familiar with the paint colors. Robert also showed me how to complete this survey, mentioned that I should give him all 5's, and mentioned that I should give him a good score for how fast they were able to get paperwork on the second vehicle. My family has been loyal GM buyers for years and has had great experiences with Champion Chevrolet in the past. We will never use the Champion Buick dealership again. This was my first time purchasing a vehicle. It was a very stressful experience due to the salesman. Had this not been my only day off work I would have taken my business elsewhere. More

Between Glenn, Mike and Robert I had a very good experience. I would highly and have already reccomended them. Robert worked diligently to get me the best financing. Glenn manged the process and Mik experience. I would highly and have already reccomended them. Robert worked diligently to get me the best financing. Glenn manged the process and Mike was helpful with the final drive off. More

Highly recommend this dealer if you desire great value and premium service. Every employee I encountered was friendly and extremely courteous, The team worked very hard to ensure I was happy. Communicat and premium service. Every employee I encountered was friendly and extremely courteous, The team worked very hard to ensure I was happy. Communication during the sales process was second to none. Being in management, it starts from the top down and clearly Kevin Sheridan is leading the charge for this dealership. I have already send him one referral and plan to send many more. Hats off to this entire team for getting it right! The art of customer service should be recognized with this team. Thanks to the team and see you again for our next car purchase. More

the champion team were very good. they greeted me as soon as i walked in and made me feel welcomed. the had me in and out with a car the same day even with a trade in. now i love my new car :) as i walked in and made me feel welcomed. the had me in and out with a car the same day even with a trade in. now i love my new car :) More

Highly reccomend both Ashley and Mike. Despite being very busy handling multiple customers, my wife and I never felt rushed or neglected. Great buying experience! very busy handling multiple customers, my wife and I never felt rushed or neglected. Great buying experience! More

I would highly recommend this dealership! Everybody was incredibly helpful, warming and non-judgemental. Robert and Tom went above and beyond to get me into a new car when I didn't even think it was an op incredibly helpful, warming and non-judgemental. Robert and Tom went above and beyond to get me into a new car when I didn't even think it was an option. I am grateful everytime I get into my beautiful new car!! Thank-you all soo much!! More

Ashley was very responsive to my information requests. I have been leasing vehicles for a good 25 years and this was one of the best experiences to date. I was able to clarify much of the detail with Ashle have been leasing vehicles for a good 25 years and this was one of the best experiences to date. I was able to clarify much of the detail with Ashley prior to the dealership visit; I think this approach was very effective and will continue for me with future vehicles. More

We have leased our past 5 vehicles and, without question, Champion was the best. The dealership offered great pricing and great service. They were fast, efficient, and went above and beyond in every respec Champion was the best. The dealership offered great pricing and great service. They were fast, efficient, and went above and beyond in every respect. I would definitely recommend Champion. More

Ashley was very attentive and worked with us to get the vehicle of our choice at a fair price, as well as fair trade in for our previous vehicle. vehicle of our choice at a fair price, as well as fair trade in for our previous vehicle. More